With devices listening everywhere you go, privacy concerns are endemic to advancing technology. For example, a virtual assistant that can learn to adapt to a user’s mood creates more useful, human-like interactions. But what if the audio powering these insights stores the user’s gender and demographic information on company servers – leaving the user open to identification by… Read More »
A team of researchers including Kevin Fu and Daniel Genkin, U-M professors of electrical engineering and computer science, have found a way to take over Google Home, Amazon’s Alexa, or Apple’s Siri devices from hundreds of feet away by shining laser pointers, and even flashlights, at the devices’ microphones. “We’ve shown that hijacking voice assistants only requires line-of-sight… Read More »
A security-token necklace, ear buds, or eyeglasses developed at U-M could eliminate vulnerabilities in voice authentication—the practice of logging in to a device or service with your voice alone. “Increasingly, voice is being used as a security feature but it actually has huge holes in it,” said Kang Shin, professor of electrical engineering and computer science at U-M.… Read More »
In March 2017, the Ann Arbor Information and Technology Services (ITS) Infrastructure team successfully completed a project that involved de-clustering the UM-Flint IP voice environment from Ann Arbor’s. This completed the IP voice de-clustering across all three campuses that began with UM-Dearborn in 2016. By separating the three campuses into smaller, more agile independent systems, Ann Arbor ITS… Read More »
Recently, the ITS Infrastructure team reviewed and revised the Voice Services SLE and Contact Center SLE on the ITS Key Service Document Repository website. Management of these documents is handled as part of the Business Planning Team’s responsibilities.