Tag Archives: HITS

Virtual visits provide patients with care from the comfort of their homes

This wasn’t how Terri wanted to spend her weekend. It was Friday night when she first started noticing signs of a urinary tract infection. She had a busy schedule, and now this recurring condition was threatening to derail her plans. Hoping for quick relief, Terri signed into MyUofMHealth.org and initiated an eVisit by answering a series of questions… Read More »

HITS publishes 2017-18 Year in Review

This month marks two years since Health Information Technology & Services formed. To celebrate its anniversary, HITS published a Year in Review, which highlights the organization’s major accomplishments, measures the breadth and impact of Health IT, and introduces inspiring staff who play a key role in advancing the mission of Michigan Medicine through technology. “The publication also reflects our efforts… Read More »

ITS v. HITS Backpack Challenge has its winner: the kids!

A friendly challenge ITS issued to HITS this summer became a huge win for local school children! The goal was donate 100 backpacks filled with school supplies. The challenge results far exceeded the goal, resulting in 160 fully loaded backpacks for local grade and middle school students. HITS had an amazing first year with the Backpack Challenge, surpassing… Read More »

Researchpalooza 2018

Games, prizes, and a T-Rex. Researchpalooza was the largest-ever! More than 4,000 faculty and staff perused 91 different offices and labs that serve biomedical research across campus. HITS was on hand to showcase their at-the-elbow support with “Help Me Now.” They were alongside the Research Engagement team who shared IT solutions and MiChart Research staff who helped guests… Read More »

Michigan Medicine CIO addresses the biggest misconception about health IT

Becker’s Healthcare recently interviewed Andrew Rosenberg, MD, Michigan Medicine CIO and associate professor of anesthesiology and internal medicine. Rosenberg addressed what he believes is the biggest misconception about health IT, as well as the most (and least) exciting things he see happening in the field. Rosenberg will present a keynote address during the Becker’s Hospital Review 4th Annual Health… Read More »

HITS: Windows 10 is on a roll

Health Information Technology & Services (HITS) continues to migrate Windows devices throughout Michigan Medicine on a rolling basis, location by location, with great success. The department has currently upgraded over 12,000 devices from Windows 7 to Windows 10 — about a third of the overall Windows fleet. With this upgrade, users are also getting the latest versions of some of… Read More »

Duo mandatory at Michigan Medicine beginning October 10

Phishing attacks, data breaches, and identity theft have become common issues plaguing organizations the world over, including health systems and universities. The most significant step the Michigan Medicine community can take to protect their data, as well as that of our patients and research participants, is to use Duo with all web-based services that require U-M login. While 26,000… Read More »

HITS implements 30-day network policy

The institutionally owned devices we use to do our work are kept secure by connecting regularly to the internal U-M network. Connecting ensures that our devices receive the patches and anti-virus protection that are typically installed automatically and daily whenever we are logged in. Effective August 16, 2018, Health Information Technology & Services (HITS) will implement a policy… Read More »

HITS uses data to improve customer service and communication

Each year, HITS receives more than 265,000 service tickets from the Michigan Medicine community requesting help with password resets, new device orders, video conferencing, software installations, and much more. Until recently, tickets were collected in two systems, making it difficult for HITS to obtain a holistic view of the types of requests coming in and to use that… Read More »

Profiles in IT: Melissa Thurber—project manager, customer advocate

Melissa Thurber, M.B.A., was recently interviewed about her work on the Software Delivery Team. The Health Information Technology & Services (HITS) project manager began her career in IT working in the digital marketing space. Thurber understands what customers are looking for, making her contributions to healthcare IT all the more impactful. Tell us about your role and responsibilities.… Read More »

HITS supports research innovation at Cores Technology & Services Showcase

  The latest technologies and services available in biomedical research, all in one place. The Core Technology & Services Showcase on June 7 brought hundreds of faculty, students, and staff from the Biomedical Research Core Facilities (BRCF) together with dozens of partner vendors, including Health Information Technology & Services. Cores are centralized facilities or labs that offer shared… Read More »

$783k raised to support gaming outreach to Mott, others

More than 1,500 gamers from all over the world participated in person and online in a momentous weekend fundraising event held at the EMU Convocation Center in April. Their purpose: raise money to provide entertainment devices for kids at C.S. Mott Children’s Hospital, and other hospitalized children across the United States. The event was hosted by Gamers for… Read More »

HITS lends a hand to successful Patient Experience Expo 2018

Michigan Medicine recently hosted a week-long celebration of patients and their families. A number of events throughout the week brought together faculty, staff, students, patients, and their families to honor, discuss, and engage in all aspects of the patient experience. The Patient Experience Expo, held on April 24, was especially festive, and HITS was there to join in… Read More »

Michigan Medicine awarded $440,000 for health IT contributions

Michigan Medicine received $440,000 in invoice credit from its electronic health record vendor for taking steps to support continuous improvements in patient outcomes, quality of care, workflow efficiency, and financial performance. Epic recently awarded Michigan Medicine with Magna Cum Laude status in its Honor Roll Program. The recognition program is based on achieving continuous improvements in patient outcomes,… Read More »

EMERSE: Michigan Medicine’s powerful medical record search engine

Any note or document that is written by a medical professional (like a doctor, pharmacist, nurse, or social worker) is called free text, meaning anything goes—from syntax errors to misspellings to abbreviations, and more. That’s tough for a search engine to navigate. To get any information at all for things like research studies or billing information, users would have… Read More »

Erin Dietrich joins HITS as senior director for Research Applications & Advanced Computing

  Erin Dietrich joined Health Information Technology & Services (HITS) as the new senior director for Research Applications & Advanced Computing in March. As a member of the HITS senior team, Erin provides leadership for operational coordination and strategic guidance of the information technologies and services that support the research mission of Michigan Medicine. She works with U-M… Read More »

Tech innovation redefines Medical School curriculum

The U-M Medical School is undergoing a curriculum transformation to develop future physician leaders in health care. In the previous model, students spent the first two years of their education focusing on science and the second two years in the clinic working with patients. In the new curriculum, students are exposed to the clinical aspects of medicine in… Read More »

Michigan Medicine upgrading to Windows 10

Microsoft recently announced that it will be ending its support of Windows 7 — the operating system (OS) on most Michigan Medicine CoreImage devices. To get a step ahead of the transition, Health Information Technology & Services (HITS) has already begun to migrate CoreImage PCs to the Windows 10 operating system in several locations. There are more than 36,000… Read More »

Michigan Medicine completes NAC project

Michigan Medicine recently achieved a significant goal of ensuring that 100 percent of all devices connecting to its internal network by wire are accounted for, categorized by device type, and secured with the necessary protocols required to protect two-way communication from cyberattacks. A program to enhance network security and identify all electronic equipment connecting to Michigan Medicine internal resources… Read More »

Michigan Medicine keeps smartphones smart… and secure

For nearly a year, Michigan Medicine has used AirWatch to provide the required encryption and information assurance necessary to safely access secure internal resources on smartphones, tablets, and laptops. The organization’s policy requires staff to enroll personally owned devices in AirWatch if they are used to access the internal wireless network or share sensitive healthcare information. Health Information Technology & Services… Read More »