Tag Archives: profile

Profiles in IT: Mike Douglas—Customer experience leader

Mike Douglas has a new role as a customer experience team manager for LSA Technology Services. He was recently interviewed about his work by Teri Horton, senior instructional consultant at LSA. Michigan IT News also caught up with Mike to learn more about his approach to customer service. Empowerment, empathy, and active listening are key ingredients to his… Read More »

Deploying technology, enhancing care: Q&A with Carleen Penoza

Carleen Penoza became Michigan Medicine’s chief nursing informatics officer in April. As CNIO, she leads the strategic planning and deployment of technology for nursing. She previously served as the director of inpatient applications and interim senior director for clinical and operational applications in Health Information Technology & Services (HITS). Michigan Medicine Headlines recently caught up with Penoza to… Read More »

Profiles in IT: Mahathy Kuchibhatla—Patient Portal expert

Michigan IT News recently interviewed Health Information Technology and Services staffer Mahathy Kuchibhatla, M.S., about her work building and managing the Patient Portal (MyUofMHealth.org). An undergraduate project that used Artificial Intelligence got her interested in computers that has led to a 10-year career in IT that improves patient engagement. Tell us about your background. I have a master’s… Read More »

Profiles in IT: Mike Marable—Microsoft magician

Mike Marable is the operating system (OS) deployment architect and a senior engineer for the Configuration Manager group at Michigan Medicine, leading Microsoft systems engineering for Health Information Technology & Services (HITS). He has been invited to speak this May at the annual Midwest Management Summit (MMS), an international technical conference where systems management professionals come from all… Read More »

Profiles in IT: Marissa Taylor ― DEI champion

Michigan IT News recently interviewed Marissa Taylor about her work for the Center for Education Outreach (CEO) within the Office of Diversity, Equity, and Inclusion (DEI). Taylor, now a program manager of communication and technology at the CEO, began her career in IT three years ago when she was a graduate student at the U-M School of Information… Read More »

Profiles in IT: A special Veterans Day edition

Military training prepares veterans for a career in IT by requiring technical proficiency, while teaching about teamwork, tenacity, leadership, and more. Veterans’ diverse backgrounds and knowledge demonstrate attention to detail, perseverance, and vibrancy focused on creating brighter futures at the University of Michigan. This Veterans Day, November 11, 2018, we are especially thankful for their service, and are appreciative… Read More »

Profiles in IT: Melissa Thurber—project manager, customer advocate

Melissa Thurber, was recently interviewed about her work on the Software Delivery Team. The Health Information Technology & Services (HITS) project manager began her career in IT working in the digital marketing space. Thurber understands what customers are looking for, making her contributions to healthcare IT all the more impactful. Tell us about your role and responsibilities. I… Read More »