Category Archives: Features

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Profiles in IT: Mike Douglas—Customer experience leader

Mike Douglas has a new role as a customer experience team manager for LSA Technology Services. He was recently interviewed about his work by Teri Horton, senior instructional consultant at LSA. Michigan IT News also caught up with Mike to learn more about his approach to customer service. Empowerment, empathy, and active listening are key ingredients to his… Read More »

Welcome Technology Solutions: New Student Life unit streamlines tech

By | September 27, 2019

Student Life recently launched Technology Solutions—a new unit that aims to streamline day-to-day technology help requests as well as to make consultations for developing new solutions more tailored and user-friendly via Technology Ambassadors. The unit reorganized in January and officially launched its website in early August 2019.

NSF awards almost $3 million in grants to MIDAS, ITS

The National Science Foundation recently recognized the Michigan Institute for Data Science and Information and Technology Services with grants totaling almost $3 million to support research in data equity, security, and privacy. Data science is an important tool that can help researchers tackle important societal challenges ranging from mobility and health to public safety and education. But data… Read More »

RideAlongs offer insights into ITS’s laser focus on service excellence

The Service Center (SC) RideAlong program started May 2018 and has since hosted almost 40 ITS staff members. Each four-hour ride along shift pairs a SC staff member with an ITS staffer who works outside of the center. The program builds awareness and appreciation among ITS staff members for the quality of the Service Center’s work. These experiences… Read More »

Profiles in IT: Emily Ravenwood—Teaching tools expert

Emily Ravenwood has come back to her literal and intellectual hometown of Ann Arbor. She recently granted an interview to Teri Horton, senior instructional consultant, about her work with LSA Technology Services as the manager of the Learning and Teaching Consultants team. Michigan IT News also caught up with Ravenwood to learn even more about learning tech tools. … Read More »

Data mapping helps inform decision-making for Student Life

Sometimes timing is everything! This was the case when Student Life partnered with Information and Technology Services (ITS) on a data mapping proof-of-concept for its “Where is our Data?” initiative.  Back in April, a story in Michigan IT News updated the U-M community about the effort to better understand where our institutional data lives within ITS systems, how… Read More »

Dissonance events explore tech-based policy and legal subjects

Technology changes at an ever-increasing rate, almost always outstripping policy, privacy, security, and legal considerations. ITS Information Assurance (IA) collaborates with faculty, researchers, students, and external industry experts to create a forum, Dissonance, for public discourse on the tensions surrounding technology, policy, privacy, security, and law.

Med student challenges: How HITS combats graduation confusion

There is a growing need for assistance as medical students transition from medical school to other institutions for research or residency programs. Issues such as access to email, U-M Box, and MiChart are relevant worries as more than 150 students near their graduation dates. A recent medical school graduate, Balaji Pandian, also the M4 class’ medical technical representative,… Read More »

MACC network power validation aims to improve reliability

The Network and Data Center (DC) teams recently partnered to perform a power validation for the network devices at the Michigan Academic Computing Center (MACC). The focus of the effort was to conduct a field audit to evaluate the current state of the network device power, identify areas of improvement, and make recommendations for future changes. This validation… Read More »