Category Archives: Top Stories

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App connects Michigan providers with U-M mental health experts

Michigan, like most of the country, is in desperate need of more child psychiatrists.  More than 100,000 Michigan children have been diagnosed with depression, anxiety, or ADHD. Yet, fewer than 250 psychiatrists are trained to treat children in the state. The shortage means pediatricians and other primary care providers often end up treating adolescent mental health issues. “Primary… Read More »

U-M takes top prize in cloud leadership award at Educause

At this year’s annual Educause conference in Chicago Oct. 14-17, the University of Michigan was honored with the E&I National Cloud Leadership Award for its lead role in the development and strategic guidance of the Unizin Data Platform (UDP). John Johnston, ITS program manager for analytics & data services, accepted the award on behalf of the university. Johnston… Read More »

U-M and OSU find common ground…off the football field

While the famous football rivalry gets all the press, it’s easy to forget that U-M and Ohio State University are partners in a variety of ways off the field. The two schools are partnering in identity and access management (IAM) to identify short-term problems to solve together, and to develop shared future IAM approaches and solutions. “In today’s… Read More »

UM-Dearborn talent is in the cloud!

The University of Michigan-Dearborn is at the cutting edge of talent management — the strategic approach to ensuring that the university has the right people, in the right positions, with the right skills to have high performance. Technology to support talent management ensures employees are engaged with the university through clear job descriptions, aligned with key goals through… Read More »

Profiles in IT: Mike Douglas—Customer experience leader

Mike Douglas has a new role as a customer experience team manager for LSA Technology Services. He was recently interviewed about his work by Teri Horton, senior instructional consultant at LSA. Michigan IT News also caught up with Mike to learn more about his approach to customer service. Empowerment, empathy, and active listening are key ingredients to his… Read More »

Welcome Technology Solutions: New Student Life unit streamlines tech

By | September 27, 2019

Student Life recently launched Technology Solutions—a new unit that aims to streamline day-to-day technology help requests as well as to make consultations for developing new solutions more tailored and user-friendly via Technology Ambassadors. The unit reorganized in January and officially launched its website in early August 2019.

NSF awards almost $3 million in grants to MIDAS, ITS

The National Science Foundation recently recognized the Michigan Institute for Data Science and Information and Technology Services with grants totaling almost $3 million to support research in data equity, security, and privacy. Data science is an important tool that can help researchers tackle important societal challenges ranging from mobility and health to public safety and education. But data… Read More »

RideAlongs offer insights into ITS’s laser focus on service excellence

The Service Center (SC) RideAlong program started May 2018 and has since hosted almost 40 ITS staff members. Each four-hour ride along shift pairs a SC staff member with an ITS staffer who works outside of the center. The program builds awareness and appreciation among ITS staff members for the quality of the Service Center’s work. These experiences… Read More »

Profiles in IT: Emily Ravenwood—Teaching tools expert

Emily Ravenwood has come back to her literal and intellectual hometown of Ann Arbor. She recently granted an interview to Teri Horton, senior instructional consultant, about her work with LSA Technology Services as the manager of the Learning and Teaching Consultants team. Michigan IT News also caught up with Ravenwood to learn even more about learning tech tools. … Read More »

Data mapping helps inform decision-making for Student Life

Sometimes timing is everything! This was the case when Student Life partnered with Information and Technology Services (ITS) on a data mapping proof-of-concept for its “Where is our Data?” initiative.  Back in April, a story in Michigan IT News updated the U-M community about the effort to better understand where our institutional data lives within ITS systems, how… Read More »

Dissonance events explore tech-based policy and legal subjects

Technology changes at an ever-increasing rate, almost always outstripping policy, privacy, security, and legal considerations. ITS Information Assurance (IA) collaborates with faculty, researchers, students, and external industry experts to create a forum, Dissonance, for public discourse on the tensions surrounding technology, policy, privacy, security, and law.