Mike Douglas has a new role as a customer experience team manager for LSA Technology Services. He was recently interviewed about his work by Teri Horton, senior instructional consultant at LSA. Michigan IT News also caught up with Mike to learn more about his approach to customer service. Empowerment, empathy, and active listening are key ingredients to his… Read More »
The month of October presents us with regular opportunities to participate in activities that broaden our perspectives and contribute to the greater good. Leveraging diverse ideas and seeing a teacher in everyone is the secret to success, in my opinion.
Student Life recently launched Technology Solutions—a new unit that aims to streamline day-to-day technology help requests as well as to make consultations for developing new solutions more tailored and user-friendly via Technology Ambassadors. The unit reorganized in January and officially launched its website in early August 2019.
The National Science Foundation recently recognized the Michigan Institute for Data Science and Information and Technology Services with grants totaling almost $3 million to support research in data equity, security, and privacy. Data science is an important tool that can help researchers tackle important societal challenges ranging from mobility and health to public safety and education. But data… Read More »
The Service Center (SC) RideAlong program started May 2018 and has since hosted almost 40 ITS staff members. Each four-hour ride along shift pairs a SC staff member with an ITS staffer who works outside of the center. The program builds awareness and appreciation among ITS staff members for the quality of the Service Center’s work. These experiences… Read More »
Emily Ravenwood has come back to her literal and intellectual hometown of Ann Arbor. She recently granted an interview to Teri Horton, senior instructional consultant, about her work with LSA Technology Services as the manager of the Learning and Teaching Consultants team. Michigan IT News also caught up with Ravenwood to learn even more about learning tech tools. … Read More »
Working as one Michigan IT community, we have accomplished a lot during the past year, and I know our best is yet to come. I am looking forward to an exciting year ahead!
Sometimes timing is everything! This was the case when Student Life partnered with Information and Technology Services (ITS) on a data mapping proof-of-concept for its “Where is our Data?” initiative. Back in April, a story in Michigan IT News updated the U-M community about the effort to better understand where our institutional data lives within ITS systems, how… Read More »
Lovida Roach was recently interviewed about her work with MLearning, her views on customer service, and balancing work and life while working full time and pursuing an MBA.
U-M Alumni Association recently launched Alumni Online Communities, an engagement platform where alumni can reconnect through an all-alumni directory and form community groups based on popular topics of interest.
47 interns participated in the ITS Summer Internship Program. Wondering how much they accomplished in 13 weeks? As it turns out, quite a lot. And it had little to do with running for coffee.
Electronic health records are crucial to the daily functioning of the School of Dentistry. So, when the school reached out to ITS for help with a system upgrade, both teams knew it was a mission-critical project.
In just a couple weeks, I will be celebrating my first full year as your VPIT-CIO. It is a pleasure to be part of the vibrant Michigan IT community and I look forward to the year ahead.
Technology changes at an ever-increasing rate, almost always outstripping policy, privacy, security, and legal considerations. ITS Information Assurance (IA) collaborates with faculty, researchers, students, and external industry experts to create a forum, Dissonance, for public discourse on the tensions surrounding technology, policy, privacy, security, and law.
The Unit IT Steering Committee recently adopted a new charter and began meeting under a new name—the Strategic Technology Advisory Committee (STAC). The revised charter incorporates the group’s experience and growth, as well as how the larger U-M technology environment has evolved over time.
ITS is retiring Adobe CS6 products from its services (Campus Computing Sites, UMichITAM, and MiWorkspace) by August 1 and recommends units transition to the Adobe Enterprise Term License Agreement (ETLA) or Value Incentive Program (VIP).
There is a growing need for assistance as medical students transition from medical school to other institutions for research or residency programs. Issues such as access to email, U-M Box, and MiChart are relevant worries as more than 150 students near their graduation dates. A recent medical school graduate, Balaji Pandian, also the M4 class’ medical technical representative,… Read More »
The Network and Data Center (DC) teams recently partnered to perform a power validation for the network devices at the Michigan Academic Computing Center (MACC). The focus of the effort was to conduct a field audit to evaluate the current state of the network device power, identify areas of improvement, and make recommendations for future changes. This validation… Read More »
The goal to “improve the way we serve the U-M campus by providing proactive, laser-focused customer service” truly boils down to working with our customers to understand and help achieve their goals, and to tackle projects and problems with their needs in mind.
A new ITS webpage outlines progress to make its workplace more diverse, inclusive, and equitable: Over 450 DEI course completions by 276 staff, a new set of Guiding Principles for Accessibility, and more.