Becoming the trusted source of technology at the University of Michigan takes time, effort, and skill. Human beings are the center of that, with Colleen McCormick bridging the gap between customers and Information and Technology Services. Since 2010, Colleen has helped countless people as a Customer Relationship Manager (CRM) for ITS. “When I looked at this job, I… Read More »
Matthew New always wanted to work at U-M, and after eight years as an IT manager in the private sector, he started a desktop support role in a small department in the College of Engineering (CoE). Almost 18 years later, Matthew has advanced through a variety of IT roles and recently became the Associate Director of Departmental IT… Read More »
EXPERT Q&A How do we solve complex global problems when our traditional models can’t keep up with reality? In their latest work, Scott Page, professor of management and operations at the University of Michigan’s Ross School of Business, and Jacob Taylor of the Brookings Institution, argue artificial intelligence is no longer just a tool to be used after a meeting—it is a… Read More »
Janel Ilar recaps her journey from summer intern to full-time staff member.
Meet Izi Roussel, education systems manager for the Office of Graduate and Postdoctoral Studies at Michigan Medicine. He’s a life-long learner, chemist, programmer, and fantasy writer.
We sat down with Tejas Dumpeta, Network Software Developer intern for the ITS Network Infrastructure team, to chat about his experience with the ITS Internship Program and learn a bit more about him.
Meet Bryan Wilkerson, an ITS solutions architect who’s completed his bucket list.
Meet JD Jordan, desktop support manager for the Executive IT team and security unit liaison (SUL).
In 2019, Lovida Roach was interviewed about her work with MLearning, her views on customer service, and work/life balance while working full-time and pursuing an MBA. She achieved her MBA in 2024 and works for Michigan Medicine Academic IT.
Get to know Jack Underwood from Health Information Technology & Services
Kalpana is an ERP Business Analyst with the ITS Teaching and Learning team. With a strong background in educational technology and computer science, she excels at integrating emerging technologies with educational tools. A firm believer in the adage “to teach is to learn twice,” Kalpana takes pride in helping faculty and students. She is a huge fan of reading books in Marathi, writing blogs, and learning new technologies.
Anitra Wells is a desktop support specialist with ITS-Dearborn. She is proud of her customer service skills and genuinely enjoys helping people with their tech needs. In her free time, she enjoys playing cozy video games, diamond painting, and crocheting.
Andy Holman is an experienced videographer whose work is geared towards supporting professors and their classes through media production. Andy and her team take innovative ideas and bring them to life! Outside of U-M, you can find her exploring Detroit and trying new food.
Gray shares stories of adventuring in Hong Kong, gaming with colleagues while abroad, and ways he’s advocated for mental health awareness while at HITS.
Bill Fluharty is a support specialist with UM-Dearborn Information Technology Services. He enjoys working with people on campus and helping create the best work environment for everyone. He spends time with his wife watching his three daughters playing soccer and watching them grow up right before his eyes.
Kat Hanchon is a marketing communications specialist with Information and Technology Services. She enjoys flexing her creativity, learning how to incorporate AI into her work, and staffing events. She likes camping, hiking, and making fairy gardens.
Ray Khamo, senior technical business systems analyst at HITS, works to ensure that Michigan Medicine’s default communication software runs smoothly. On his days off, you might find him on the green aiming for the perfect shot or cooking a feast for friends and family–his trusty friend, Beau, not far behind.
Abbey Roelofs is a research software programming lead for LSA Technology Services. In her role, leads a team that does custom software and hardware development for researchers within LSA. She enjoys reading, making stuff, and being outdoors (which usually involves walking, biking, gardening or kayaking).
Pat Steffes is a senior software programmer analyst with ITS Information Assurance (IA). They are UM-Dearborn alumni and a passionate advocate for the transgender community in cybersecurity. They also enjoy supporting feminists and queer artists in the Metro Detroit area.
Skyler West is a data security analyst on the U-M Flint campus. In his role as a security unit liaison (SUL), he partners with ITS Information Assurance to promote security awareness, education, monitoring, and compliance, while enabling UM-Flint’s missions. In his free time, he likes to camp, cook, game, and garden.