Tag Archives: design

Just wait…trust me

By | February 23, 2017

Eytan Adar, a professor of information and computer science at U-M, explains why some apps and software packages will build in artificial wait times as a way to improve the user experience. He calls it “benevolent deception,” a term he coined in a paper he published in 2013 with a pair of Microsoft researchers. For example, TurboTax employs… Read More »