Tag Archives: HITS

Michigan Medicine SharePoint upgrade: Learning opportunities, development freeze, community of practice

By | November 30, 2020

Michigan Medicine is upgrading its existing Microsoft SharePoint 2016 environment to SharePoint Online, a cloud-based service that will provide new opportunities for teams to share and manage content, knowledge, and applications. Pilots and testing are happening now, and HITS plans to introduce SharePoint Online across all of Michigan Medicine beginning in early 2021. In addition to significantly improving the… Read More »

HITS announces the rollout of eduroam across Michigan Medicine; improvements to MWireless-UMHS

By | November 11, 2020

Health Information Technology & Services (HITS) is excited to announce changes and improvements to two of its WiFi networks across Michigan Medicine in November. Michigan Medicine began offering eduroam on November 9 across all of its buildings, including NCRC, the medical school, hospitals and clinics. The eduroam service is a dual band network that allows visitors from other… Read More »

New ERN trainings announced for November and December

By | November 11, 2020

Throughout November and December 2020, HITS is partnering with LabArchives to offer unique Electronic Research Notebook (ERN) training opportunities to the U-M community. Two types of training sessions will be offered. The first is an introductory session for researchers to provide basic and refresher information for new and current users. The second session is specifically for educators and… Read More »

Clinical Enterprise Imaging (CEI) coming summer of 2021

By | November 3, 2020

The current enterprise viewer used for diagnostic images (WebPACS) that launches from MiChart will be replaced next year. Health Information Technology & Services (HITS) plans to deploy the new viewer, Mach7, initially with McKesson in the summer of 2021 and then with the new Sectra PACS in the fall of 2021. “Michigan Medicine has outgrown the capabilities of… Read More »

HITS deploys high reliability app delivery through MCloud

By | October 23, 2020

The Academic IT DevOps team from Health Information Technology & Services (HITS) recently deployed their first containerized vendor applications to Google Cloud Platform (GCP) through MCloud. By the end of December 2020, it will be supporting thousands of users and over 500 departmental solutions, including Jenkins, GitLab, Michigan Medicine HR Service Desk, and the Data Office Service Desk. These applications… Read More »

Turning chaos into quality: HITS makes improvements during pandemic

By | October 14, 2020

COVID-19 created many challenges for health care organizations like Michigan Medicine as faculty and staff had to balance providing world-class patient care with keeping their colleagues and themselves safe. This transition impacted every department, most notably Health Information Technology & Services (HITS).  “Shifting to a remote work environment is not as simple as taking your computer to a… Read More »

The most vital IT investments today are the boring ones: Michigan Medicine CIO on remote work, automation, and data analytics

Michigan Medicine CIO Andrew Rosenberg, MD, is focused on finding methods to sustain the unprecedented level of remote work and clinical care during the pandemic while keeping an eye on the data analytics and IT investments the system will need to drive efficiencies and cost-savings in the future. In a recent article with Becker’s Health IT, he discusses… Read More »

Success with ServiceNow: HITS manages spike in incidents during pandemic

Facing a surge in requests for help, HITS used new tools, streamlined processes, and called on volunteers to keep Michigan Medicine working. Because of the shift to remote work due to COVID-19, HITS experienced a significant surge in requests for help. Help Me Now locations were closed to ensure worker safety, phone wait times increased substantially, and there… Read More »

‘How can we help?’ HITS steps up services and support during the pandemic

Fast. Efficient. Innovative. Responsive. All describe how Health Information Technology & Services (HITS) worked behind the scenes to make the immediate and necessary adjustments to accommodate the COVID-19 outbreak. HITS instantly sprang into action to answer the call – literally. The Service Desk received nearly 16,600 calls and 4,000 chat requests between March 15-31, doubling their typical volume. Staff worked… Read More »

All in a day’s work: HITS’ COVID-19 response

COVID-19 turned all of our personal and professional lives upside down. For Michigan Medicine, the HITS team has proved they are up to the challenge, coming together to solve problems, support customers, launch ingenious solutions, and take care of one another.  Innovative service In the first two weeks of remote work, the Service Desk fielded over 4,000 telework… Read More »

Cybersecurity outreach shows career in IA is attainable

By | January 20, 2020

The Information Assurance: Michigan Medicine (IA) team was awarded a Diversity, Equity and Inclusion Innovation Mini-Grant from the Office for Health Equity and Inclusion. With the goal of spreading awareness of the field of cybersecurity and available job opportunities, the IA team developed a two-hour interactive introduction to the field of information assurance. Participants learned about the role… Read More »

Pragmatic innovation: CIO Dr. Andrew Rosenberg’s approach to new tech investment

Innovation in healthcare often requires a technology component and significant cultural change. As a result, it’s not always possible on a tight timeline. However, new initiatives focused on solving real and immediate problems in the healthcare space will gain priority and the necessary resources to get the job done. Andrew Rosenberg, MD, CIO of Michigan Medicine, has first-hand… Read More »

HITS adds customer service enhancements

Based on customer feedback, Health Information Technology & Services (HITS) recently introduced a number of service enhancements designed to make getting help faster and more convenient — including live chat support, improvements to its service portal, and a new way to schedule appointments at its three Help Me Now drop-in help locations. Live chat support: Customers can now… Read More »

HITS biospecimen management partners with Precision Health

By | January 7, 2020

Precision Health (PH) at U-M takes a multidisciplinary approach to prevention, implementation, and community health and is a key HITS collaborator. PH studies are tracked within LabVantage, a lab information management system that supports study protocols and designs, follows a chain of custody process for samples, and creates an audit trail. PH studies comprise 70,000 patients. Using data… Read More »

MiCME enables health providers to stay current

By | January 3, 2020

Beginning in 2016, and continuing with a major effort in 2018, the Office of Continuing Medical Education and Lifelong Learning (OCME&LL) worked with several groups within HITS to retire and replace the old system for tracking continuing medical education (CME). Known as eCat or Orange Card, the old system was replaced with a more streamlined, electronic service called… Read More »

Home for Dinner: HITS aims to reduce physician burnout

By | December 6, 2019

Last year, HITS instituted a program called Home for Dinner, to help physicians use MiChart more efficiently. Provider exhaustion is a significant issue across the medical community. While MiChart, the electronic health record (EHR) at Michigan Medicine, can enhance coordination and quality of care, it can also have unintended negative consequences. Michigan Medicine providers are spending significant time… Read More »

Profiles in IT: Andrew Staley—DEI warrior

Andrew Staley was recently interviewed about his work on the Platform Services team with Health Information Technology and Services (HITS). He also opened up about what it’s like working at Michigan Medicine while dealing with ADHD, ASD, OCD, and a wheelchair.  What is your role at HITS? I’m a web server administrator on the HITS Platform Services team.… Read More »

Michigan Medicine hosts 2019 HDAA Conference

By | November 12, 2019

During the week of October 21, 2019, healthcare data and analytics practitioners from across the U.S. and Canada descended upon Ann Arbor to participate in the annual conference of the Healthcare Data & Analytics Association (HDAA)—hosted by Michigan Medicine. The theme of this year’s conference was The Art of Data & Analytics. Almost 400 attendees from more than 140… Read More »