Tag Archives: UX

Profiles in IT: Mike Douglas—Customer experience leader

Mike Douglas has a new role as a customer experience team manager for LSA Technology Services. He was recently interviewed about his work by Teri Horton, senior instructional consultant at LSA. Michigan IT News also caught up with Mike to learn more about his approach to customer service. Empowerment, empathy, and active listening are key ingredients to his… Read More »

Gathering user feedback with “pop-up” testing

By | July 30, 2018

  In a recent blog post, the Office of Academic Innovation describes how it employed “pop-up” usability testing as a valuable means to collect student feedback for making improvements to the course page layout of its data visualization tool, Academic Reporting Tools 2.0. Unlike traditional forms of usability testing—such as one-on-one interviews, focus groups, etc.—“pop-up” tests are free… Read More »

Dearborn to launch new program in Human-Centered Design and Engineering

By | July 27, 2018

Engineering professor Sang-Hwan Kim won’t be surprised if UM-Dearborn soon becomes a center for human-centered design—an emerging field focused on the intersections of technology and human experience. His department is stacked with faculty specializing in ergonomics and human factors (a cousin of ergonomics). And come fall, the launch of a new Master of Science in Engineering degree program… Read More »