Eytan Adar, a professor of information and computer science at U-M, explains why some apps and software packages will build in artificial wait times as a way to improve the user experience. He calls it “benevolent deception,” a term he coined in a paper he published in 2013 with a pair of Microsoft researchers. For example, TurboTax employs… Read More »
Proper planning and expectation setting were the keys to a successful website redesign effort for the School of Social Work.
The Office of Academic Innovation is shaping learning to be more personalized, engaged, and lifelong.
Web accessibility is often thought of as an us-and-them proposition. However, many accessibility guidelines have benefits for a far wider audience.