With COVID-19 and working from home upon the university community, leadership at UM-Dearborn identified the need to move the paper-based process for grade corrections known as Grade Change into an electronic format. There was an additional pressure: the “busy season” for grade changes was just a few weeks away. Salesforce was chosen as the solution—it was already in use,… Read More »
LinkedIn Learning is a leading online learning platform that helps anyone learn business, software, technology, and creative skills to achieve personal and professional goals. Information and Technology Services (ITS) and Organizational Learning (OL) have partnered to provide increased access to LinkedIn Learning for students, staff (including temporary workers), and faculty. “This is an incredibly valuable and strategic tool… Read More »
As more and more events go to a virtual platform, “virtual event fatigue” is also on the rise. Many groups have been either canceling or finding creative ways to deal with the burnout. One alternative conference getting a lot of attention right now Deserted Island DevOps. It’s using the popular video game called Animal Crossing to engage participants.… Read More »
Sheri Fillip, audiovisual expert at the Ross School of Business, helps people accomplish their goals for events at Robertson Auditorium, Blau Colloquium, Tauber Colloquium, Corner Commons, and in classrooms. In this MITN interview, she shares how her team prepares and executes large events like Hacks With Friends.
Our world is better because of each one of our amazing students, and my sincere thanks to everyone who has supported them throughout their U-M experience.
When you visit the ITS website after May 12, you’ll notice improvements designed to more quickly serve up the information and resources needed by the university community.
MiWorkspace desktop support specialist associate, Kara Thomas, provides IT support at the Fleming Building to some of the highest-ranking officials at the university. She does it with aplomb and an eye toward mental health well-being. She is active with the ITS and Fleming Building DEI teams, and interested in overall health and general well being. Tell us about… Read More »
Technology professionals do their best every day to deliver reliable and innovative services to faculty, students, and staff. Sometimes they work on their own, sometimes as a team, and often in collaboration with other campus IT units. The LSA Technology Services team rose to new heights in response to changes in the last half of March, from the… Read More »
Like so many across campus, including the Ross School of Business, the priority was the safety and well-being of their faculty, students, and staff, followed by their academic mission. Using those principles as a guide, the Ross IT team sprang into action to ensure that their community had the tools they needed to successfully continue teaching and learning. … Read More »
The AV Technology community of practice united to support Michigan Medicine as HITS outfitted a potential field hospital with AV equipment. While the need for the field hospital is evolving, the experience demonstrates that relationships are being strengthened across Michigan IT.
What do you get when you combine race cars and extended reality (XR)? If you said a modded version of “Grand Theft Auto” you’d be wrong. The correct answer is: U-M’s award-winning Michigan Electric Racing Team (and CAEN’s John Hufnagel). Hufnagel is the lead MCAD applications analyst for CAEN, the IT services department for Michigan Engineering. (MCAD is… Read More »
Moving so much of the institution online in a matter of days was no small task. There are many examples of how Michigan IT offered assistance and compassion during these unprecedented times.
Dearborn Information Technology Services began an all-hands exercise in response to the changing landscape of COVID-19 the week of March 9. We had two main concerns when the possibility of the campus going completely remote was looking like it was going to become a reality. The first challenge was keeping the Service Desk running so we could accept… Read More »
COVID-19 turned all of our personal and professional lives upside down. For Michigan Medicine, the HITS team has proved they are up to the challenge, coming together to solve problems, support customers, launch ingenious solutions, and take care of one another. Innovative service In the first two weeks of remote work, the Service Desk fielded over 4,000 telework… Read More »
Caitlin Dickinson, mapping expert LSA Technology Services, finds joy in learning and discovery, and in using tools to create maps that solve problems. In this MITN interview, she offers tips, tools, and best practices for researchers and fellow map enthusiasts. Tell us about your role as a Geographic Information System (GIS) consultant at LSA. I assist LSA faculty,… Read More »
The University of Michigan-Flint is helping its campus community work and learn remotely in a wide variety of ways. Office of Extended Learning director Nicholas Gaspar and Information Technology Services director Scott Arnst shared an update on support services in a Q&A with University Communications & Marketing. For example, the Office of Extended Learning (OEL), in conjunction with… Read More »
In a matter of days, the coronavirus forced everything to change at the University of Michigan. To promote public safety and to “flatten the curve,” the university determined all courses needed to move online for the remainder of the semester, and faculty had two working days to make that happen. The response from faculty, students, and staff was… Read More »
As the U-M community adjusts to the COVID-19 pandemic, many people are working from home and connecting online with colleagues, often for the first time. Information and Technology Services (ITS) responded with urgency to help students, faculty, and staff host lectures, access university resources, collaborate with colleagues, and continue to support the university from home. Strong networks In… Read More »
The sixth annual Hacks with Friends (HWF) welcomed 123 IT and technology professionals and advocates (including four students) from across Michigan IT to the Ross School of Business on March 5 and 6. This year’s event had the most diverse representation of units and groups from any previous year with 22 different affiliated groups involved from three of the… Read More »
In the year since I introduced ITS’s five areas of focus, we’ve refined and made progress towards our goals—thanks to partnerships with many of you.