Category Archives: Top Stories

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Dearborn door screening improved

UM-Dearborn deployed a door screening system for Fall 2020 where live screeners checked student and faculty ResponsiBLUE screens, took their temperatures, and compared their Mcard swipes against schedules to ensure they had a class in the building on that particular day. This process was highly successful in keeping building densities low while ensuring compliance with public health guidelines.… Read More »

ARC, LSA support groundbreaking global energy tracking

How can technology services like high-performance computing and storage help a political scientist contribute to more equal access to electricity around the world?  Brian Min, associate professor of political science and research associate professor with the Center for Political Studies, and lead researcher Zachary O’Keeffe have been using nightly satellite imagery to generate new indicators of electricity access… Read More »

Piazza Q&A available to all U-M faculty

Information and Technology Services has worked with Piazza to secure a universitywide license for Piazza Q&A, an online forum used by many faculty to manage class discussions and Q&A. Many faculty have used Piazza over the past several years to address teaching and learning challenges specific to their courses and extend student discussion beyond the classroom. The new licensing arrangement means that Piazza will continue to… Read More »

Collaborative learning projects connect staff, build skills during remote work

In February of 2020, just before Campus shifted to remote work, an interdisciplinary group formed to learn about creating web mapping applications using the ArcGIS API for JavaScript. The idea: work on a project that meets the needs of a researcher, but also provides an opportunity to share and grow knowledge across teams, in turn allowing us to… Read More »

ITS Service Center enhances customer service with Amazon Connect Chat

On December 7, the ITS Service Center moved to a new chat tool to improve the quality of support their agents can provide to the community. Moving to the same platform for both voice and chat will give the Service Center the flexibility to innovate in the future, save agents time, and streamline management activities.

Hacks with Friends event, coming May 2021

Plans are underway for a first virtual Michigan IT Hacks with Friends event to take place over the first three Fridays in May 2021 (May 7, 14, and 21). Co-chairs Joe Lubomirski, UM-Dearborn ITS, and Kenny Moore, UM-Ann Arbor ITS, and the event planning committee are developing the framework for an event you are not going to want… Read More »

Host drop-in meetings virtually over Zoom with Remote Office Hours Queue

ITS recently updated the Remote Office Hours Queue (ROHQ) application to support U-M Zoom meetings. The ROHQ software allows users to create meeting queues that virtually simulate waiting in line to meet with someone. ROHQ can be used for in-person queueing, virtual queueing with a unique videoconferencing meeting for each attendee, and even hybrid (both in person and… Read More »