Category Archives: Projects & Services

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ITS to replace ServiceNow with TeamDynamix as part of service management improvements

By | February 27, 2020
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In 2013, ITS adopted ServiceNow as part of a multi-phase initiative to provide consistent and effective IT service management (ITSM). Since then, ITS has been steadily raising its level of service excellence by establishing several ITSM processes and customizing ServiceNow to meet service management needs. But there was still room for growth and improvement.  User-centric, laser-focused customer service… Read More »

Introducing Tech Shop

By | February 26, 2020
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Tech Shop construction photo. Sign: Future site of Tech Shop.

The campus institution that began with a computer truck load sale in 1987 will mark a major milestone this spring. When the Computer Showcase returns home to a brand new Michigan Union store space in April, they will adopt a new name: Tech Shop. When the first brick-and-mortar location opened in 1988, Computer Showcase only offered consulting and… Read More »

University leaders approve investment in core network upgrade

By | February 20, 2020
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stylized image of a network, web of white points of light on a dark blue BG

What does it take to connect the #1 public research  university in the U.S. to the rest of the world? The answer is a powerful network, that allows faculty, students, staff, and researchers on the U-M Ann Arbor campus to reach and share enormous amounts of information with their partners around the world. The data network is the… Read More »

Duo at U-M: Crossing the finish line

By | February 18, 2020
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Sol Bermann and Ravi Pendse standing behind table holding laptop boxes. They stand behind a table covered in balloons, treats, and SWAG.

79,093 in Ann Arbor.  39,163 in Michigan Medicine.  10,184 in Dearborn.  8,315 in Flint.  That’s how many U-M students, staff, faculty, and sponsored affiliates – more than 133,700 in all – are now using Duo two-factor authentication to help protect the privacy of the institution’s digital information and assets as well as each individual’s personal information.  The most… Read More »

The secret to creating a successful hybrid course? Iterative improvement.

By | February 13, 2020
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laptop with screen shot of systemic review course page

Beginning in 2013, the Taubman Health Sciences Library (THL) has offered a Systematic Reviews: Opportunities for Librarians hybrid course for librarians that includes both online and in-person content delivery. What started as a pilot in Google Sites has since exploded into a highly popular program with a long waiting list that has trained over 270 librarians. A large… Read More »

U-M receives grant to develop secure, high-capacity research network

By | January 28, 2020
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lock over a circuit board

Several University of Michigan units have received a $1 million grant from the National Science Foundation’s Office of Advanced Cyberinfrastructure for a project that will enhance the university’s network security and assist the needs of its research community. NetBASILISK — short for Network Border At Scale Integrating and Leveraging Individual Security Components — is a collaborative effort that… Read More »

WINS services will be decommissioned on Feb. 8, 2020

By | January 24, 2020
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WINS network admin interface

On February 8, ITS Identity and Access Management (IAM) will disable the ITS Windows Internet Name Service (WINS). If you have Samba file servers that are more than about 10 years old, you may want to verify your configurations. WINS is a now-deprecated predecessor to Domain Name Service (DNS) and was necessary for Windows NT, Windows 98, and… Read More »

Use My Learning Analytics to give students insights on their course data

By | January 22, 2020
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MyLA resources accessed sample graph

My Learning Analytics, or MyLA, is available for U-M faculty and instructional staff to use in their Canvas courses for winter 2020. MyLA provides a set of visualizations that can be embedded in courses in the Canvas learning-management system to give students insights into how they budget their time, set goals, and monitor their performance.   MyLA was designed… Read More »

LSA Technology Services Liaison Pilot flying high

By | January 16, 2020
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This past September, LSA Technology Services launched a Liaison Pilot with roughly 50 units and 20 liaisons. The pilot was designed in collaboration with college leadership to implement changes related to how LSA Technology Services engages with units and leverages technology to positively impact their goals and needs. The pilot will continue through the academic year. What do… Read More »

HITS adds customer service enhancements

By | January 15, 2020
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Getting IT Support Is Now Easier Than Ever. help.medicine.umch.edu. Online Chat. Help Me Now. New Service Portal.

Based on customer feedback, Health Information Technology & Services (HITS) recently introduced a number of service enhancements designed to make getting help faster and more convenient — including live chat support, improvements to its service portal, and a new way to schedule appointments at its three Help Me Now drop-in help locations. Live chat support: Customers can now… Read More »

iClicker Cloud now available for LSA faculty and students

By | January 14, 2020
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hand holding phone, iClicker in BG

Back in March, we reported about the iClicker Reef (AKA iClicker Cloud) pilot in LSA. Students in the pilot classes could access Reef through an app on their own mobile device instead of a dedicated iClicker remote to answer an instructor’s prompted questions. In addition to handling multiple choice questions, Reef allows students to write short responses and… Read More »