Bryan Durivage, HITS Communications

Bryan Durivage, HITS Communications

Bryan is an IT marketing specialist with HITS. You can reach him at bdurivag@umich.edu.

Success with ServiceNow: HITS manages spike in incidents during pandemic

Facing a surge in requests for help, HITS used new tools, streamlined processes, and called on volunteers to keep Michigan Medicine working. Because of the shift to remote work due to COVID-19, HITS experienced a significant surge in requests for help. Help Me Now locations were closed to ensure worker safety, phone wait times increased substantially, and there… Read More »

HITS adds customer service enhancements

Based on customer feedback, Health Information Technology & Services (HITS) recently introduced a number of service enhancements designed to make getting help faster and more convenient — including live chat support, improvements to its service portal, and a new way to schedule appointments at its three Help Me Now drop-in help locations. Live chat support: Customers can now… Read More »