You have probably heard that the University of Michigan was selected to host the second of three 2020 Presidential Debates. The event will take place on the Ann Arbor campus on October 15, 2020, and will be staged largely on the university’s athletics campus, with Crisler Center as the main stage. In addition to the Crisler Center, other… Read More »
In 2013, ITS adopted ServiceNow as part of a multi-phase initiative to provide consistent and effective IT service management (ITSM). Since then, ITS has been steadily raising its level of service excellence by establishing several ITSM processes and customizing ServiceNow to meet service management needs. But there was still room for growth and improvement. User-centric, laser-focused customer service… Read More »
The campus institution that began with a computer truck load sale in 1987 will mark a major milestone this spring. When the Computer Showcase returns home to a brand new Michigan Union store space in April, they will adopt a new name: Tech Shop. When the first brick-and-mortar location opened in 1988, Computer Showcase only offered consulting and… Read More »
What does it take to connect the #1 public research university in the U.S. to the rest of the world? The answer is a powerful network, that allows faculty, students, staff, and researchers on the U-M Ann Arbor campus to reach and share enormous amounts of information with their partners around the world. The data network is the… Read More »
To better meet the needs of Michigan Medicine customers, Health Information Technology and Services (HITS) has been working hard to replace devices, upgrade technology, and improve services. Here’s a wrap-up.
79,093 in Ann Arbor. 39,163 in Michigan Medicine. 10,184 in Dearborn. 8,315 in Flint. That’s how many U-M students, staff, faculty, and sponsored affiliates – more than 133,700 in all – are now using Duo two-factor authentication to help protect the privacy of the institution’s digital information and assets as well as each individual’s personal information. The most… Read More »
ITS has worked over the past few months to improve the universitywide API Directory by expanding access to U-M students.
Beginning in 2013, the Taubman Health Sciences Library (THL) has offered a Systematic Reviews: Opportunities for Librarians hybrid course for librarians that includes both online and in-person content delivery. What started as a pilot in Google Sites has since exploded into a highly popular program with a long waiting list that has trained over 270 librarians. A large… Read More »
BlueJeans will add closed captioning in February. Meeting participants will be able to switch on “automated” Closed Captions with a check box in Settings.
The Michigan Insights oN Demand initiative (previously called “Where is our Data?”) now includes multiple projects under three work streams.
LSA Technology Services contributed over the last several years to planning, designing, and optimizing the operations for the new LSA Addition.
Several University of Michigan units have received a $1 million grant from the National Science Foundation’s Office of Advanced Cyberinfrastructure for a project that will enhance the university’s network security and assist the needs of its research community. NetBASILISK — short for Network Border At Scale Integrating and Leveraging Individual Security Components — is a collaborative effort that… Read More »
On February 8, ITS Identity and Access Management (IAM) will disable the ITS Windows Internet Name Service (WINS). If you have Samba file servers that are more than about 10 years old, you may want to verify your configurations. WINS is a now-deprecated predecessor to Domain Name Service (DNS) and was necessary for Windows NT, Windows 98, and… Read More »
My Learning Analytics, or MyLA, is available for U-M faculty and instructional staff to use in their Canvas courses for winter 2020. MyLA provides a set of visualizations that can be embedded in courses in the Canvas learning-management system to give students insights into how they budget their time, set goals, and monitor their performance. MyLA was designed… Read More »
Don’t forget to download your meeting recordings within 90 days. Once deleted, there are no backups and they cannot be recovered. Per a new policy, BlueJeans Network no longer keeps recordings on record.
This past September, LSA Technology Services launched a Liaison Pilot with roughly 50 units and 20 liaisons. The pilot was designed in collaboration with college leadership to implement changes related to how LSA Technology Services engages with units and leverages technology to positively impact their goals and needs. The pilot will continue through the academic year. What do… Read More »
As we move into the new year, UM-Flint ITS is completing the final steps of the Google implementation started over a year ago. Over the past year, this migration involved a significant effort from a core team comprised of nine full-time ITS staff members and approximately 20 part-time student workers known as Google Guides. The rest of ITS,… Read More »
ITS Desktop Backup Service is provided to faculty on the UM-Ann Arbor campus, excluding the Medical School, at no additional cost. In addition, it will also be included in the MiWorkspace desktop support service for both faculty and staff.
Based on customer feedback, Health Information Technology & Services (HITS) recently introduced a number of service enhancements designed to make getting help faster and more convenient — including live chat support, improvements to its service portal, and a new way to schedule appointments at its three Help Me Now drop-in help locations. Live chat support: Customers can now… Read More »
Back in March, we reported about the iClicker Reef (AKA iClicker Cloud) pilot in LSA. Students in the pilot classes could access Reef through an app on their own mobile device instead of a dedicated iClicker remote to answer an instructor’s prompted questions. In addition to handling multiple choice questions, Reef allows students to write short responses and… Read More »