Author Archives: Lindsay Hendricks, ITS Communications
On December 7, the ITS Service Center moved to a new chat tool to improve the quality of support their agents can provide to the community. Moving to the same platform for both voice and chat will give the Service Center the flexibility to innovate in the future, save agents time, and streamline management activities.
The Division of Public Safety and Security (DPSS) and Information and Technology Services (ITS) have partnered to improve the UM Emergency Alerts system for all University of Michigan campuses. On October 19, the university introduced a new enrollment page, alerts.umich.edu, where students, faculty, and staff can go to verify or update their preferred mobile number to receive UM Emergency… Read More »
As the U-M community adjusts to the COVID-19 pandemic, many people are working from home and connecting online with colleagues, often for the first time. Information and Technology Services (ITS) responded with urgency to help students, faculty, and staff host lectures, access university resources, collaborate with colleagues, and continue to support the university from home. Strong networks In… Read More »
Beginning this month, faculty and staff with MiWorkspace Windows 10 computers may choose when to upgrade to newer versions of the operating system. Microsoft now requires major OS updates for Windows 10 every 12–18 months to receive security patches and bug fixes. The updates will be required for computers running Windows 10 versions that soon will be unsupported… Read More »
“How do I get access to —?” is likely not an unfamiliar question. The ability to answer often relies on knowing a sometimes complex network of requests and approval processes, which can span academic and administrative offices. Three campus units partnered with ITS to take an important step towards improving how access is managed in their unit. The… Read More »
WebNow, also known as Perceptive Content, will not work with some newer operating system versions and with certain browsers. WebNow is the university’s document imaging system, which can be used to upload and store documents as electronic files in a secure online environment. These system limitations will be eliminated after the system is upgraded this summer. More information… Read More »
The Role and Access Management Project selected and began to create a tool to improve how access is granted and revoked at U-M. The tool is designed to accelerate start-up time for new employees, improve data security, replace some manual processes, increase the ability to track and report on access, and simply make it easier for authorized individuals to access the right U-M resources when they need them.
The Enterprise Identity and Access Management (EIAM) program began 18 months ago to improve how people obtain and use accounts to access U-M services. The program came to an official close this summer. The program’s ambitious scope included the entire U-M community—Ann Arbor, Dearborn, Flint, and Michigan Medicine. The team sought to reduce today’s pain points and to plan for improvements into the future.