Category Archives: Projects & Services

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Be a part of U-M history: Share your CTools story

ITS Teaching & Learning is partnering with the Bentley Historical Library to preserve the history of CTools by archiving documents and stories about CTools from its creation to retirement. Faculty, staff, and students who worked with CTools are invited to share their CTools stories by filling out the short Qualtrics survey on our website: https://its.umich.edu/academics-research/teaching-learning/ctools-retirement/stories. Your perspective is vital… Read More »

GradeCraft team realizes benefits by migrating to ITS Container Service

It takes many people to ensure software applications run correctly, and the Software Development team at the Center for Academic Innovation knows that all too well. The latest improvement for GradeCraft — an online learning management system for faculty and students — is its migration to the Information and Technology Services (ITS) Container Service. Since its inception, Gradecraft… Read More »

Remote access to Michigan Medicine Outlook changing November 21

Due to an increased threat of phishing attacks targeted at Michigan Medicine, remote access to Outlook email will change on November 21. Michigan Medicine email users will need to connect to the VPN or use Outlook on the Web anytime they are off the Michigan Medicine network. This change only impacts laptop or desktop computers — accessing email on… Read More »

LSA Technology Services streamlines course update process

By | November 12, 2019

As the largest college on campus, LSA has hundreds of changes to courses and degree requirements every year—changes that must be coordinated between LSA departments and the Registrar’s Office. That process just became easier with the recent completion of the Course List Update project (CLU) led by Matt Olex, a senior application architect in LSA Technology Services. M-Pathways… Read More »

Building research IT services and partnerships

By | November 7, 2019

The relationship between research and IT is complex. Erin Dietrich, HITS senior director, and her team team are on a mission to strengthen the relationship between researchers and HITS, improve the customer experience, and raise awareness of IT services. “In developing a strategy and vision for research IT, we have focused on defining the services needed to support… Read More »

Michigan Medicine offers a free password manager for its employees

Michigan Medicine employees and students are required to use passwords to access various applications and business systems in their daily work. Because it can be difficult to keep track of multiple passwords, some people choose a simple password they can remember (e.g., their date of birth, a pet’s name, or another easily discovered piece of personal information), keep… Read More »

Faculty support requested during Duo for students implementation

U-M faculty, instructors, and academic administrators received an ITS Information Assurance email on October 31 informing them the first wave of emails had begun to students who were not using Duo and encouraging those students to turn it on early. Faculty and instructors were asked for their patience and understanding as students became familiar with the tool and… Read More »

Armis2 high-performance computing cluster now available

The Armis2 service is the go-to cluster for sensitive data, and is available to all U-M researchers.  Key features of Armis2  HIPAA-aligned 24 standard nodes using the Intel Haswell-processor, each with 24 cores. More capacity will be added soon Slurm provides the resource manager and scheduler  The scratch storage system will provide high-performance temporary storage for compute jobs.… Read More »

AVoIP deployed to the Ross School of Business

By | October 29, 2019

Ross IT proudly announces the deployment of a number of changes to the classrooms within the Ross building. Partnering with our colleagues from ITS, we enhanced the classroom experience for the Ross community. We were able to implement AV over IP (AVoIP) using existing network switches without the need for provisioning additional hardware. We are the first college… Read More »

HITS deploys first containerized application to a live production Kubernetes cluster

DevOps is a set of practices that automates the processes between software development and operation teams that historically functioned in relative silos. The HITS DevOps team will provide a new service aligning with these practices.  The team recently deployed its first containerized application to a live production Kubernetes (“koo-burr-NET-eez” or “k8”) cluster. At the heart of this service is a… Read More »

Requesting telecomm services just became easier

The ITS Infrastructure team successfully launched the new Service Request System (SRS) on Wednesday October 16, decommissioning the 16-year-old Online Service Center (OSC). The OSC used obsolete technology and had an outdated, non-intuitive web interface. It had also grown unreliable, experiencing routine outages, and had a high risk of permanent failure. The team set out to deliver a… Read More »

ServiceNow upgrade a success!

We’re pleased to announce that the October 12 ServiceNow upgrade to New York was completed and has been carefully tested. Five small post-upgrade issues were found and these have all been addressed.  In addition, an issue was found with originating emails not correctly attaching. We’re tracking this and plan to implement a fix in next week’s regularly scheduled… Read More »

Updated Office 365 sign-in screen

To bring U-M Office 365 services in line with U-M branding, ITS will update the service’s sign-in screen. Beginning Monday, October 28, when you use your @umich.edu email address to sign into Office 365, the password screen will display the new U-M Office 365 branding. Also new to the screen is the standard disclaimer for using U-M computing… Read More »

UM-Dearborn talent is in the cloud!

The University of Michigan-Dearborn is at the cutting edge of talent management — the strategic approach to ensuring that the university has the right people, in the right positions, with the right skills to have high performance. Technology to support talent management ensures employees are engaged with the university through clear job descriptions, aligned with key goals through… Read More »

Reminder: Major ServiceNow upgrade coming October 12

We are pleased to announce that ServiceNow is on track to be upgraded to the New York version on October 12, 2019. Much of the ServiceNow upgrade is expected to run during the early hours of Saturday, October 12, with Production Readiness Testing (PRT) to be completed prior to 10 a.m. While there technically will not be a… Read More »

Google Fusion Tables to shut down in December

By | September 30, 2019

Google launched Fusion Tables almost nine years ago as a research project in Google Labs, later evolving into an experimental product. For a long time, it was one of the few free tools for easily visualizing large datasets, especially on a map. Since then, Google has developed several alternatives, providing deeper experiences in more specialized domains. To continue… Read More »

Google Hangouts Chat is on hold at U-M

By | September 27, 2019

In February, Google announced plans to transition from classic Hangouts to Hangouts Chat. Hangouts Chat is a workstream collaboration tool that allows for team-based discussion, bots, and more. Google provided a timeline of changes and initially stated they would start retiring classic Hangouts in October, 2019. However, there have been delays as Google listened to critical customer feedback… Read More »

Welcome Technology Solutions: New Student Life unit streamlines tech

By | September 27, 2019

Student Life recently launched Technology Solutions—a new unit that aims to streamline day-to-day technology help requests as well as to make consultations for developing new solutions more tailored and user-friendly via Technology Ambassadors. The unit reorganized in January and officially launched its website in early August 2019.

Technology supports Virtual Care at Michigan Medicine

What exactly is “virtual care?” Perhaps you envision someone sitting at home on the couch, clutching a box of tissues in one hand and FaceTime/Skype chatting with their doctor in the other? Or a parent on the phone with the pediatrician’s office, hoping to find out why their child’s fever isn’t responding to over-the-counter medications? Although these are… Read More »