A security-token necklace, ear buds, or eyeglasses developed at U-M could eliminate vulnerabilities in voice authentication—the practice of logging in to a device or service with your voice alone. “Increasingly, voice is being used as a security feature but it actually has huge holes in it,” said Kang Shin, professor of electrical engineering and computer science at U-M.… Read More »
In March 2017, the Ann Arbor Information and Technology Services (ITS) Infrastructure team successfully completed a project that involved de-clustering the UM-Flint IP voice environment from Ann Arbor’s. This completed the IP voice de-clustering across all three campuses that began with UM-Dearborn in 2016. By separating the three campuses into smaller, more agile independent systems, Ann Arbor ITS… Read More »
Recently, the ITS Infrastructure team reviewed and revised the Voice Services SLE and Contact Center SLE on the ITS Key Service Document Repository website. Management of these documents is handled as part of the Business Planning Team’s responsibilities.