Megan Lowry, HITS Communications

Megan is an IT marketing specialist senior with HITS. You can reach her at megbrady@umich.edu.

Author Archives: Megan Lowry, HITS Communications

Microsoft Teams now available for Michigan Medicine

By | January 27, 2022
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Microsoft Teams logo

Health Information Technology & Services (HITS) recently launched Microsoft Teams across Michigan Medicine, for use by faculty, staff, and learners. This secure digital workspace brings together conversation and content into one platform, enabling more efficient productivity, cloud-based convenience, and collaboration across Michigan Medicine. The Teams launch is a major milestone of Michigan Medicine’s broader Microsoft 365 effort.    Teams is a powerhouse app, seamlessly combining chat,… Read More »

Amid restricted visitor policies, Zoom and FaceTime are a lifeline

By | July 14, 2020
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It goes without saying that COVID-19 changed many things at Michigan Medicine. One major change has been the restricted hospital visitor policy, significantly limiting the number of people and time visitors can spend with a patient. For clinicians, this has upended patient-family communications, typically conducted face-to-face.  “Not being able to share information with families in-person has been a… Read More »

‘How can we help?’ HITS steps up services and support during the pandemic

By | June 4, 2020
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Fast. Efficient. Innovative. Responsive. All describe how Health Information Technology & Services (HITS) worked behind the scenes to make the immediate and necessary adjustments to accommodate the COVID-19 outbreak. HITS instantly sprang into action to answer the call – literally. The Service Desk received nearly 16,600 calls and 4,000 chat requests between March 15-31, doubling their typical volume. Staff worked… Read More »

All in a day’s work: HITS’ COVID-19 response

By | April 1, 2020
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Online medical assistance vector illustration. Man using smartphone app for consulting doctor. Male patient chatting with practitioner on internet

COVID-19 turned all of our personal and professional lives upside down. For Michigan Medicine, the HITS team has proved they are up to the challenge, coming together to solve problems, support customers, launch ingenious solutions, and take care of one another.  Innovative service In the first two weeks of remote work, the Service Desk fielded over 4,000 telework… Read More »