Chapter 2 of the ITS LinkedIn Newsletter, Interns Telling Stories, by Adria Shines, Yu-Jin Choi and Josephine Anderson in collaboration with Kat Hanchon, Daki Ravinder and Achaia Murphy went live at noon today. The new chapter features an interview about the the Advanced Research Computing (ARC) team with Director Brock Palen and a piece on U-M’s WiFi networks.… Read More »
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On December 7, the ITS Service Center moved to a new chat tool to improve the quality of support their agents can provide to the community. Moving to the same platform for both voice and chat will give the Service Center the flexibility to innovate in the future, save agents time, and streamline management activities.