HITS launching the Academic IT Core on March 1
The Academic IT Core will house a specialized set of IT and data services that are easily accessible, available on demand, and for a recharge rate.
Category Archives: Projects & Services
Classic Wolverine Access will retire on March 14
The transition to the new Wolverine Access gateway has been successful. New Wolverine Access has had more than 4.3 million visits since it launched on September 27, 2020. It provides individuals a personalized experience with quick and secure access to the many U-M tools and systems used for school, work, and other university activities. ITS is now moving… Read More »
Email forwarding addresses updated in MCommunity
A behind-the-scenes update is being made over several weeks during March to the U-M Google mail forwarding address.
ITS Significant Incidents to become Major Incidents
Updating the incident process will increase effectiveness and enhance the overall experience.
Continual improvement of anti-phishing filters: Area 1
To continue to improve IT security at U-M, the university is adding Area 1 Security to its mix of anti-phishing defenses.
U-M to retire Philo Internet TV
Low usage, limited options, ongoing costs, and readily available streaming services informed the decision to discontinue the service.
New resource to share and preserve qualitative research data
QDR is available via the U-M Library’s licensed institutional membership.
Further updates being made to ResponsiBLUE
App to provide quarantine and isolation information, usability improvements.
Piazza Q&A available to all U-M faculty
Information and Technology Services has worked with Piazza to secure a universitywide license for Piazza Q&A, an online forum used by many faculty to manage class discussions and Q&A. Many faculty have used Piazza over the past several years to address teaching and learning challenges specific to their courses and extend student discussion beyond the classroom. The new licensing arrangement means that Piazza will continue to… Read More »
ITS Service Center enhances customer service with Amazon Connect Chat
On December 7, the ITS Service Center moved to a new chat tool to improve the quality of support their agents can provide to the community. Moving to the same platform for both voice and chat will give the Service Center the flexibility to innovate in the future, save agents time, and streamline management activities.
Host drop-in meetings virtually over Zoom with Remote Office Hours Queue
ITS recently updated the Remote Office Hours Queue (ROHQ) application to support U-M Zoom meetings. The ROHQ software allows users to create meeting queues that virtually simulate waiting in line to meet with someone. ROHQ can be used for in-person queueing, virtual queueing with a unique videoconferencing meeting for each attendee, and even hybrid (both in person and… Read More »
Software Services wants your feedback on potential new titles
Attend this month’s meeting and respond to the surveys to help inform ITS about campus software needs.
DNA sequencing productivity increases with ARC-TS services
On the cutting-edge of research at U-M is the Advanced Genomics Core’s Illumina NovaSeq 6000 sequencing platform. The AGC is one of the first academic core facilities to optimize this exciting and powerful instrument, that is about the size of a large laser printer. The Advanced Genomics Core (AGC), part of the Biomedical Research Core Facilities within the Medical… Read More »
MiChart system upgrade coming April 18
The next MiChart upgrade is planned for Sunday, April 18. This will be the first planned upgrade for 2021 with a goal to reduce downtime duration and impact to the organization. The upgrade will include updates, system maintenance, and new features to the MiChart application.
XR Initiative funds 13 new extended reality projects
Projects will be funded through the XR Innovation Fund and include experiences focused on architectural design, language instruction, supporting medical and nursing training, and diversity, equity and accessibility issues in the XR space.
Alumni Association builds new volunteer initiative on Salesforce platform
The project began with a vision to create a scalable digital infrastructure where all U-M schools, colleges, and units can post volunteer opportunities for alumni, friends, and fans to explore.
Microsoft Teams available for videoconferencing and collaboration
In addition to videoconferencing, Microsoft Teams is another collaboration tool option offered by ITS that helps people stay connected and organized.
Michigan Medicine completes transition to VoIP phone service
Michigan Medicine powered off the last of its legacy Nortel PBXs in the hospital on January 11. Now, all its phone service has been migrated to VoIP.
U-M Zoom approved for PHI
Great news: Zoom for Health at U-M no longer exists! Thanks to the collaborative efforts of U-M and Zoom, U-M Zoom was approved for PHI (HIPAA data). As a result, Zoom for Health users’ accounts were migrated into regular U-M Zoom at the very start of 2021, making all university Zoom users members of the same Zoom service.… Read More »
Protect your U-M VPN connection with Duo
When working from home or elsewhere, you can use Duo two-factor protection for additional security with the U-M Virtual Private Network (VPN). It provides added security not just for you, but for U-M networks, too.