In order to make events like alpaca yoga, Quidditch matches, improv shows, and pierogi cooking nights possible, student organizations across campus often request funding reimbursement from Central Student Government (CSG) to cover various event costs. CSG’s Student Organization Committee partnered with Information and Technology Services’ Support Services team to improve the efficiency of their processing technique. After successfully implementing a ticketing system using TeamDynamix software, turnaround times have been cut in half.
Jennifer Wilkerson is a lead performance support analyst on the Information Assurance team. She promotes IT security and privacy awareness within the U-M community and her work often involves change management. She loves being outside and walking in her neighborhood as a form of self-care. She also enjoys reading, traveling, and spending time with her family and three dogs.
Candice Wilson is a solutions architect and Jira project manager for HITS. She has been passionate about tech since childhood and her love of creating has led to an exciting career at Michigan Medicine. Candice’s interest in making things extends beyond her work at the university and can be found in her hobbies — from 3D printing to cooking and more. She particularly enjoys creating things to gift to others.
Amy Peters, director of Research Computing and Infrastructure at the College of Literature, Science, and the Arts, is passionate about the supportive and connection-driven cultures shared by the four different teams she works with. Outside of work, she is an avid reader with a love of writing, having earned her Masters of Business Administration and Bachelors in English, both from the University of Iowa.
In the past, having a tooth crowned meant visiting the dentist twice: once to bite into thick, pink, not-so-great-tasting putty to create molds of your teeth, followed by having the tooth drilled to make room for a temporary cap; and again, weeks later, to have the newly-made crown put in place. Luckily for current and future U-M patients… Read More »
Commencement is always an exciting opportunity to celebrate the achievements of graduating U-M students. After the past year of extraordinary circumstances and unpredictable challenges, the Spring Commencement of 2021 was perhaps more meaningful than ever. To recognize the strength and perseverance graduating seniors displayed while finishing their degrees in the midst of the pandemic, Information and Technology Services… Read More »
All technical support staff from campus units are invited to receive Microsoft support services at reduced rates by partnering with ITS in its Microsoft Premier Support contract. By joining the pay2play program, campus units using Microsoft (MS) systems and applications can receive MS Premier Support services, such as unlimited 24-hour access to MS specialists, at highly discounted rates.… Read More »
Mentors are caring professionals who share their knowledge, experience, and expertise to help mentees reach their unique professional goals and expand their networks. What would having an IT mentor mean to you? What would it mean to be a mentor to one of your more-junior colleagues? With the Michigan IT Mentor program, U-M IT professionals have the opportunity… Read More »
The Strategic Technology Advisory Committee (STAC) is expanding from 16 to roughly 50 members to represent voices from all units across campus to create a place for IT community members to come together, share information, and collaborate. STAC, previously known as the Unit IT Steering Committee, was formed nine years ago. Since then, its objectives have remained the… Read More »