Heather Kipp, HITS Communications

Heather is a brand/product analyst lead within the Michigan Medicine Office of the CIO. You can contact her at hengeshl@umich.edu.

Michigan Medicine CIO named Michigan Healthcare CIO of the Year

Andrew Rosenberg, MD was named the Healthcare CIO of the Year by MichiganCIO.   The CIO of the Year ORBIE Awards honor chief information officers who demonstrate excellence in technology leadership. Winners are selected by an independent peer-review process based on leadership effectiveness, the business value created by technology innovation, and engagement in industry and community endeavors.  “Given that I was nominated by my peers, I am particularly honored to receive this award,” Rosenberg said.… Read More »

HITS offers apprenticeship program for aspiring IT professionals

An apprenticeship program created in partnership by the State of Michigan, Michigan Medicine and Washtenaw Community College is seeking aspiring information technology professionals.  Michigan Medicine’s Service Desk Apprenticeship Program pays entry-level candidates to serve a one-year apprenticeship in front-line technology support, receiving extensive on-the-job training and formal technical coursework at WCC in the process.   At the end of the program, apprentices earn a WCC 16-credit Computer Systems Technology certificate and emerge with a deep knowledge of the IT… Read More »

Michigan Medicine CIO Dr. Andrew Rosenberg joins statewide health information network

The Michigan Health Information Network Shared Services has added Andrew Rosenberg, M.D. to the company’s board of directors. His appointment is effective Oct. 20. Rosenberg, a tenured associate professor of anesthesiology, critical care, and internal medicine at the University of Michigan, was appointed to a three-year term unanimously by the MiHIN Board of Directors. He joins with nearly… Read More »

The most vital IT investments today are the boring ones: Michigan Medicine CIO on remote work, automation, and data analytics

Michigan Medicine CIO Andrew Rosenberg, MD, is focused on finding methods to sustain the unprecedented level of remote work and clinical care during the pandemic while keeping an eye on the data analytics and IT investments the system will need to drive efficiencies and cost-savings in the future. In a recent article with Becker’s Health IT, he discusses… Read More »

Andrew Rosenberg named 100 hospital and health system CIOs to know

Michigan Medicine CIO Andrew Rosenberg was recently named one of the “100 hospital and health system CIOs to know” by Becker’s Hospital Review.  The executives featured on the list lead technology and health IT initiatives for hospitals and health systems across the U.S., overseeing EHR installations, cybersecurity, data management, and telemedicine services. See the full list.

Pragmatic innovation: CIO Dr. Andrew Rosenberg’s approach to new tech investment

Innovation in healthcare often requires a technology component and significant cultural change. As a result, it’s not always possible on a tight timeline. However, new initiatives focused on solving real and immediate problems in the healthcare space will gain priority and the necessary resources to get the job done. Andrew Rosenberg, MD, CIO of Michigan Medicine, has first-hand… Read More »

Evolving Michigan IT: Preparing and supporting our community for the future

Nearly 100 people packed a Michigan IT Symposium session to discuss the next evolution of the Michigan IT community and program. Formally charged in 2012 to align to a common vision, the community has grown to include about 3,300 people across the University of Michigan—a majority of whom work in a traditional IT role.  Seven years later, the… Read More »

Remote access to Michigan Medicine Outlook changing November 21

Due to an increased threat of phishing attacks targeted at Michigan Medicine, remote access to Outlook email will change on November 21. Michigan Medicine email users will need to connect to the VPN or use Outlook on the Web anytime they are off the Michigan Medicine network. This change only impacts laptop or desktop computers — accessing email on… Read More »

Michigan Medicine offers a free password manager for its employees

Michigan Medicine employees and students are required to use passwords to access various applications and business systems in their daily work. Because it can be difficult to keep track of multiple passwords, some people choose a simple password they can remember (e.g., their date of birth, a pet’s name, or another easily discovered piece of personal information), keep… Read More »

App connects Michigan providers with U-M mental health experts

Michigan, like most of the country, is in desperate need of more child psychiatrists.  More than 100,000 Michigan children have been diagnosed with depression, anxiety, or ADHD. Yet, fewer than 250 psychiatrists are trained to treat children in the state. The shortage means pediatricians and other primary care providers often end up treating adolescent mental health issues. “Primary… Read More »

HITS deploys first containerized application to a live production Kubernetes cluster

DevOps is a set of practices that automates the processes between software development and operation teams that historically functioned in relative silos. The HITS DevOps team will provide a new service aligning with these practices.  The team recently deployed its first containerized application to a live production Kubernetes (“koo-burr-NET-eez” or “k8”) cluster. At the heart of this service is a… Read More »

Applications for HITS apprenticeship program now open

The Health Information Technology & Services (HITS) Service Desk is searching for students, recent graduates or other qualified workers to join its entry-level apprenticeship program.  The program is a partnership between Michigan Medicine and Washtenaw Community College (WCC).  Since it began in 2018, the apprenticeship program has had 14 participants and is looking to hire at least four more… Read More »

Technology supports Virtual Care at Michigan Medicine

What exactly is “virtual care?” Perhaps you envision someone sitting at home on the couch, clutching a box of tissues in one hand and FaceTime/Skype chatting with their doctor in the other? Or a parent on the phone with the pediatrician’s office, hoping to find out why their child’s fever isn’t responding to over-the-counter medications? Although these are… Read More »

HITS publishes Year in Review

This month marks a special milestone: three years since Health Information Technology & Services formed. To commemorate the anniversary, HITS published a Year in Review, an interactive website highlighting some of the organization’s major accomplishments and inspiring staff. “As we look back at the past year with pride, I want to thank our staff for their enthusiasm, support, and dedication,”… Read More »

Q&A: Leveraging technology to improve the customer experience

During a recent panel discussion, “Delivering a Patient Experience Across the Continuum of Care,” Barbara Rotondo, a Senior Manager in Solutions Consulting at ServiceNow, sat down with Erik Zempel, HITS Director of Performance and Improvement Management and Michael Warden, HITS Senior Director of Service Management, to gather insights on the connection between technology and the customer experience. Read… Read More »

Michigan Medicine eases the Windows 10 transition

Before Michigan Medicine began its Windows 10 upgrade, the medical center announced the impending project to staff. HITS didn’t want anyone to be surprised. Once word spread, HITS educated employees about the process. The IT staff scheduled meetings with departments, indicated how many devices would be affected, went over schedules and explained what to expect.  “As we do more rollouts, the process has gotten… Read More »

Deploying technology, enhancing care: Q&A with Carleen Penoza

Carleen Penoza became Michigan Medicine’s chief nursing informatics officer in April. As CNIO, she leads the strategic planning and deployment of technology for nursing. She previously served as the director of inpatient applications and interim senior director for clinical and operational applications in Health Information Technology & Services (HITS). Michigan Medicine Headlines recently caught up with Penoza to… Read More »

Michigan Medicine makes AI, machine learning a top tech priority

The academic medical center of the University of Michigan is leveraging investments in artificial intelligence, machine learning, and advanced analytics to unlock the value of its health data. According to Andrew Rosenberg, chief information officer for Michigan Medicine, the organization currently has 34 ongoing AI and machine learning projects, 28 of which have principal investigators. “There’s a lot… Read More »

Michigan Medicine replaces medication dispensing cabinets with new technology

Michigan Medicine is upgrading its automated medication dispensing cabinets across the health system and ambulatory care sites. BD Pyxis, will replace Omnicell, a tool used for nearly 20 years. Med Inn, Taubman, Cancer Center, and UH South began using BD Pyxis dispensing cabinets this month. Additional sites will go-live on a rolling basis this summer and fall. “Once… Read More »

HITS helps Michigan Medicine improve screening rates for adults at risk of liver complications

Michigan Medicine was recently featured for using its electronic medical record to improve screening rates for adults at risk of liver complications. According to the Centers for Disease Control and Prevention, baby boomers are at high risk of liver complications from hepatitis C, even though the virus is easily treated after it’s identified. To increase awareness and prevent… Read More »