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Glen Sard, HITS Communications

Contact Glen at sard@umich.edu

Michigan Medicine SharePoint upgrade: Learning opportunities, development freeze, community of practice

By | November 30, 2020

Michigan Medicine is upgrading its existing Microsoft SharePoint 2016 environment to SharePoint Online, a cloud-based service that will provide new opportunities for teams to share and manage content, knowledge, and applications. Pilots and testing are happening now, and HITS plans to introduce SharePoint Online across all of Michigan Medicine beginning in early 2021. In addition to significantly improving the… Read More »

HITS staff-volunteers pitch in to help customers prepare for mandatory Duo two-factor authentication

During a recent Duo “go-live,”nearly a dozen HITS staff-volunteers supplemented regular Service Desk staff – answering customers’ questions and providing support during the set-up and activation process. Beginning October 10, Michigan Medicine began requiring all Michigan Medicine employees to use Duo two-factor authentication to access U-M resources that require Weblogin. This move was intended to provide an additional layer of protection… Read More »

HITS introduces new online service portal

By | September 28, 2017

On September 11, Health Information Technology & Services (HITS) upgraded to ServiceNow, a move designed to simplify and improve the way requests for IT-related help and services are handled. In conjunction with this change, HITS also began inviting Michigan Medicine users to “CLICK, CALL, or VISIT,” to request help, as follows: Click – on the online customer service… Read More »