Tag Archives: HITS

HITS partners with WCC to offer apprenticeship for aspiring IT professionals

Apprenticeships are typically associated with the skilled trades. You might first think of a plumber or electrician apprentice? Or maybe a welder or carpenter? That convention is changing and a recent apprenticeship program created by Washtenaw Community College and Michigan Medicine to help attract and train aspiring information technology professionals is advancing the cause. Michigan Medicine’s recently launched Service Desk Apprenticeship Program pays entry-level… Read More »

HITS staff-volunteers pitch in to help customers prepare for mandatory Duo two-factor authentication

During a recent Duo “go-live,”nearly a dozen HITS staff-volunteers supplemented regular Service Desk staff – answering customers’ questions and providing support during the set-up and activation process. Beginning October 10, Michigan Medicine began requiring all Michigan Medicine employees to use Duo two-factor authentication to access U-M resources that require Weblogin. This move was intended to provide an additional layer of protection… Read More »

Profiles in IT: A special Veterans Day edition

Military training prepares veterans for a career in IT by requiring technical proficiency, while teaching about teamwork, tenacity, leadership, and more. Veterans’ diverse backgrounds and knowledge demonstrate attention to detail, perseverance, and vibrancy focused on creating brighter futures at the University of Michigan. This Veterans Day, November 11, 2018, we are especially thankful for their service, and are appreciative… Read More »

The sixth annual NCRC Expo: A time to connect

Giveaways, popcorn, games, treats, and much more! The 6th Annual North Campus Research Complex (NCRC) Expo was on October 16, 2018, and brought together hundreds of researchers and their NCRC partners, including Health Information Technology and Services (HITS). The NCRC is a place of fast-paced scientific discovery that lead to improvements in health and well-being, and HITS is… Read More »

Device rationalization for Michigan Medicine

Michigan Medicine has flagged around 4,000 general computing devices (laptops and desktop workstations) that are in use for under 60 minutes a day. They represents roughly ten percent of the entire hardware fleet. If even half of these low use, non-critical devices can be removed from the environment, Michigan Medicine will be able to save more than $1.4… Read More »

Discovering new efficiencies and savings through data center consolidation

Vaccinations, early detection, and new cures have led to incredible medical breakthroughs over the past several decades. Today, advancements in precision health, wearable technology, genetic sequencing, and big data analytics promise to reshape modern medicine even further. A critical, yet often overlooked factor in the advancement of healthcare is the underlying health IT infrastructure. As Michigan Medicine faces… Read More »

Michigan Medicine announces launch of Michigan Healthcare Security Operations Center

By | October 4, 2018

With the launch of the Michigan Healthcare Security Operations Center, Michigan Medicine is among the first in the nation working with four other healthcare organizations to continuously monitor and improve cybersecurity. The MI-HSOC is a group of highly-skilled teams that leverage shared technologies, process, and skills to prevent, detect, analyze, and respond to cybersecurity events. The new shared environment,… Read More »

HITS supports new researcher collaboration website

By | September 18, 2018

Last month, the Medical School Office of Research launched Michigan Research Experts, a searchable, web-based database of research expertise designed for U-M and developed to foster collaboration. Several HITS teams worked for months with the Office of Research and a new vendor in support of the effort. HITS lent its expertise in the integration of thirteen databases to create a more powerful… Read More »

Virtual visits provide patients with care from the comfort of their homes

This wasn’t how Terri wanted to spend her weekend. It was Friday night when she first started noticing signs of a urinary tract infection. She had a busy schedule, and now this recurring condition was threatening to derail her plans. Hoping for quick relief, Terri signed into MyUofMHealth.org and initiated an eVisit by answering a series of questions… Read More »

HITS publishes 2017-18 Year in Review

This month marks two years since Health Information Technology & Services formed. To celebrate its anniversary, HITS published a Year in Review, which highlights the organization’s major accomplishments, measures the breadth and impact of Health IT, and introduces inspiring staff who play a key role in advancing the mission of Michigan Medicine through technology. “The publication also reflects our efforts… Read More »

ITS v. HITS Backpack Challenge has its winner: the kids!

A friendly challenge ITS issued to HITS this summer became a huge win for local school children! The goal was donate 100 backpacks filled with school supplies. The challenge results far exceeded the goal, resulting in 160 fully loaded backpacks for local grade and middle school students. HITS had an amazing first year with the Backpack Challenge, surpassing… Read More »

Researchpalooza 2018

Games, prizes, and a T-Rex. Researchpalooza was the largest-ever! More than 4,000 faculty and staff perused 91 different offices and labs that serve biomedical research across campus. HITS was on hand to showcase their at-the-elbow support with “Help Me Now.” They were alongside the Research Engagement team who shared IT solutions and MiChart Research staff who helped guests… Read More »

Michigan Medicine CIO addresses the biggest misconception about health IT

Becker’s Healthcare recently interviewed Andrew Rosenberg, MD, Michigan Medicine CIO and associate professor of anesthesiology and internal medicine. Rosenberg addressed what he believes is the biggest misconception about health IT, as well as the most (and least) exciting things he see happening in the field. Rosenberg will present a keynote address during the Becker’s Hospital Review 4th Annual Health… Read More »

HITS: Windows 10 is on a roll

Health Information Technology & Services (HITS) continues to migrate Windows devices throughout Michigan Medicine on a rolling basis, location by location, with great success. The department has currently upgraded over 12,000 devices from Windows 7 to Windows 10 — about a third of the overall Windows fleet. With this upgrade, users are also getting the latest versions of some of… Read More »

Duo mandatory at Michigan Medicine beginning October 10

Phishing attacks, data breaches, and identity theft have become common issues plaguing organizations the world over, including health systems and universities. The most significant step the Michigan Medicine community can take to protect their data, as well as that of our patients and research participants, is to use Duo with all web-based services that require U-M login. While 26,000… Read More »

HITS implements 30-day network policy

The institutionally owned devices we use to do our work are kept secure by connecting regularly to the internal U-M network. Connecting ensures that our devices receive the patches and anti-virus protection that are typically installed automatically and daily whenever we are logged in. Effective August 16, 2018, Health Information Technology & Services (HITS) will implement a policy… Read More »

HITS uses data to improve customer service and communication

Each year, HITS receives more than 265,000 service tickets from the Michigan Medicine community requesting help with password resets, new device orders, video conferencing, software installations, and much more. Until recently, tickets were collected in two systems, making it difficult for HITS to obtain a holistic view of the types of requests coming in and to use that… Read More »

Profiles in IT: Melissa Thurber—project manager, customer advocate

Melissa Thurber, M.B.A., was recently interviewed about her work on the Software Delivery Team. The Health Information Technology & Services (HITS) project manager began her career in IT working in the digital marketing space. Thurber understands what customers are looking for, making her contributions to healthcare IT all the more impactful. Tell us about your role and responsibilities.… Read More »

HITS supports research innovation at Cores Technology & Services Showcase

  The latest technologies and services available in biomedical research, all in one place. The Core Technology & Services Showcase on June 7 brought hundreds of faculty, students, and staff from the Biomedical Research Core Facilities (BRCF) together with dozens of partner vendors, including Health Information Technology & Services. Cores are centralized facilities or labs that offer shared… Read More »

$783k raised to support gaming outreach to Mott, others

More than 1,500 gamers from all over the world participated in person and online in a momentous weekend fundraising event held at the EMU Convocation Center in April. Their purpose: raise money to provide entertainment devices for kids at C.S. Mott Children’s Hospital, and other hospitalized children across the United States. The event was hosted by Gamers for… Read More »