Based on customer feedback, Health Information Technology & Services (HITS) recently introduced a number of service enhancements designed to make getting help faster and more convenient — including live chat support, improvements to its service portal, and a new way to schedule appointments at its three Help Me Now drop-in help locations. Live chat support: Customers can now… Read More »
Precision Health (PH) at U-M takes a multidisciplinary approach to prevention, implementation, and community health and is a key HITS collaborator. PH studies are tracked within LabVantage, a lab information management system that supports study protocols and designs, follows a chain of custody process for samples, and creates an audit trail. PH studies comprise 70,000 patients. Using data… Read More »
Beginning in 2016, and continuing with a major effort in 2018, the Office of Continuing Medical Education and Lifelong Learning (OCME&LL) worked with several groups within HITS to retire and replace the old system for tracking continuing medical education (CME). Known as eCat or Orange Card, the old system was replaced with a more streamlined, electronic service called… Read More »
Last year, HITS instituted a program called Home for Dinner, to help physicians use MiChart more efficiently. Provider exhaustion is a significant issue across the medical community. While MiChart, the electronic health record (EHR) at Michigan Medicine, can enhance coordination and quality of care, it can also have unintended negative consequences. Michigan Medicine providers are spending significant time… Read More »
Andrew Staley was recently interviewed about his work on the Platform Services team with Health Information Technology and Services (HITS). He also opened up about what it’s like working at Michigan Medicine while dealing with ADHD, ASD, OCD, and a wheelchair. What is your role at HITS? I’m a web server administrator on the HITS Platform Services team.… Read More »
During the week of October 21, 2019, healthcare data and analytics practitioners from across the U.S. and Canada descended upon Ann Arbor to participate in the annual conference of the Healthcare Data & Analytics Association (HDAA)—hosted by Michigan Medicine. The theme of this year’s conference was The Art of Data & Analytics. Almost 400 attendees from more than 140… Read More »
The relationship between research and IT is complex. Erin Dietrich, HITS senior director, and her team team are on a mission to strengthen the relationship between researchers and HITS, improve the customer experience, and raise awareness of IT services. “In developing a strategy and vision for research IT, we have focused on defining the services needed to support… Read More »
Michigan Medicine employees and students are required to use passwords to access various applications and business systems in their daily work. Because it can be difficult to keep track of multiple passwords, some people choose a simple password they can remember (e.g., their date of birth, a pet’s name, or another easily discovered piece of personal information), keep… Read More »
Michigan, like most of the country, is in desperate need of more child psychiatrists. More than 100,000 Michigan children have been diagnosed with depression, anxiety, or ADHD. Yet, fewer than 250 psychiatrists are trained to treat children in the state. The shortage means pediatricians and other primary care providers often end up treating adolescent mental health issues. “Primary… Read More »
DevOps is a set of practices that automates the processes between software development and operation teams that historically functioned in relative silos. The HITS DevOps team will provide a new service aligning with these practices. The team recently deployed its first containerized application to a live production Kubernetes (“koo-burr-NET-eez” or “k8”) cluster. At the heart of this service is a… Read More »
The Health Information Technology & Services (HITS) Service Desk is searching for students, recent graduates or other qualified workers to join its entry-level apprenticeship program. The program is a partnership between Michigan Medicine and Washtenaw Community College (WCC). Since it began in 2018, the apprenticeship program has had 14 participants and is looking to hire at least four more… Read More »
Before Michigan Medicine began its Windows 10 upgrade, the medical center announced the impending project to staff. HITS didn’t want anyone to be surprised. Once word spread, HITS educated employees about the process. The IT staff scheduled meetings with departments, indicated how many devices would be affected, went over schedules and explained what to expect. “As we do more rollouts, the process has gotten… Read More »
Lovida Roach was recently interviewed about her work with MLearning, her views on customer service, and balancing work and life while working full time and pursuing an MBA.
The tenth anniversary of Researchpalooza brought together more than 4,000 faculty, staff, and students. The HITS Research Engagement team was on hand to showcase IT services geared especially for Michigan Medicine researchers.
First-year medical student Jacob Lowy has moderate-to-severe hearing loss in his right ear. Working together, HITS, ITS, and other units on campus leveraged IT that has transformed his experience—including adding captions to lecture videos and setting up realtime captioning (CART) during lectures. Lowy realizes that when something isn’t visible, it’s not always easy to understand. This often happens… Read More »
Chris Zimmerman, HITS electronic health record clinical decision support coordinator and informatics pharmacist, is now a co-author of the Pharmacotherapy Self-Assessment Program (PSAP). A compilation of chapters, the PSAP provides a means for thousands of pharmacists nationally to maintain their board certification in various specialty areas. The PSAP also forms a cutting edge education tool for pharmacists to… Read More »
For several years, ITS has hosted a “backpack challenge” to deliver fully stocked backpacks to local organizations that serve families in the Ann Arbor/Ypsilanti area that struggle economically. Last year, for the first time, ITS invited their colleagues from HITS to a backpack challenge to see which group could raise the most supplies and cash. The 2018 goal… Read More »
The Health Information Technology & Services (HITS) Service Desk is searching for students, recent graduates, or other qualified workers to join its entry-level apprenticeship program. The program is a partnership between Michigan Medicine and Washtenaw Community College (WCC). Since it began in 2018, the apprenticeship program has had four employees. This fall, however, the program plans to hire… Read More »
There is a growing need for assistance as medical students transition from medical school to other institutions for research or residency programs. Issues such as access to email, U-M Box, and MiChart are relevant worries as more than 150 students near their graduation dates. A recent medical school graduate, Balaji Pandian, also the M4 class’ medical technical representative,… Read More »
Michigan Medicine is upgrading its automated medication dispensing cabinets across the health system and ambulatory care sites. BD Pyxis, will replace Omnicell, a tool used for nearly 20 years. Med Inn, Taubman, Cancer Center, and UH South began using BD Pyxis dispensing cabinets this month. Additional sites will go-live on a rolling basis this summer and fall. “Once… Read More »