Williams shows her passion for healthcare and technology as she provides tech support to Michigan Medicine customers. She is spontaneous and adventurous, and enjoys activities on land, in water, and in the air.
On Wednesday, March 3, Health Information Technology & Services will begin installing Microsoft’s Edge Chromium web browser on CoreImage Windows computers. Internet Explorer (IE) will continue as a standard option, and Google Chrome will still be available. Eventually, IE will be going away in favor of Edge Chromium. HITS strongly recommends that Michigan Medicine users make the switch to Microsoft… Read More »
The Academic IT Core will house a specialized set of IT and data services that are easily accessible, available on demand, and for a recharge rate.
Michigan Medicine is upgrading its existing Microsoft SharePoint 2016 environment to SharePoint Online, a cloud-based service that will provide new opportunities for teams to share and manage content, knowledge, and applications. Pilots and testing are happening now, and HITS plans to introduce SharePoint Online across all of Michigan Medicine beginning in early 2021. In addition to significantly improving the… Read More »
Health Information Technology & Services (HITS) is excited to announce changes and improvements to two of its WiFi networks across Michigan Medicine in November. Michigan Medicine began offering eduroam on November 9 across all of its buildings, including NCRC, the medical school, hospitals and clinics. The eduroam service is a dual band network that allows visitors from other… Read More »
Throughout November and December 2020, HITS is partnering with LabArchives to offer unique Electronic Research Notebook (ERN) training opportunities to the U-M community. Two types of training sessions will be offered. The first is an introductory session for researchers to provide basic and refresher information for new and current users. The second session is specifically for educators and… Read More »
The current enterprise viewer used for diagnostic images (WebPACS) that launches from MiChart will be replaced next year. Health Information Technology & Services (HITS) plans to deploy the new viewer, Mach7, initially with McKesson in the summer of 2021 and then with the new Sectra PACS in the fall of 2021. “Michigan Medicine has outgrown the capabilities of… Read More »
The Academic IT DevOps team from Health Information Technology & Services (HITS) recently deployed their first containerized vendor applications to Google Cloud Platform (GCP) through MCloud. By the end of December 2020, it will be supporting thousands of users and over 500 departmental solutions, including Jenkins, GitLab, Michigan Medicine HR Service Desk, and the Data Office Service Desk. These applications… Read More »
COVID-19 created many challenges for health care organizations like Michigan Medicine as faculty and staff had to balance providing world-class patient care with keeping their colleagues and themselves safe. This transition impacted every department, most notably Health Information Technology & Services (HITS). “Shifting to a remote work environment is not as simple as taking your computer to a… Read More »
Michigan Medicine CIO Andrew Rosenberg, MD, is focused on finding methods to sustain the unprecedented level of remote work and clinical care during the pandemic while keeping an eye on the data analytics and IT investments the system will need to drive efficiencies and cost-savings in the future. In a recent article with Becker’s Health IT, he discusses… Read More »
Facing a surge in requests for help, HITS used new tools, streamlined processes, and called on volunteers to keep Michigan Medicine working. Because of the shift to remote work due to COVID-19, HITS experienced a significant surge in requests for help. Help Me Now locations were closed to ensure worker safety, phone wait times increased substantially, and there… Read More »
Fast. Efficient. Innovative. Responsive. All describe how Health Information Technology & Services (HITS) worked behind the scenes to make the immediate and necessary adjustments to accommodate the COVID-19 outbreak. HITS instantly sprang into action to answer the call – literally. The Service Desk received nearly 16,600 calls and 4,000 chat requests between March 15-31, doubling their typical volume. Staff worked… Read More »
The AV Technology community of practice united to support Michigan Medicine as HITS outfitted a potential field hospital with AV equipment. While the need for the field hospital is evolving, the experience demonstrates that relationships are being strengthened across Michigan IT.
COVID-19 turned all of our personal and professional lives upside down. For Michigan Medicine, the HITS team has proved they are up to the challenge, coming together to solve problems, support customers, launch ingenious solutions, and take care of one another. Innovative service In the first two weeks of remote work, the Service Desk fielded over 4,000 telework… Read More »
To better meet the needs of Michigan Medicine customers, Health Information Technology and Services (HITS) has been working hard to replace devices, upgrade technology, and improve services. Here’s a wrap-up.
The Information Assurance: Michigan Medicine (IA) team was awarded a Diversity, Equity and Inclusion Innovation Mini-Grant from the Office for Health Equity and Inclusion. With the goal of spreading awareness of the field of cybersecurity and available job opportunities, the IA team developed a two-hour interactive introduction to the field of information assurance. Participants learned about the role… Read More »
Innovation in healthcare often requires a technology component and significant cultural change. As a result, it’s not always possible on a tight timeline. However, new initiatives focused on solving real and immediate problems in the healthcare space will gain priority and the necessary resources to get the job done. Andrew Rosenberg, MD, CIO of Michigan Medicine, has first-hand… Read More »
Based on customer feedback, Health Information Technology & Services (HITS) recently introduced a number of service enhancements designed to make getting help faster and more convenient — including live chat support, improvements to its service portal, and a new way to schedule appointments at its three Help Me Now drop-in help locations. Live chat support: Customers can now… Read More »
Precision Health (PH) at U-M takes a multidisciplinary approach to prevention, implementation, and community health and is a key HITS collaborator. PH studies are tracked within LabVantage, a lab information management system that supports study protocols and designs, follows a chain of custody process for samples, and creates an audit trail. PH studies comprise 70,000 patients. Using data… Read More »
Beginning in 2016, and continuing with a major effort in 2018, the Office of Continuing Medical Education and Lifelong Learning (OCME&LL) worked with several groups within HITS to retire and replace the old system for tracking continuing medical education (CME). Known as eCat or Orange Card, the old system was replaced with a more streamlined, electronic service called… Read More »