Tag Archives: desktop support

New fee structure for Microsoft Premier Support Licensing Partnership

By | May 30, 2019

Information & Technology Services has been working to update and simplify the fee structure for its Microsoft Premier Support Licensing Partnership with U-M campus units. Analysis of past billings show that ITS uses, on average, 75% of the current contract services. To simplify billing and account for the virtualization of many Windows servers, the new process for calculating… Read More »

Beware of tech support scams

Have you ever seen a pop-up on your computer or received an unsolicited call urging you to contact “tech support?” Scammers sometimes impersonate IT support staff and claim something is wrong with your computer. They offer to help fix the problem—for a fee—but instead may steal your personal information or infect your computer with malicious software. This can… Read More »

Help students Get Connected in 2018

By | December 21, 2017

Want to help students start off the new year right? ITS Get Connected Tech Consulting Stations will be available to assist new and returning students with technology questions the first week back from break. Stations will be active Wednesday, January 3 thru Monday, January 8 (including Saturday and Sunday) inside the Angell Hall Fishbowl and both Computer Showcase… Read More »

As Michigan Medicine grows, so does the need for technology

The first thing you notice when entering West Ann Arbor-Parkland Plaza health center might be the welcome desk, floor-to-ceiling windows, or charming artwork. It probably isn’t the WiFi access points, label printers, or network cables. Randy Smith, a network architect with Health Information Technology & Services (HITS), knows how integral that technology is to the health center’s day-to-day… Read More »