Category Archives: Features

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All in a day’s work: HITS’ COVID-19 response

COVID-19 turned all of our personal and professional lives upside down. For Michigan Medicine, the HITS team has proved they are up to the challenge, coming together to solve problems, support customers, launch ingenious solutions, and take care of one another.  Innovative service In the first two weeks of remote work, the Service Desk fielded over 4,000 telework… Read More »

Profiles in IT: Caitlin Dickinson—Mapping maven

Caitlin Dickinson, mapping expert LSA Technology Services, finds joy in learning and discovery, and in using tools to create maps that solve problems. In this MITN interview, she offers tips, tools, and best practices for researchers and fellow map enthusiasts.  Tell us about your role as a Geographic Information System (GIS) consultant at LSA.  I assist LSA faculty,… Read More »

Technology for the win: How MARI met the needs of clients and staff in a time of coronavirus

If organizations are learning one thing in this time of coronavirus, it’s that necessity remains the mother of not just invention but also innovation. U-M’s Mary A. Rackham Institute (MARI) has been quick to adopt technological tools amidst coronavirus chaos. MARI, an organization that provides mental health, testing, and language and literacy services to the U-M community as… Read More »

UM-Flint supports campus community in working and learning remotely

By | March 30, 2020

The University of Michigan-Flint is helping its campus community work and learn remotely in a wide variety of ways. Office of Extended Learning director Nicholas Gaspar and Information Technology Services director Scott Arnst shared an update on support services in a Q&A with University Communications & Marketing.  For example, the Office of Extended Learning (OEL), in conjunction with… Read More »

Michigan IT helps faculty to “Keep Teaching @ U-M” during COVID-19 response

In a matter of days, the coronavirus forced everything to change at the University of Michigan. To promote public safety and to “flatten the curve,” the university determined all courses needed to move online for the remainder of the semester, and faculty had two working days to make that happen.  The response from faculty, students, and staff was… Read More »

ITS ready to help with “homework”

As the U-M community adjusts and responds to the COVID-19 pandemic, many people are working from home and connecting online with colleagues, often for the first time. Information and Technology Services is available to answer questions about how to host lectures, access university resources, collaborate with colleagues, and continue to support the university from home. Need a summary… Read More »

2020 presidential debate: Doing our part to support democracy

You have probably heard that the University of Michigan was selected to host the second of three 2020 Presidential Debates. The event will take place on the Ann Arbor campus on October 15, 2020, and will be staged largely on the university’s athletics campus, with Crisler Center as the main stage. In addition to the Crisler Center, other… Read More »

ITS to replace ServiceNow with TeamDynamix as part of service management improvements

In 2013, ITS adopted ServiceNow as part of a multi-phase initiative to provide consistent and effective IT service management (ITSM). Since then, ITS has been steadily raising its level of service excellence by establishing several ITSM processes and customizing ServiceNow to meet service management needs. But there was still room for growth and improvement.  User-centric, laser-focused customer service… Read More »

University leaders approve investment in core network upgrade

What does it take to connect the #1 public research  university in the U.S. to the rest of the world? The answer is a powerful network, that allows faculty, students, staff, and researchers on the U-M Ann Arbor campus to reach and share enormous amounts of information with their partners around the world. The data network is the… Read More »

Duo at U-M: Crossing the finish line

By | February 18, 2020

79,093 in Ann Arbor.  39,163 in Michigan Medicine.  10,184 in Dearborn.  8,315 in Flint.  That’s how many U-M students, staff, faculty, and sponsored affiliates – more than 133,700 in all – are now using Duo two-factor authentication to help protect the privacy of the institution’s digital information and assets as well as each individual’s personal information.  The most… Read More »

The secret to creating a successful hybrid course? Iterative improvement.

Beginning in 2013, the Taubman Health Sciences Library (THL) has offered a Systematic Reviews: Opportunities for Librarians hybrid course for librarians that includes both online and in-person content delivery. What started as a pilot in Google Sites has since exploded into a highly popular program with a long waiting list that has trained over 270 librarians. A large… Read More »

Hacks with Friends 2020 registration now open

Register today for Hacks with Friends 2020—a fun-filled event where you have two days to break out of your confines, form a team, build a project (or hack) from scratch, and show it off in a competition!  The 2020 Hacks with Friends (HWF) will take place March 5–6 at the Ross School of Business. HWF is open to… Read More »

U-M receives grant to develop secure, high-capacity research network

Several University of Michigan units have received a $1 million grant from the National Science Foundation’s Office of Advanced Cyberinfrastructure for a project that will enhance the university’s network security and assist the needs of its research community. NetBASILISK — short for Network Border At Scale Integrating and Leveraging Individual Security Components — is a collaborative effort that… Read More »