Tag Archives: TeamDynamix

MRequest (FootPrints) retirement project update

MRequest (FootPrints), a web-based service for the tracking and management of customer support, is on track to retire in three months. As of Sept. 3, 85 percent of all workstations have been retired or deactivated, and the majority of the remaining units will complete migrations in November.  There are a few key dates remaining in the retirement schedule:… Read More »

A year of Service Excellence: TeamDynamix helps improve customer service

Last spring, while the entire world was coming to terms with uncertain “new normals,” growing health concerns, and video conversations interrupted by home life, a project team in Information and Technology Services stayed stubbornly on track and under budget for its May 12, 2020, release date.

MRequest (FootPrints) retirement plans continue

MRequest (FootPrints) is on-schedule to retire on December 17, 2021. For the past 18 years, it has offered web-based service tracking and management of customer support and other tasks. The retirement team has been actively partnering with units to determine solutions and, assisting in the creation of migration plans, including archiving data in Dropbox at U-M when needed.… Read More »

TeamDynamix saves the university time, money

In May of this year, ITS released the TeamDynamix (TDX) service management system. TDX was selected for many reasons, including ease of use, accessibility, and flexibility. TDX also arrived with significant cost savings. The benefits of TDX  U-M’s TeamDynamix licensing agreement provides unlimited enterprise licensing and multi-tenant capabilities, allowing for multiple ticketing applications within the U-M Private Cloud… Read More »

MRequest (FootPrints) to retire in December 2021

MRequest (FootPrints) is a web-based service that allows central tracking and management of customer support and other issues. It is slated to retire on December 17, 2021.  More than 20 U-M schools, colleges, and major administrative units use the service. While primarily used by campus IT departments, campus units have discovered other uses for MRequest (FootPrints) as well. For… Read More »

LSA Technology Services chooses TeamDynamix to enhance customer experience

By | August 26, 2020

In summer 2019, LSA Technology Services began investigating work management platforms (ticketing systems) as a way to enhance the customer experience. The LSA Technology Services team placed a high priority on increasing collaboration both internally and externally as they evaluated tools, vendors, and software solutions. The team sought out departmental partners across the college and worked with Information… Read More »

ITS to replace ServiceNow with TeamDynamix as part of service management improvements

In 2013, ITS adopted ServiceNow as part of a multi-phase initiative to provide consistent and effective IT service management (ITSM). Since then, ITS has been steadily raising its level of service excellence by establishing several ITSM processes and customizing ServiceNow to meet service management needs. But there was still room for growth and improvement.  User-centric, laser-focused customer service… Read More »