HITS adds customer service enhancements

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Getting IT Support Is Now Easier Than Ever. help.medicine.umch.edu. Online Chat. Help Me Now. New Service Portal.
(HITS)

Based on customer feedback, Health Information Technology & Services (HITS) recently introduced a number of service enhancements designed to make getting help faster and more convenient — including live chat support, improvements to its service portal, and a new way to schedule appointments at its three Help Me Now drop-in help locations.

  • Live chat support: Customers can now chat with a service desk associate about their technical issues by visiting the HITS Customer Service Portal. Live chat support is available Monday through Friday from 8 a.m.– 4 p.m.
  • HITS Customer Service Portal: HITS used feedback from customers to upgrade its Customer Service Portal. The changes make service catalog items easier to find, navigation more intuitive, and searching more effective.
  • ‘Help Me Now’: For those who prefer face-to-face help, HITS has introduced the ability for customers to check-in online or schedule appointments at any of its three Help Me Now locations.

For more information on these new features or to see upcoming improvements, check out HITS News.