Turning chaos into quality: HITS makes improvements during pandemic

By | October 14, 2020
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COVID-19 created many challenges for health care organizations like Michigan Medicine as faculty and staff had to balance providing world-class patient care with keeping their colleagues and themselves safe. This transition impacted every department, most notably Health Information Technology & Services (HITS). 

“Shifting to a remote work environment is not as simple as taking your computer to a new location and turning it on,” said Michael Warden, senior director of HITS Business IT. “While our hope is always to make things seamless for our customers, there is a lot of work that needs to be done on the back-end to ensure we can handle thousands of remote workers.”

Read how the HITS team quickly got to work on implementing enhancements to reduce wait time and improve the customer experience