Author Archives: Lindsay Hendricks, ITS Communications
Information and Technology Services continues to partner with units to discontinue all use of the two-decade old Cosign Authentication service by the end of June 2023.
Information and Technology Services along with many units are working to discontinue use and retire the two-decade old Cosign Authentication service. As part of the U-M Annual Internal Control Certification process for this fiscal year, units are required to attest to discontinuing or planning to discontinue use of Cosign in unit-owned applications by June 2023.
Interested in learning about digital literacy, facilitating effective online discussions, or strengthening interpersonal communications skills in the virtual space? Sign up for an account with the Online Learning Consortium (OLC).
Since receiving the full shipment of hardware last month, the WiFi Upgrade project upgraded about 25% of the approximately 16,000 Access Points (APs) in scope for the project.
Wireless upgrades began this week on the Ann Arbor campus! The new WiFi 6E Access Point (AP) hardware recently arrived, and contractors began installing them in scheduled buildings on November 8.
Watch a recording of the Network Town Hall held on Thursday, October 21 to learn about the WiFi and Core Network upgrade projects.
Join ITS for a Network Town Hall on October 21, 9:00-10:15 a.m., to learn about the WiFi Upgrade and Core Network projects.
The WiFi Upgrade Project, which will update the WiFi in more than 225 locations on the Ann Arbor and Dearborn campuses, is experiencing significant delays in receiving hardware due to the global chip shortage.
Starting this summer, U-M Information and Technology Services will upgrade the campus WiFi so that our network continues to meet our campus community’s growing demand for fast and secure connections to support hybrid interactions for learning, teaching, research, and work.
Last spring, while the entire world was coming to terms with uncertain “new normals,” growing health concerns, and video conversations interrupted by home life, a project team in Information and Technology Services stayed stubbornly on track and under budget for its May 12, 2020, release date.
On December 7, the ITS Service Center moved to a new chat tool to improve the quality of support their agents can provide to the community. Moving to the same platform for both voice and chat will give the Service Center the flexibility to innovate in the future, save agents time, and streamline management activities.
The Division of Public Safety and Security (DPSS) and Information and Technology Services (ITS) have partnered to improve the UM Emergency Alerts system for all University of Michigan campuses. On October 19, the university introduced a new enrollment page, alerts.umich.edu, where students, faculty, and staff can go to verify or update their preferred mobile number to receive UM Emergency… Read More »
Previously targeted to retire at the end of the year, the campus contract for ServiceNow, an IT service management tool, will end early on September 30 to avoid significant licensing costs.
When you visit the ITS website after May 12, you’ll notice improvements designed to more quickly serve up the information and resources needed by the university community.
As the U-M community adjusts to the COVID-19 pandemic, many people are working from home and connecting online with colleagues, often for the first time. Information and Technology Services (ITS) responded with urgency to help students, faculty, and staff host lectures, access university resources, collaborate with colleagues, and continue to support the university from home. Strong networks In… Read More »
The Unit IT Steering Committee recently adopted a new charter and began meeting under a new name—the Strategic Technology Advisory Committee (STAC). The revised charter incorporates the group’s experience and growth, as well as how the larger U-M technology environment has evolved over time.
Oracle now requires a paid subscription to Java Standard Edition (SE) to receive all updates and security patches.
Beginning this month, faculty and staff with MiWorkspace Windows 10 computers may choose when to upgrade to newer versions of the operating system. Microsoft now requires major OS updates for Windows 10 every 12–18 months to receive security patches and bug fixes. The updates will be required for computers running Windows 10 versions that soon will be unsupported… Read More »
“How do I get access to —?” is likely not an unfamiliar question. The ability to answer often relies on knowing a sometimes complex network of requests and approval processes, which can span academic and administrative offices. Three campus units partnered with ITS to take an important step towards improving how access is managed in their unit. The… Read More »
WebNow, also known as Perceptive Content, will not work with some newer operating system versions and with certain browsers. WebNow is the university’s document imaging system, which can be used to upload and store documents as electronic files in a secure online environment. These system limitations will be eliminated after the system is upgraded this summer. More information… Read More »