Category Archives: Projects & Services

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Reminder: Major ServiceNow upgrade coming October 12

We are pleased to announce that ServiceNow is on track to be upgraded to the New York version on October 12, 2019. Much of the ServiceNow upgrade is expected to run during the early hours of Saturday, October 12, with Production Readiness Testing (PRT) to be completed prior to 10 a.m. While there technically will not be a… Read More »

Google Fusion Tables to shut down in December

By | September 30, 2019

Google launched Fusion Tables almost nine years ago as a research project in Google Labs, later evolving into an experimental product. For a long time, it was one of the few free tools for easily visualizing large datasets, especially on a map. Since then, Google has developed several alternatives, providing deeper experiences in more specialized domains. To continue… Read More »

Google Hangouts Chat is on hold at U-M

By | September 27, 2019

In February, Google announced plans to transition from classic Hangouts to Hangouts Chat. Hangouts Chat is a workstream collaboration tool that allows for team-based discussion, bots, and more. Google provided a timeline of changes and initially stated they would start retiring classic Hangouts in October, 2019. However, there have been delays as Google listened to critical customer feedback… Read More »

Welcome Technology Solutions: New Student Life unit streamlines tech

By | September 27, 2019

Student Life recently launched Technology Solutions—a new unit that aims to streamline day-to-day technology help requests as well as to make consultations for developing new solutions more tailored and user-friendly via Technology Ambassadors. The unit reorganized in January and officially launched its website in early August 2019.

Technology supports Virtual Care at Michigan Medicine

What exactly is “virtual care?” Perhaps you envision someone sitting at home on the couch, clutching a box of tissues in one hand and FaceTime/Skype chatting with their doctor in the other? Or a parent on the phone with the pediatrician’s office, hoping to find out why their child’s fever isn’t responding to over-the-counter medications? Although these are… Read More »

Prepare to move away from Windows Server 2008, 2008 R2

Microsoft will end support for Windows Server 2008 and 2008 R2 on January 14, 2020 That means it will no longer provide security updates or support. Don’t let your infrastructure and applications go unprotected. Begin planning now to upgrade as needed. This applies to physical servers that you manage as well as virtual servers.  MiServer users are asked… Read More »

The new academic year sees several IT improvements at Dearborn

Dearborn’s IT staff was busy over the summer with several improvements, some recently completed and others that are underway. The Bloomberg Finance Lab The College of Business’ flagship learning space got a nearly down-to-the-studs renovation over the summer, including tech enhancements. The Bloomberg Finance Lab now features all new computers and monitors, new desks and chairs, four huge… Read More »

MiVideo adds quizzing tool to increase video viewing effectiveness

ITS Teaching and Learning is excited to announce that Interactive Video Quizzing (IVQ) has been added to the MiVideo suite of tools. Now available in Canvas, Blackboard, and Mediaspace sites like www.mivideo.it.umich.edu, IVQ turns video viewing from a passive activity into an active learning experience, engaging viewers with multiple choice, true/false, and other question types. IVQs can be… Read More »

Container service offers free training sessions

By | September 18, 2019

Information and Technology Services is offering free training sessions to university community members for its Container Service – a high availability, secure environment for hosting containerized applications and services. Session attendees will be given workspace within the Container Service’s non-production cluster to do research-stage work, and will learn: how to use a Python application to run in the… Read More »

Reduce your Duo logins with “Remember me”

You can reduce the number of times you have to use Duo two-factor authentication when logging in at U-M Weblogin by checking the Remember me for 7 days box. With this feature, you will not be prompted for a two-factor authentication method at Weblogin over the next seven days, as long as you use the same computer and… Read More »

New Tableau training resources available

Information Quest has received many requests to hold training for Tableau consumers. There is also regular feedback that Tableau designers on campus often have to help their users understand how to interact and use the dashboards they create. We heard your requests. We recently published a series of videos along with corresponding documentation detailing how to use Tableau… Read More »

New optional process for designating extended ethnicity in Wolverine Access

Students, faculty, and staff can now designate their extended ethnicity in Wolverine Access using the new “Extended Ethnicity” tab within the Campus Personal Information section. This information will not be published or displayed publicly, but may be used for statistical reporting, approved research, and for Student Life; Human Resource; or Diversity, Equity and Inclusion programming. Some current students… Read More »

Ability to create classic Google Sites is re-enabled

By | September 5, 2019

In response to strong feedback about certain features and functionality missing in new Google Sites, classic Sites creation has been re-enabled in U‑M Google. This decision was made to minimize impact to fall term coursework requiring those features. Classic Sites creation will be available until closer feature parity exists between classic Sites and new Sites. The main impact… Read More »

Fall campaign encourages students to turn on Duo by 2020

By | September 3, 2019

Beginning this fall, all students on the Ann Arbor, Dearborn, and Flint campuses are being encouraged to turn on Duo two-factor authentication by January 29.  Faculty, staff, student employees, and sponsored affiliates across U-M voluntarily turned on two-factor authentication by this past January with the support of ITS and the overall Michigan IT community. Over 50% of the… Read More »

Knox Center celebrates five years in expanded location

By | September 3, 2019

Although many features of Sites computer labs are responsive to the needs of disabled students, there are some types of accommodations that can best be provided from a customized location. This location is the James Edward Knox Adaptive Technology Computing Site, commonly known as the Knox Center, which completed its move to the second floor of the Shapiro… Read More »

Major ServiceNow upgrade happens October 12

On October 12, ServiceNow will undergo an upgrade to the newest version, New York. This release will add features and enhancements that will impact many users of ServiceNow, including small improvements across the platform. Over the coming weeks ITS will keep users updated about the upgrade and provide information about what parts of the release are compatible with… Read More »

Data mapping helps inform decision-making for Student Life

Sometimes timing is everything! This was the case when Student Life partnered with Information and Technology Services (ITS) on a data mapping proof-of-concept for its “Where is our Data?” initiative.  Back in April, a story in Michigan IT News updated the U-M community about the effort to better understand where our institutional data lives within ITS systems, how… Read More »

LSA Technology Services launches new website

A year ago, LSA formed LSA Technology Services to: Provide faculty, students, and staff easier access to service and support. Enhance existing services and provide new services that meet college needs. Offer more opportunities to improve LSA Technology Services staff skills and support professional advancement and development. As part of that effort, we recently revised and relaunched our… Read More »

Michigan Medicine eases the Windows 10 transition

Before Michigan Medicine began its Windows 10 upgrade, the medical center announced the impending project to staff. HITS didn’t want anyone to be surprised. Once word spread, HITS educated employees about the process. The IT staff scheduled meetings with departments, indicated how many devices would be affected, went over schedules and explained what to expect.  “As we do more rollouts, the process has gotten… Read More »