Tag Archives: HITS

Michigan Medicine CIO named Michigan Healthcare CIO of the Year

By | October 18, 2021
1 Comment
dr rosenberg

Andrew Rosenberg, MD was named the Healthcare CIO of the Year by MichiganCIO.   The CIO of the Year ORBIE Awards honor chief information officers who demonstrate excellence in technology leadership. Winners are selected by an independent peer-review process based on leadership effectiveness, the business value created by technology innovation, and engagement in industry and community endeavors.  “Given that I was nominated by my peers, I am particularly honored to receive this award,” Rosenberg said.… Read More »

HITS offers apprenticeship program for aspiring IT professionals

By | August 27, 2021
0 Comment
Lousayni Benson

An apprenticeship program created in partnership by the State of Michigan, Michigan Medicine and Washtenaw Community College is seeking aspiring information technology professionals.  Michigan Medicine’s Service Desk Apprenticeship Program pays entry-level candidates to serve a one-year apprenticeship in front-line technology support, receiving extensive on-the-job training and formal technical coursework at WCC in the process.   At the end of the program, apprentices earn a WCC 16-credit Computer Systems Technology certificate and emerge with a deep knowledge of the IT… Read More »

Enterprise cloud container hosting service now available

By | July 13, 2021
0 Comment
multiple computers in a circle with wires running into a cloud in the center

HITS has approved the first cloud service for web application hosting in Michigan Medicine. Developed by the Academic IT DevOps team, Google Kubernetes Engine (GKE) for Enterprise Container Orchestration was endorsed by the Technical Standards Committee as a strategic technology, architecture, or service that has been evaluated and is preferred for present and or future use. This cost-effective,… Read More »

Michigan Medicine will add Edge Chromium browser to CoreImage Windows computers

By | March 2, 2021
0 Comment
MS Edge logo

On Wednesday, March 3, Health Information Technology & Services will begin installing Microsoft’s Edge Chromium web browser on CoreImage Windows computers. Internet Explorer (IE) will continue as a standard option, and Google Chrome will still be available. Eventually, IE will be going away in favor of Edge Chromium. HITS strongly recommends that Michigan Medicine users make the switch to Microsoft… Read More »

Michigan Medicine SharePoint upgrade: Learning opportunities, development freeze, community of practice

By | November 30, 2020
0 Comment
SharePoint Online logo

Michigan Medicine is upgrading its existing Microsoft SharePoint 2016 environment to SharePoint Online, a cloud-based service that will provide new opportunities for teams to share and manage content, knowledge, and applications. Pilots and testing are happening now, and HITS plans to introduce SharePoint Online across all of Michigan Medicine beginning in early 2021. In addition to significantly improving the… Read More »

HITS announces the rollout of eduroam across Michigan Medicine; improvements to MWireless-UMHS

By | November 11, 2020
0 Comment
Wifi_icon2

Health Information Technology & Services (HITS) is excited to announce changes and improvements to two of its WiFi networks across Michigan Medicine in November. Michigan Medicine began offering eduroam on November 9 across all of its buildings, including NCRC, the medical school, hospitals and clinics. The eduroam service is a dual band network that allows visitors from other… Read More »

New ERN trainings announced for November and December

By | November 11, 2020
0 Comment
Person walking into a ledger type notebook

Throughout November and December 2020, HITS is partnering with LabArchives to offer unique Electronic Research Notebook (ERN) training opportunities to the U-M community. Two types of training sessions will be offered. The first is an introductory session for researchers to provide basic and refresher information for new and current users. The second session is specifically for educators and… Read More »

Clinical Enterprise Imaging (CEI) coming summer of 2021

By | November 3, 2020
0 Comment
Man and woman in lab coats viewing MRI images on computer monitor

The current enterprise viewer used for diagnostic images (WebPACS) that launches from MiChart will be replaced next year. Health Information Technology & Services (HITS) plans to deploy the new viewer, Mach7, initially with McKesson in the summer of 2021 and then with the new Sectra PACS in the fall of 2021. “Michigan Medicine has outgrown the capabilities of… Read More »

HITS deploys high reliability app delivery through MCloud

By | October 23, 2020
0 Comment
drawings of computers and cloud overlayed on a computr screen with code

The Academic IT DevOps team from Health Information Technology & Services (HITS) recently deployed their first containerized vendor applications to Google Cloud Platform (GCP) through MCloud. By the end of December 2020, it will be supporting thousands of users and over 500 departmental solutions, including Jenkins, GitLab, Michigan Medicine HR Service Desk, and the Data Office Service Desk. These applications… Read More »

Turning chaos into quality: HITS makes improvements during pandemic

By | October 14, 2020
0 Comment
" "

COVID-19 created many challenges for health care organizations like Michigan Medicine as faculty and staff had to balance providing world-class patient care with keeping their colleagues and themselves safe. This transition impacted every department, most notably Health Information Technology & Services (HITS).  “Shifting to a remote work environment is not as simple as taking your computer to a… Read More »

The most vital IT investments today are the boring ones: Michigan Medicine CIO on remote work, automation, and data analytics

By | August 21, 2020
0 Comment
Andrew Rosenberg

Michigan Medicine CIO Andrew Rosenberg, MD, is focused on finding methods to sustain the unprecedented level of remote work and clinical care during the pandemic while keeping an eye on the data analytics and IT investments the system will need to drive efficiencies and cost-savings in the future. In a recent article with Becker’s Health IT, he discusses… Read More »

Success with ServiceNow: HITS manages spike in incidents during pandemic

By | June 30, 2020
0 Comment
" "

Facing a surge in requests for help, HITS used new tools, streamlined processes, and called on volunteers to keep Michigan Medicine working. Because of the shift to remote work due to COVID-19, HITS experienced a significant surge in requests for help. Help Me Now locations were closed to ensure worker safety, phone wait times increased substantially, and there… Read More »

‘How can we help?’ HITS steps up services and support during the pandemic

By | June 4, 2020
0 Comment
" "

Fast. Efficient. Innovative. Responsive. All describe how Health Information Technology & Services (HITS) worked behind the scenes to make the immediate and necessary adjustments to accommodate the COVID-19 outbreak. HITS instantly sprang into action to answer the call – literally. The Service Desk received nearly 16,600 calls and 4,000 chat requests between March 15-31, doubling their typical volume. Staff worked… Read More »

All in a day’s work: HITS’ COVID-19 response

By | April 1, 2020
0 Comment
Online medical assistance vector illustration. Man using smartphone app for consulting doctor. Male patient chatting with practitioner on internet

COVID-19 turned all of our personal and professional lives upside down. For Michigan Medicine, the HITS team has proved they are up to the challenge, coming together to solve problems, support customers, launch ingenious solutions, and take care of one another.  Innovative service In the first two weeks of remote work, the Service Desk fielded over 4,000 telework… Read More »

Cybersecurity outreach shows career in IA is attainable

By | January 20, 2020
0 Comment
hands over keyboard, one holding a phone, security icons floating in the foreground

The Information Assurance: Michigan Medicine (IA) team was awarded a Diversity, Equity and Inclusion Innovation Mini-Grant from the Office for Health Equity and Inclusion. With the goal of spreading awareness of the field of cybersecurity and available job opportunities, the IA team developed a two-hour interactive introduction to the field of information assurance. Participants learned about the role… Read More »

Pragmatic innovation: CIO Dr. Andrew Rosenberg’s approach to new tech investment

By | January 17, 2020
0 Comment
Andrew Rosenberg

Innovation in healthcare often requires a technology component and significant cultural change. As a result, it’s not always possible on a tight timeline. However, new initiatives focused on solving real and immediate problems in the healthcare space will gain priority and the necessary resources to get the job done. Andrew Rosenberg, MD, CIO of Michigan Medicine, has first-hand… Read More »