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Megan Lowry, HITS Communications

Megan is an IT marketing specialist senior with HITS. You can reach her at megbrady@umich.edu.

Amid restricted visitor policies, Zoom and FaceTime are a lifeline

It goes without saying that COVID-19 changed many things at Michigan Medicine. One major change has been the restricted hospital visitor policy, significantly limiting the number of people and time visitors can spend with a patient. For clinicians, this has upended patient-family communications, typically conducted face-to-face.  “Not being able to share information with families in-person has been a… Read More »

‘How can we help?’ HITS steps up services and support during the pandemic

Fast. Efficient. Innovative. Responsive. All describe how Health Information Technology & Services (HITS) worked behind the scenes to make the immediate and necessary adjustments to accommodate the COVID-19 outbreak. HITS instantly sprang into action to answer the call – literally. The Service Desk received nearly 16,600 calls and 4,000 chat requests between March 15-31, doubling their typical volume. Staff worked… Read More »

All in a day’s work: HITS’ COVID-19 response

COVID-19 turned all of our personal and professional lives upside down. For Michigan Medicine, the HITS team has proved they are up to the challenge, coming together to solve problems, support customers, launch ingenious solutions, and take care of one another.  Innovative service In the first two weeks of remote work, the Service Desk fielded over 4,000 telework… Read More »