Category Archives: Projects & Services

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Container Service debuts at the U

The new ITS Container Service – a foundational technology for modernizing ITS teaching and learning, web hosting, and other services – has officially arrived. This offering provides the university with a high availability, secure environment for hosting containerized applications and services.  Containerization is a virtualization method offering several benefits over bare metal and virtual machines. As environments are… Read More »

ITS completes launch of new Microsoft 365 platform

Despite some last-minute challenges and unexpected bumps in the road, ITS Collaboration Services has successfully launched the new Microsoft 365 platform, completing a process that began over six months ago. U-M’s re-negotiated licensing agreement with Microsoft will provide an expanded set of tools and services to faculty, staff, and students, including both online and desktop versions of the… Read More »

Better protection for U-M networks

ITS began implementing components of a greatly enhanced network security threat detection and mitigation system in late June. This approach combines cutting edge technologies, open source tools, and U-M’s MITN threat intelligence framework to provide a security solution that scales across U-M networks. It will allow ITS to:  Detect and mitigate network threats across more U-M networks.  Extend… Read More »

Flint move to Google coming to a close

By | July 8, 2019

At the beginning of this year, UM-Flint ITS began the process of migrating the campus to Google G Suite for Education from Microsoft Exchange/Outlook email and calendar services. Currently, all students and a majority of faculty and staff have been successfully migrated to Google. Remaining departments will continue to migrate up to the end of July. ITS moved… Read More »

Michigan Medicine replaces medication dispensing cabinets with new technology

Michigan Medicine is upgrading its automated medication dispensing cabinets across the health system and ambulatory care sites. BD Pyxis, will replace Omnicell, a tool used for nearly 20 years. Med Inn, Taubman, Cancer Center, and UH South began using BD Pyxis dispensing cabinets this month. Additional sites will go-live on a rolling basis this summer and fall. “Once… Read More »

ITS will not offer Slack as a centralized service

Due to the anticipated availability of Google Hangouts Chat and Microsoft Teams later this summer, ITS will not offer Slack or Slack Enterprise Grid as a centralized campus service. As a reminder to current Slack users: Slack may not be used with sensitive university data, including data protected by FERPA. Slack accounts are considered to be personal accounts… Read More »

Database Services joins Information Quest

Recently, Information and Technology Services announced its vision for a data-informed decision making ecosystem at U-M, which aspires for “U-M to be an empowered community of data consumers who have on-demand, role-based access to enterprise data.” To align its resources and expertise to ensure ITS is successful in this effort, Database Administration Services (DBA) moved from the Infrastructure… Read More »

MACC network power validation aims to improve reliability

The Network and Data Center (DC) teams recently partnered to perform a power validation for the network devices at the Michigan Academic Computing Center (MACC). The focus of the effort was to conduct a field audit to evaluate the current state of the network device power, identify areas of improvement, and make recommendations for future changes. This validation… Read More »

Flint ITS plans for new interactive tech in building expansion

By | June 4, 2019

Flint Information Technology Services, in coordination with an AV consultant from the project architectural firm Harley Ellis Devereaux, is pleased to announce plans to incorporate new, interactive technologies into the new wing of the Murchie Science Building. The additions will enable active learning in classrooms and support group collaboration in work breakout areas. Previous classroom technology models on… Read More »

New fee structure for Microsoft Premier Support Licensing Partnership

By | May 30, 2019

Information & Technology Services has been working to update and simplify the fee structure for its Microsoft Premier Support Licensing Partnership with U-M campus units. Analysis of past billings show that ITS uses, on average, 75% of the current contract services. To simplify billing and account for the virtualization of many Windows servers, the new process for calculating… Read More »

Unizin institutions join pilot of learning analytics tools developed by U-M

The University of Michigan, Indiana University, and the University of Iowa have announced an initiative to coordinate on a joint pilot of the My Learning Analytics (MyLA) tools that have been developed at U-M and leverage the new Unizin Data Platform. MyLA is a set of visualizations designed to promote metacognition, facilitate self-regulated learning, and provide students deeper… Read More »

Document Imaging system upgrade scheduled for June 21

The ITS Document Imaging System (also known as Perceptive Content, WebNow, ImageNow, or ROI) will be unavailable during an upgrade from Friday, June 21, at 6 p.m. through Monday, June 24, at 6 a.m. The upgrade will eliminate most browser and Java incompatibility issues, including those with Mac operating systems. During the upgrade window, you will not be… Read More »

Major ServiceNow upgrade happens June 15

On June 15, Information and Technology Services will upgrade ServiceNow to the latest version, Madrid. With the exception of improved accessibility, this upgrade will not result in significant visible changes for ServiceNow users. There will, however, be behind-the-scenes improvements and fixes. The ServiceNow team will post announcements, a schedule, status reports, a list of ServiceNow changes, links to… Read More »

Microsoft 365 coming June 28: Here’s what you need to know

Read the FAQ and review the User Impacts and Data Migration page for a complete list of tools and applications affected by this change, as well as details on user impacts, migration paths, and actions needed. As previously announced, under Microsoft’s new licensing model, U-M will have access to Microsoft 365, including the Office 365 suite and potentially… Read More »