Category Archives: Features

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MiVideo supports collaborative research at U-M

Have you ever wondered how to efficiently manage and and share a collection of more than 15,000 research videos? “With MiVideo, of course!” says Melinda Kraft, ITS Teaching and Learning service manager. MiVideo is the university’s streaming media service, powered by Kaltura, and is approved for use with certain types of sensitive data. “It’s a great option for… Read More »

Role & access management: A smarter way to grant access

The Role and Access Management Project selected and began to create a tool to improve how access is granted and revoked at U-M. The tool is designed to accelerate start-up time for new employees, improve data security, replace some manual processes, increase the ability to track and report on access, and simply make it easier for authorized individuals to access the right U-M resources when they need them.

EIAM Program improves experience for tens of thousands

The Enterprise Identity and Access Management (EIAM) program began 18 months ago to improve how people obtain and use accounts to access U-M services. The program came to an official close this summer. The program’s ambitious scope included the entire U-M community—Ann Arbor, Dearborn, Flint, and Michigan Medicine. The team sought to reduce today’s pain points and to plan for improvements into the future.

HITS uses data to improve customer service and communication

Each year, HITS receives more than 265,000 service tickets from the Michigan Medicine community requesting help with password resets, new device orders, video conferencing, software installations, and much more. Until recently, tickets were collected in two systems, making it difficult for HITS to obtain a holistic view of the types of requests coming in and to use that… Read More »

Shared threat intelligence saves the day

A Distributed Denial of Service (DDoS) attack took down a residence hall network switch at the University of Maryland (UMD) over spring break 2018, but it could have been a lot worse without the collaborative threat information sharing partnership of U-M and other universities. 90% of attack traffic blocked “If we hadn’t been using our shared threat intelligence,… Read More »

Arbor Lakes: A longstanding hub of tech innovation

Long before Arbor Lakes became the residence of U-M Information and Technology Services and Health Information Technology and Services, it was owned by Manufacturing Data Systems, Inc. (MDSI), a pioneer of computer-aided manufacturing. On Friday, June 15, 2018, MDSI returned to Arbor Lakes for their 50-year reunion. For co-founders Charles (Chuck) Hutchins (U-M class of ’57), Ken Stephanz,… Read More »

Call for proposals for the 2018 Michigan IT Symposium

How does your work move U-M forward in its mission to provide world-class teaching, research, and patient care? How is your work changing with the evolution of technology? Showcase your most innovative, IT-related project, service, or process improvement at the fifth annual Michigan IT Symposium, November 28 & 29, 2018 Submit your application before August 10. Important dates… Read More »

Profiles in IT: Melissa Thurber—project manager, customer advocate

Melissa Thurber, M.B.A., was recently interviewed about her work on the Software Delivery Team. The Health Information Technology & Services (HITS) project manager began her career in IT working in the digital marketing space. Thurber understands what customers are looking for, making her contributions to healthcare IT all the more impactful. Tell us about your role and responsibilities.… Read More »

Export Controls CoP expands to address CUI

A new Community of Practice (CoP) group has been established to address the challenges U-M programs, faculty, students, and employees may face with the federal government’s Controlled Unclassified Information (CUI) program. The new U-M CUI CoP has evolved from the Export Controls CoP, which now falls under the umbrella of the CUI CoP. U-M, like all research universities,… Read More »

ITS launches the Cloud Infrastructure Transformation Program

We all have read plenty of stories about organizations moving their systems and applications to the cloud. Many individuals and units at U-M have made their own forays into the cloud, and it’s now time for ITS to provide a way to facilitate the university’s use of cloud services. In March, 2018 ITS formed the ITS Cloud Infrastructure… Read More »

U-M preparing for GDPR

A cross-university working group has been working for months to prepare U-M for the General Data Protection Regulation (GDPR), which goes into effect on May 25. To date, these efforts have included developing a risk-based GDPR compliance strategy, making important decisions regarding key requirements of the regulation, developing key GDPR processes and tools, and making recommendations for an… Read More »

Charting a course: ITS Cloud Decision Framework & Application Roadmapping Project (CFAR)

ITS has embarked on a journey to determine which of the hundreds of applications that we manage should be candidates for migration to the cloud. Unlike other institutions, U-M is not being driven to these decisions by a need to free up data center space, or many of the drivers currently faced by other universities. We have the… Read More »

Dearborn moves the Internet

It wasn’t an earthquake, but it sure shook things up. The start of a building renovation for the Engineering Lab Building (ELB) required moving the network connection for the Dearborn campus. A collaborative team built of Dearborn ITS, Merit, and Ann Arbor ITS Infrastructure created new network paths that not only added redundancy and stability, but they did… Read More »

ITS uses Canvas data to improve Undergraduate Nursing program’s clinical evaluations

By | April 27, 2018

ITS Teaching & Learning data concierge Jeff Ziegler recently completed a project for the School of Nursing’s Undergraduate Nursing program that has greatly improved their student evaluation process. Working with clinical instructor Diane Accurso and student advisors Rachel Patterson and Chad Gorski, Ziegler designed and implemented a custom solution for their Professional Nursing Education (PNE) clinical course that uses… Read More »

EMERSE: Michigan Medicine’s powerful medical record search engine

Any note or document that is written by a medical professional (like a doctor, pharmacist, nurse, or social worker) is called free text, meaning anything goes—from syntax errors to misspellings to abbreviations, and more. That’s tough for a search engine to navigate. To get any information at all for things like research studies or billing information, users would have… Read More »

Tech innovation redefines Medical School curriculum

The U-M Medical School is undergoing a curriculum transformation to develop future physician leaders in health care. In the previous model, students spent the first two years of their education focusing on science and the second two years in the clinic working with patients. In the new curriculum, students are exposed to the clinical aspects of medicine in… Read More »