Facing a surge in requests for help, HITS used new tools, streamlined processes, and called on volunteers to keep Michigan Medicine working. Because of the shift to remote work due to COVID-19, HITS experienced a significant surge in requests for help. Help Me Now locations were closed to ensure worker safety, phone wait times increased substantially, and there… Read More »
From the fight against the novel coronavirus to ICU transfer and patient rehabilitation, the Michigan Center for Integrative Research in Critical Care (MCIRCC) is developing intelligent prediction software to support health systems. Technology is transforming every corner of the health care industry, including the way clinicians monitor patients. Current systems have demonstrated that early detection of patient deterioration… Read More »
Information and Technology Services (ITS) recently announced an agreement to offer Dropbox, a cloud file storage option that provides automatic back-up and is readily accessible from any device, to all faculty, staff and students on the Ann Arbor, Dearborn and Flint campuses as well as Michigan Medicine. U-M’s agreement with Dropbox includes a Business Associate Agreement (BAA), which… Read More »
Gloria Moroshan has been in quarantine since March. Her few social interactions have been when her 4-year-old great grandson calls during his lunch breaks or by waving at neighbors when the weather is good enough to sit on the porch. So the octogenarian, who is visually impaired and does not know how to work a computer, takes every… Read More »
As with most schools, the U-M School of Dentistry converted to online learning on March 16, 2020. While this was an abrupt and unplanned change, the Dental Informatics team at the school helped convert more than 70 classes to an all-online format for dental and dental hygiene students, adopting new software programs and transforming the learning process. Perhaps… Read More »
Our community is experiencing extreme challenges, and our Black sisters and brothers are dealing with centuries of racism and hurt that are playing out before our very eyes. I know all of us feel angry, hurt, scared, and tired of reading and watching these types of horrific events repeat every day. These acts underscore the importance of our efforts to promote diversity, equity and inclusion in all aspects of life. It challenges me and all of us to do what is right, and not to wait to make changes.
Fast. Efficient. Innovative. Responsive. All describe how Health Information Technology & Services (HITS) worked behind the scenes to make the immediate and necessary adjustments to accommodate the COVID-19 outbreak. HITS instantly sprang into action to answer the call – literally. The Service Desk received nearly 16,600 calls and 4,000 chat requests between March 15-31, doubling their typical volume. Staff worked… Read More »
Instead of canceling your upcoming event, let the U-M Detroit Center (UMDC) help you transition to hosting online. This service helps those looking pivot to digitally hosting events in this new and changing landscape. UMDC offers a range of options, from consultations to running technology during the event itself. Features and benefits of these virtual event planning services include. A consultation to help determine the best… Read More »
With COVID-19 and working from home upon the university community, leadership at UM-Dearborn identified the need to move the paper-based process for grade corrections known as Grade Change into an electronic format. There was an additional pressure: the “busy season” for grade changes was just a few weeks away. Salesforce was chosen as the solution—it was already in use,… Read More »
LinkedIn Learning is a leading online learning platform that helps anyone learn business, software, technology, and creative skills to achieve personal and professional goals. Information and Technology Services (ITS) and Organizational Learning (OL) have partnered to provide increased access to LinkedIn Learning for students, staff (including temporary workers), and faculty. “This is an incredibly valuable and strategic tool… Read More »
As more and more events go to a virtual platform, “virtual event fatigue” is also on the rise. Many groups have been either canceling or finding creative ways to deal with the burnout. One alternative conference getting a lot of attention right now Deserted Island DevOps. It’s using the popular video game called Animal Crossing to engage participants.… Read More »
Sheri Fillip, audiovisual expert at the Ross School of Business, helps people accomplish their goals for events at Robertson Auditorium, Blau Colloquium, Tauber Colloquium, Corner Commons, and in classrooms. In this MITN interview, she shares how her team prepares and executes large events like Hacks With Friends.
Our world is better because of each one of our amazing students, and my sincere thanks to everyone who has supported them throughout their U-M experience.
When you visit the ITS website after May 12, you’ll notice improvements designed to more quickly serve up the information and resources needed by the university community.
MiWorkspace desktop support specialist associate, Kara Thomas, provides IT support at the Fleming Building to some of the highest-ranking officials at the university. She does it with aplomb and an eye toward mental health well-being. She is active with the ITS and Fleming Building DEI teams, and interested in overall health and general well being. Tell us about… Read More »
Technology professionals do their best every day to deliver reliable and innovative services to faculty, students, and staff. Sometimes they work on their own, sometimes as a team, and often in collaboration with other campus IT units. The LSA Technology Services team rose to new heights in response to changes in the last half of March, from the… Read More »
Like so many across campus, including the Ross School of Business, the priority was the safety and well-being of their faculty, students, and staff, followed by their academic mission. Using those principles as a guide, the Ross IT team sprang into action to ensure that their community had the tools they needed to successfully continue teaching and learning. … Read More »
The AV Technology community of practice united to support Michigan Medicine as HITS outfitted a potential field hospital with AV equipment. While the need for the field hospital is evolving, the experience demonstrates that relationships are being strengthened across Michigan IT.
What do you get when you combine race cars and extended reality (XR)? If you said a modded version of “Grand Theft Auto” you’d be wrong. The correct answer is: U-M’s award-winning Michigan Electric Racing Team (and CAEN’s John Hufnagel). Hufnagel is the lead MCAD applications analyst for CAEN, the IT services department for Michigan Engineering. (MCAD is… Read More »
Moving so much of the institution online in a matter of days was no small task. There are many examples of how Michigan IT offered assistance and compassion during these unprecedented times.