Q&A: Leveraging technology to improve the customer experience

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Erik Zempel
Erik Zempel

During a recent panel discussion, “Delivering a Patient Experience Across the Continuum of Care,” Barbara Rotondo, a Senior Manager in Solutions Consulting at ServiceNow, sat down with Erik Zempel, HITS Director of Performance and Improvement Management and Michael Warden, HITS Senior Director of Service Management, to gather insights on the connection between technology and the customer experience.

Read the full article at Healthcare IT News.

Heather Kipp, HITS Communications
Author: Heather Kipp, HITS Communications

Heather is a brand/product analyst lead within the Michigan Medicine Office of the CIO. You can contact her at hengeshl@umich.edu.