Before Michigan Medicine began its Windows 10 upgrade, the medical center announced the impending project to staff. HITS didn’t want anyone to be surprised.
Once word spread, HITS educated employees about the process. The IT staff scheduled meetings with departments, indicated how many devices would be affected, went over schedules and explained what to expect.
“As we do more rollouts, the process has gotten better,” says John McPhall, HITS senior director. “Now we might get one person on a floor calling with questions.”