Lindsay Hendricks, ITS Communications

Lindsay Hendricks, ITS Communications

Contact Lindsay at lcsteele@umich.edu.

A year of Service Excellence: TeamDynamix helps improve customer service

Last spring, while the entire world was coming to terms with uncertain “new normals,” growing health concerns, and video conversations interrupted by home life, a project team in Information and Technology Services stayed stubbornly on track and under budget for its May 12, 2020, release date.

ITS Service Center enhances customer service with Amazon Connect Chat

On December 7, the ITS Service Center moved to a new chat tool to improve the quality of support their agents can provide to the community. Moving to the same platform for both voice and chat will give the Service Center the flexibility to innovate in the future, save agents time, and streamline management activities.

Improvements to the UM Emergency Alerts system

The Division of Public Safety and Security (DPSS) and Information and Technology Services (ITS) have partnered to improve the UM Emergency Alerts system for all University of Michigan campuses.  On October 19, the university introduced a new enrollment page, alerts.umich.edu, where students, faculty, and staff can go to verify or update their preferred mobile number to receive UM Emergency… Read More »

ITS ready to help with “homework”

As the U-M community adjusts to the COVID-19 pandemic, many people are working from home and connecting online with colleagues, often for the first time. Information and Technology Services (ITS) responded with urgency to help students, faculty, and staff host lectures, access university resources, collaborate with colleagues, and continue to support the university from home. Strong networks In… Read More »

New Windows 10 updates available for MiWorkspace 

Beginning this month, faculty and staff with MiWorkspace Windows 10 computers may choose when to upgrade to newer versions of the operating system. Microsoft now requires major OS updates for Windows 10 every 12–18 months to receive security patches and bug fixes. The updates will be required for computers running Windows 10 versions that soon will be unsupported… Read More »

Three units use new automated access tool

“How do I get access to —?” is likely not an unfamiliar question. The ability to answer often relies on knowing a sometimes complex network of requests and approval processes, which can span academic and administrative offices. Three campus units partnered with ITS to take an important step towards improving how access is managed in their unit. The… Read More »

WebNow and Perceptive Content system compatibility update

WebNow, also known as Perceptive Content, will not work with some newer operating system versions and with certain browsers. WebNow is the university’s document imaging system, which can be used to upload and store documents as electronic files in a secure online environment. These system limitations will be eliminated after the system is upgraded this summer. More information… Read More »

Role & access management: A smarter way to grant access

The Role and Access Management Project selected and began to create a tool to improve how access is granted and revoked at U-M. The tool is designed to accelerate start-up time for new employees, improve data security, replace some manual processes, increase the ability to track and report on access, and simply make it easier for authorized individuals to access the right U-M resources when they need them.

EIAM Program improves experience for tens of thousands

The Enterprise Identity and Access Management (EIAM) program began 18 months ago to improve how people obtain and use accounts to access U-M services. The program came to an official close this summer. The program’s ambitious scope included the entire U-M community—Ann Arbor, Dearborn, Flint, and Michigan Medicine. The team sought to reduce today’s pain points and to plan for improvements into the future.

If you forget your UMICH password, remember your phone!

A new option for securely and conveniently resetting a forgotten UMICH (Level-1) password is now available. In the past, if you forgot your UMICH password, you had to request a password reset code be sent to a non-UMICH email account. Now you may send the password reset code to your phone as a text message. (Standard text message… Read More »

Sites changes coming this fall

Campus Computing Sites and Virtual Sites perform routine updates each summer to prepare for the fall semester. Along with the usual changes, Sites computers will be upgraded to Windows 10 and the Campus Computing Sites website will be updated. But this year, Sites has some special improvements and added features that go beyond the ordinary. Some are already… Read More »

MiWorkspace partners with HITS to meet increased network security standards

The MiWorkspace team at Information and Technology Services (ITS) worked with Health Information Technology & Services (HITS) to configure MiWorkspace computers to connect to the Michigan Medicine wired network. Michigan Medicine is increasing security for their wired networks by requiring trusted university devices contain a specific security protocol. MiWorkspace computers in the following units are now configured to… Read More »

Windows 10 now default for new MiWorkspace computers

After a successful soft launch of supporting Windows 10, the newest operating system is now the default for new and rebuilt MiWorkspace Windows computers. Windows 10 has improved performance, a new user interface, and enhanced security. During the soft launch phase between January and May, Neighborhood IT installed Windows 10 on 364 machines, about 20 percent more than… Read More »