Category Archives: Projects & Services

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Technology for the win: How MARI met the needs of clients and staff in a time of coronavirus

If organizations are learning one thing in this time of coronavirus, it’s that necessity remains the mother of not just invention but also innovation. U-M’s Mary A. Rackham Institute (MARI) has been quick to adopt technological tools amidst coronavirus chaos. MARI, an organization that provides mental health, testing, and language and literacy services to the U-M community as… Read More »

Michigan IT helps faculty to “Keep Teaching @ U-M” during COVID-19 response

In a matter of days, the coronavirus forced everything to change at the University of Michigan. To promote public safety and to “flatten the curve,” the university determined all courses needed to move online for the remainder of the semester, and faculty had two working days to make that happen.  The response from faculty, students, and staff was… Read More »

ITS ready to help with “homework”

As the U-M community adjusts and responds to the COVID-19 pandemic, many people are working from home and connecting online with colleagues, often for the first time. Information and Technology Services is available to answer questions about how to host lectures, access university resources, collaborate with colleagues, and continue to support the university from home. Need a summary… Read More »

Hangouts Meet: Premium features, expanded audio options

At the beginning of March, Google announced they would extend temporary access to some premium Hangouts Meet features until July 1, 2020. These features are now available within the U-M domain: Increased participant limit of 250 participants per video call Livestream a video call (up to 100,000 viewers) Record a video call Important: U-M Google is not HIPAA-compliant. Review the Sensitive Data Guide for types of data permitted… Read More »

U-M enters agreement to become Adobe Creative campus

The university recently entered into an agreement with Adobe that provides all faculty, staff and students on the Ann Arbor, Dearborn and Flint campuses and at Michigan Medicine with access to Adobe Creative Cloud apps. The agreement advances an ITS initiative that is based on a desire to build partnerships that would benefit the entire university community. Previously,… Read More »

2020 presidential debate: Doing our part to support democracy

You have probably heard that the University of Michigan was selected to host the second of three 2020 Presidential Debates. The event will take place on the Ann Arbor campus on October 15, 2020, and will be staged largely on the university’s athletics campus, with Crisler Center as the main stage. In addition to the Crisler Center, other… Read More »

ITS to replace ServiceNow with TeamDynamix as part of service management improvements

In 2013, ITS adopted ServiceNow as part of a multi-phase initiative to provide consistent and effective IT service management (ITSM). Since then, ITS has been steadily raising its level of service excellence by establishing several ITSM processes and customizing ServiceNow to meet service management needs. But there was still room for growth and improvement.  User-centric, laser-focused customer service… Read More »

Introducing Tech Shop

The campus institution that began with a computer truck load sale in 1987 will mark a major milestone this spring. When the Computer Showcase returns home to a brand new Michigan Union store space in April, they will adopt a new name: Tech Shop. When the first brick-and-mortar location opened in 1988, Computer Showcase only offered consulting and… Read More »

University leaders approve investment in core network upgrade

What does it take to connect the #1 public research  university in the U.S. to the rest of the world? The answer is a powerful network, that allows faculty, students, staff, and researchers on the U-M Ann Arbor campus to reach and share enormous amounts of information with their partners around the world. The data network is the… Read More »

Duo at U-M: Crossing the finish line

By | February 18, 2020

79,093 in Ann Arbor.  39,163 in Michigan Medicine.  10,184 in Dearborn.  8,315 in Flint.  That’s how many U-M students, staff, faculty, and sponsored affiliates – more than 133,700 in all – are now using Duo two-factor authentication to help protect the privacy of the institution’s digital information and assets as well as each individual’s personal information.  The most… Read More »

The secret to creating a successful hybrid course? Iterative improvement.

Beginning in 2013, the Taubman Health Sciences Library (THL) has offered a Systematic Reviews: Opportunities for Librarians hybrid course for librarians that includes both online and in-person content delivery. What started as a pilot in Google Sites has since exploded into a highly popular program with a long waiting list that has trained over 270 librarians. A large… Read More »