MRequest (FootPrints) is on-schedule to retire on December 17, 2021. For the past 18 years, it has offered web-based service tracking and management of customer support and other tasks. The retirement team has been actively partnering with units to determine solutions and, assisting in the creation of migration plans, including archiving data in Dropbox at U-M when needed.… Read More »
On Wednesday, March 3, Health Information Technology & Services will begin installing Microsoft’s Edge Chromium web browser on CoreImage Windows computers. Internet Explorer (IE) will continue as a standard option, and Google Chrome will still be available. Eventually, IE will be going away in favor of Edge Chromium. HITS strongly recommends that Michigan Medicine users make the switch to Microsoft… Read More »
The Academic IT Core will house a specialized set of IT and data services that are easily accessible, available on demand, and for a recharge rate.
The transition to the new Wolverine Access gateway has been successful. New Wolverine Access has had more than 4.3 million visits since it launched on September 27, 2020. It provides individuals a personalized experience with quick and secure access to the many U-M tools and systems used for school, work, and other university activities. ITS is now moving… Read More »
A behind-the-scenes update is being made over several weeks during March to the U-M Google mail forwarding address.
Updating the incident process will increase effectiveness and enhance the overall experience.
To continue to improve IT security at U-M, the university is adding Area 1 Security to its mix of anti-phishing defenses.
Low usage, limited options, ongoing costs, and readily available streaming services informed the decision to discontinue the service.
QDR is available via the U-M Library’s licensed institutional membership.
App to provide quarantine and isolation information, usability improvements.
Information and Technology Services has worked with Piazza to secure a universitywide license for Piazza Q&A, an online forum used by many faculty to manage class discussions and Q&A. Many faculty have used Piazza over the past several years to address teaching and learning challenges specific to their courses and extend student discussion beyond the classroom. The new licensing arrangement means that Piazza will continue to… Read More »
On December 7, the ITS Service Center moved to a new chat tool to improve the quality of support their agents can provide to the community. Moving to the same platform for both voice and chat will give the Service Center the flexibility to innovate in the future, save agents time, and streamline management activities.
ITS recently updated the Remote Office Hours Queue (ROHQ) application to support U-M Zoom meetings. The ROHQ software allows users to create meeting queues that virtually simulate waiting in line to meet with someone. ROHQ can be used for in-person queueing, virtual queueing with a unique videoconferencing meeting for each attendee, and even hybrid (both in person and… Read More »
Attend this month’s meeting and respond to the surveys to help inform ITS about campus software needs.
On the cutting-edge of research at U-M is the Advanced Genomics Core’s Illumina NovaSeq 6000 sequencing platform. The AGC is one of the first academic core facilities to optimize this exciting and powerful instrument, that is about the size of a large laser printer. The Advanced Genomics Core (AGC), part of the Biomedical Research Core Facilities within the Medical… Read More »
The next MiChart upgrade is planned for Sunday, April 18. This will be the first planned upgrade for 2021 with a goal to reduce downtime duration and impact to the organization. The upgrade will include updates, system maintenance, and new features to the MiChart application.
Projects will be funded through the XR Innovation Fund and include experiences focused on architectural design, language instruction, supporting medical and nursing training, and diversity, equity and accessibility issues in the XR space.
The project began with a vision to create a scalable digital infrastructure where all U-M schools, colleges, and units can post volunteer opportunities for alumni, friends, and fans to explore.
In addition to videoconferencing, Microsoft Teams is another collaboration tool option offered by ITS that helps people stay connected and organized.
Michigan Medicine powered off the last of its legacy Nortel PBXs in the hospital on January 11. Now, all its phone service has been migrated to VoIP.