Heather Kipp, HITS Communications

Heather Kipp, HITS Communications

Heather is a brand/product analyst lead within the Michigan Medicine Office of the CIO. You can contact her at hengeshl@umich.edu.

Author Archives: Heather Kipp, HITS Communications

Amanda Sedlik joins HITS as senior director for Clinical & Operational Applications

By | June 12, 2019
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Amanda Sedlik, MSHI, BSN, RN became the new senior director for Clinical & Operational Applications in May. The previous interim senior director, Carleen Penoza, was recently named Michigan Medicine’s Chief Informatics Nursing Officer. Amanda is a registered nurse with vast experience in electronic medical record (EMR) go-lives, readiness, and optimization at hospitals and health systems across the country. She most… Read More »

Reduced availability to the MWireless-UMHS WiFi network

By | May 1, 2019
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Blue Lock

Michigan Medicine is taking steps to protect its network and resources, while also encouraging a safe and non-threatening work environment. Beginning June 5, MWireless-UMHS will no longer be available in ambulatory, inpatient, or administrative buildings. The WiFi network can continue to be used in some medical research facilities. “About 5,000 faculty, staff, students, and sponsored users regularly connect devices… Read More »

Meet Michigan Medicine’s new chief nursing informatics officer

By | April 22, 2019
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Carleen Penoza

Earlier this month, Carleen Penoza was announced as Michigan Medicine’s new chief nursing informatics officer. Today is her first official day on the job. Carleen served as the Health Information Technology & Services director of inpatient applications before becoming the interim senior director for clinical and operational applications. Prior to that, she spent 21 years at Beaumont Health… Read More »

Go-and-Sees provide a learning experience for Michigan Medicine IT staff

By | April 1, 2019
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Staff in blue coats touring a lab.

A fairly new opportunity for HITS and Michigan Medicine IT employees are “Go-and-Sees,” interactive events that offer staff members a chance to gain hands-on knowledge and experience regarding other Michigan Medicine areas by visiting those labs, clinics, or offices.  During a typical Go-and-See, participants learn the ins and outs of that department and the roles of the employees. These… Read More »

Michigan Medicine to replace Omnicell medication management system

By | February 21, 2019
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automated med dispense

Michigan Medicine will replace Omnicell with a new automated medication dispensing system. Pharmacy and Nursing will begin using new dose dispensing cabinets before January 2020. Anesthesiology will also begin using new automated storage cabinets next year. “Our current system works pretty well, but it is not Windows 10 compliant,” said Stan Kent, Michigan Medicine chief pharmacy officer, referring… Read More »

Machine learning: The next wave of artificial intelligence is making critical decisions in health care

By | January 17, 2019
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Andrew Rosenberg, MD

Michigan Medicine CIO Andrew Rosenberg, MD was recently interviewed by Hour Detroit about machine learning, the branch of artificial intelligence capable of identifying who is likely to be a no-show for their next clinic appointment or who is at risk for fatal medical conditions. “The best summary is that wherever a human makes an important decision, machine learning is… Read More »

HITS partners with WCC to offer apprenticeship for aspiring IT professionals

By | November 16, 2018
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Lousayni Benson

Apprenticeships are typically associated with the skilled trades. You might first think of a plumber or electrician apprentice? Or maybe a welder or carpenter? That convention is changing and a recent apprenticeship program created by Washtenaw Community College and Michigan Medicine to help attract and train aspiring information technology professionals is advancing the cause. Michigan Medicine’s recently launched Service Desk Apprenticeship Program pays entry-level… Read More »

Discovering new efficiencies and savings through data center consolidation

By | October 15, 2018
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A woman standing in a data center amid rows of server racks

Vaccinations, early detection, and new cures have led to incredible medical breakthroughs over the past several decades. Today, advancements in precision health, wearable technology, genetic sequencing, and big data analytics promise to reshape modern medicine even further. A critical, yet often overlooked factor in the advancement of healthcare is the underlying health IT infrastructure. As Michigan Medicine faces… Read More »

Virtual visits provide patients with care from the comfort of their homes

By | September 13, 2018
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young white/asian woman sitting on bed with open laptop

This wasn’t how Terri wanted to spend her weekend. It was Friday night when she first started noticing signs of a urinary tract infection. She had a busy schedule, and now this recurring condition was threatening to derail her plans. Hoping for quick relief, Terri signed into MyUofMHealth.org and initiated an eVisit by answering a series of questions… Read More »

HITS publishes 2017-18 Year in Review

By | September 12, 2018
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HITS staff

This month marks two years since Health Information Technology & Services formed. To celebrate its anniversary, HITS published a Year in Review, which highlights the organization’s major accomplishments, measures the breadth and impact of Health IT, and introduces inspiring staff who play a key role in advancing the mission of Michigan Medicine through technology. “The publication also reflects our efforts… Read More »

Michigan Medicine CIO addresses the biggest misconception about health IT

By | August 13, 2018
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dr rosenberg

Becker’s Healthcare recently interviewed Andrew Rosenberg, MD, Michigan Medicine CIO and associate professor of anesthesiology and internal medicine. Rosenberg addressed what he believes is the biggest misconception about health IT, as well as the most (and least) exciting things he see happening in the field. Rosenberg will present a keynote address during the Becker’s Hospital Review 4th Annual Health… Read More »

Duo mandatory at Michigan Medicine beginning October 10

By | August 7, 2018
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Duo logo

Phishing attacks, data breaches, and identity theft have become common issues plaguing organizations the world over, including health systems and universities. The most significant step the Michigan Medicine community can take to protect their data, as well as that of our patients and research participants, is to use Duo with all web-based services that require U-M login. While 26,000… Read More »

HITS uses data to improve customer service and communication

By | July 24, 2018
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HITS Desktop Support Agents

Each year, HITS receives more than 265,000 service tickets from the Michigan Medicine community requesting help with password resets, new device orders, video conferencing, software installations, and much more. Until recently, tickets were collected in two systems, making it difficult for HITS to obtain a holistic view of the types of requests coming in and to use that… Read More »

Michigan Medicine awarded $440,000 for health IT contributions

By | May 7, 2018
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Doctor at computer

Michigan Medicine received $440,000 in invoice credit from its electronic health record vendor for taking steps to support continuous improvements in patient outcomes, quality of care, workflow efficiency, and financial performance. Epic recently awarded Michigan Medicine with Magna Cum Laude status in its Honor Roll Program. The recognition program is based on achieving continuous improvements in patient outcomes,… Read More »

Erin Dietrich joins HITS as senior director for Research Applications & Advanced Computing

By | April 24, 2018
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ERIN DIETRICH

  Erin Dietrich joined Health Information Technology & Services (HITS) as the new senior director for Research Applications & Advanced Computing in March. As a member of the HITS senior team, Erin provides leadership for operational coordination and strategic guidance of the information technologies and services that support the research mission of Michigan Medicine. She works with U-M… Read More »

Barcode scanning eliminates breast milk misadministration

By | February 12, 2018
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Woman in sanitary scrubs arranging bottles in a refrigeration unit.

Thanks in part to a barcoding system developed by Health Information Technology & Services, C.S. Mott Children’s and Von Voigtlander Women’s Hospital (C&W) virtually eliminated the misadministration of breast milk to infants in their care. C&W is home to the first 24/7 formula and breast milk preparation room in a pediatric hospital nationwide. Opened in 2011, the Milk… Read More »

EHR prompts improve chronic disease management and preventive care

By | January 15, 2018
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A male doctor stands at a computer

Something exciting is happening at Michigan Medicine. And U-M patients are benefiting. In recent months, the screening rate for depression symptoms in patients who had diagnosis of depression in last 12 months rose from 10 percent to nearly 70 percent. The rate of lung cancer screenings in smokers doubled. And the hepatitis C screening rate improved fivefold among… Read More »

Our nurses know: Technology

By | January 10, 2018
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Karen Hollingsworth

Karen Hollingsworth, R.N., M.S., CPHIMS, was recently interviewed by Michigan Medicine Headlines about her progression from nursing to IT. The Health Information Technology & Services (HITS) senior director began her career as a staff nurse — a position that exposed her to informatics and electronic health records. The emphasis on technology made it easy for Hollingsworth to transition… Read More »

Michigan Medicine to receive $2.5M for sharing health data electronically

By | January 8, 2018
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Physicians reviewing Xrays

Michigan Medicine will receive approximately $2.5 million for completing a statewide incentive program to improve patient safety, enhance data integrity, and reduce workflow. The program, Common Key Service (CKS), provides a consistent and reliable way to match patients with their electronic health data across multiple healthcare settings by assigning a unique identifier for every patient in the state… Read More »