Michigan IT Symposium registration now open

Learn how members of the U-M IT community are employing technology to empower the leaders and best! Register now for the Michigan IT Symposium, where you’ll learn new skills, connect with other IT professionals, and hear from campus leaders and innovators. Details at a Glance When: November 20 (3:30–5:30 p.m.) & November 21 (8:30 a.m.–4 p.m.) Where: Michigan League, Central Campus (Parking… Read More »

UM.Lessons slated for retirement in 2018

Due to declining use and stability, outdated functionality, and the potential for increased security risks, the university is planning to discontinue UM.Lessons, an online quizzing tool originally developed by U-M in 1994. The target date for migrating all UM.Lessons content (questions, lessons, and resources) to alternative services is April 30, 2018. The UM.Lessons Retirement Project team began planning and… Read More »

Update on Cisco Finesse migration for contact centers

One-button login for IP contact centers will be discontinued by ITS on December 22, 2017. All groups will be migrated to Cisco Finesse by this date. Some groups have already been migrated, while others are scheduled for migration through early December 2017. We are making this change because the vendor is ending support for the one-button feature. Benefits of… Read More »

ITS offers enhancements to Amazon Web Services

Are you a current user of Amazon Web Services (AWS) offered by ITS?  Should you be?  Recently, ITS announced that several new features have been added to the AWS at U-M service. The previous service offered an enterprise agreement, consolidated billing, training, some consulting, as well as an AWS Data Egress waiver. The features that are being added are:… Read More »

Electronic Research Notebook: A tech tool for simplifying research data management

Health Information Technology & Services (HITS) and the Michigan Medicine Office of Research are pleased to announce a new tool that will soon make its mark on Michigan Medicine research: the Electronic Research Notebook (ERN). The ERN will be available at no cost to all Michigan Medicine faculty, students, and staff beginning November 1, 2017. The ERN offers… Read More »

Michigan Medicine IT security projects

IT security is an ongoing priority for Michigan Medicine. Currently, several projects are focused on enhancements and upgrades to ensure the security of patient and personal data and services. Find out more about the following: Enterprise Identity and Access Management (EIAM) Program Network Admission Control (NAC) for the Wireless and Wired Networks Skype for Business mobile – Secure… Read More »

WiFi update

Students are back on campus and WiFi usage continues to grow!  The Campus WiFi Upgrade project continues to complete WiFi upgrades across campus at a fast pace.  Check out our current progress. Recently completed: Institute for Social Research (ISR), Wallace House, Madelon Pound House, Michigan Square (CEW), Ross Academic Center, Detroit Observatory, Boyer Building, Physical Properties Building, LSA… Read More »

HITS introduces new online service portal

By | September 28, 2017

On September 11, Health Information Technology & Services (HITS) upgraded to ServiceNow, a move designed to simplify and improve the way requests for IT-related help and services are handled. In conjunction with this change, HITS also began inviting Michigan Medicine users to “CLICK, CALL, or VISIT,” to request help, as follows: Click – on the online customer service… Read More »

Adapting technology to enhance Michigan Medicine’s mission: Q&A with Ranjit Aiyagari, MD

Ranjit Aiyagari, M.D. was recently named chief medical information officer for Michigan Medicine. Aiyagari oversees the Office of Clinical Informatics and works closely with the organization’s chief information and chief clinical officers to bridge the gap between provider-facing technology systems and the strategic goals of the clinical enterprise. Aiyagari recently discussed his role and how it differs from —… Read More »

Protection from malicious websites on UM-Ann Arbor networks

Beginning October 17, safeguards will be put in place that help protect the U-M community from websites known to be malicious—those that attempt to steal your personal information or infect your device with malware—on most UM-Ann Arbor wired networks. This protection is already included on MWireless and MGuest. Domain Name Service (DNS) filtering checks websites against a list… Read More »

Meet the Contact Centers CoP

By | September 22, 2017

An interview with the co-facilitators of the Contact Centers Community of Practice: Lisa Callihan (Customer Experience Manager, LSA IT) and Jennifer Herron (IT Business Planning Lead, ITS Infrastructure). What were the initial goals of the Contact Centers Community of Practice? The initial goals of this community were to: Bring together disconnected contact centers from across our 3 campuses Keep track of… Read More »