The goal to “improve the way we serve the U-M campus by providing proactive, laser-focused customer service” truly boils down to working with our customers to understand and help achieve their goals, and to tackle projects and problems with their needs in mind.
A new ITS webpage outlines progress to make its workplace more diverse, inclusive, and equitable: Over 450 DEI course completions by 276 staff, a new set of Guiding Principles for Accessibility, and more.
Michigan IT News recently interviewed Health Information Technology and Services staffer Mahathy Kuchibhatla, M.S., about her work building and managing the Patient Portal (MyUofMHealth.org). An undergraduate project that used Artificial Intelligence got her interested in computers that has led to a 10-year career in IT that improves patient engagement. Tell us about your background. I have a master’s… Read More »
The University of Michigan, Indiana University, and the University of Iowa have announced an initiative to coordinate on a joint pilot of the My Learning Analytics (MyLA) tools that have been developed at U-M and leverage the new Unizin Data Platform. MyLA is a set of visualizations designed to promote metacognition, facilitate self-regulated learning, and provide students deeper… Read More »
In fall 2018, Information and Technology Services became the sole technical supporter of M-Write, a program designed to apply “writing-to-learn” pedagogies in university courses. The move represented the culmination of a multi-year journey that provides a model of how campus technology and academic units can collaborate successfully to support teaching and learning. M-Write helps students develop a deep… Read More »
Our work in technology connects countless alumni, faculty, students, and staff studying, researching, and working abroad and at home. Working together as a Michigan IT community, we support the technology that fuels the U-M mission and Michigan spirit.
Some of you may have heard folks from ITS talking about the “Where’s Our Data?” effort that spun up around seven months ago and probably wondered: What exactly does that mean? When our new VPIT-CIO Ravi Pendse arrived on campus last August, he spent several months listening to the U-M community about IT needs and asking questions. With… Read More »
In October 2017, Michigan IT News reported on videoconferencing that enables clinical education in Ethiopia as part a project led by Center for International Reproductive Health Training at the University of Michigan (UM-CIRHT). The year after, UM-CIRHT launched a two-year project with the University of Rwanda. The partnership strengthens family planning training and builds student and faculty capacity… Read More »
Mike Marable is the operating system (OS) deployment architect and a senior engineer for the Configuration Manager group at Michigan Medicine, leading Microsoft systems engineering for Health Information Technology & Services (HITS). He has been invited to speak this May at the annual Midwest Management Summit (MMS), an international technical conference where systems management professionals come from all… Read More »
Advisors at U-M have a very important job: they serve as a one-stop resource for students as they navigate U-M and their academic experience. Their portfolios span from helping students stay on track to graduate, to connecting them to resources that allow them to explore new interests, and more. With large caseloads of students and days filled with… Read More »
During the winter 2019 semester, LSA Technology Services partnered with Professor Lisa Nakamura to explore how virtual reality (VR) can be used for teaching and learning. Her course presented a challenging opportunity: What is the support model for a class incorporating a significant amount of time in virtual reality? The answer: a lot of effort and teamwork is… Read More »
A fairly new opportunity for HITS and Michigan Medicine IT employees are “Go-and-Sees,” interactive events that offer staff members a chance to gain hands-on knowledge and experience regarding other Michigan Medicine areas by visiting those labs, clinics, or offices. During a typical Go-and-See, participants learn the ins and outs of that department and the roles of the employees. These… Read More »
The core mission of the university—accomplished through teaching and learning, scientific publications, study of humanities, and more—is supported and enhanced by technology. Innovation by IT staff members is critical to the university’s mission of creating new knowledge, sharing knowledge, and archiving knowledge.
Over 140 participants in the Michigan IT community collaborated to build 18 diverse projects over two days. Along the way, they made connections that will last.
Squirrels and backhoes can cause havoc for the university’s core fiber network. But thanks to redundant design, campus is protected from outages.
After months of collaboration, LSA Technology Services’ work will be apparent in the U-M Museum of Natural History opening on April 14.
Many of you are familiar with the Verizon commercial “Can you Hear Me Now?” Thanks to the partnership between ITS, HITS, and Verizon, the answer to that question for folks in the North Campus Research Complex is a resounding “Yes!”
During the day, Sean Green serves as the manager of web services for LSA Technology Services. But after hours, he becomes a stats superstar for the U-M Men’s Basketball Team.
Massive amounts of data inform ground-breaking research and discovery, teaching and learning, and patient care each day. Our vision is for U-M to be an empowered community of data consumers who have on-demand, role-based access to enterprise data.
“How do I get access to —?” is likely not an unfamiliar question. The ability to answer often relies on knowing a sometimes complex network of requests and approval processes, which can span academic and administrative offices. Three campus units partnered with ITS to take an important step towards improving how access is managed in their unit. The… Read More »