Upcoming ITS website updates prioritize cohesive experience
When you visit the ITS website after May 12, you’ll notice improvements designed to more quickly serve up the information and resources needed by the university community.
Tag Archives: ITSM
ITS to replace ServiceNow with TeamDynamix as part of service management improvements
In 2013, ITS adopted ServiceNow as part of a multi-phase initiative to provide consistent and effective IT service management (ITSM). Since then, ITS has been steadily raising its level of service excellence by establishing several ITSM processes and customizing ServiceNow to meet service management needs. But there was still room for growth and improvement. User-centric, laser-focused customer service… Read More »
UM-Dearborn IT summer initiatives
It has been a busy summer for ITS in the D… UM-Dearborn that is. With changes from WiFi to enterprise systems and adding additional services, we have been making improvements to connect our campus members wherever they are and make sure our systems are adding value by making a positive impact on the IT environment here in Dearborn.… Read More »