One-button login for IP contact centers will be discontinued by ITS on December 22, 2017. All groups will be migrated to Cisco Finesse by this date. Some groups have already been migrated, while others are scheduled for migration through early December 2017. We are making this change because the vendor is ending support for the one-button feature. Benefits of… Read More »
Are you a current user of Amazon Web Services (AWS) offered by ITS? Should you be? Recently, ITS announced that several new features have been added to the AWS at U-M service. The previous service offered an enterprise agreement, consolidated billing, training, some consulting, as well as an AWS Data Egress waiver. The features that are being added are:… Read More »
All benefits-eligible faculty and staff have access to Lynda.com through their U-M email and password (Level 1).
IT security is an ongoing priority for Michigan Medicine. Currently, several projects are focused on enhancements and upgrades to ensure the security of patient and personal data and services. Find out more about the following: Enterprise Identity and Access Management (EIAM) Program Network Admission Control (NAC) for the Wireless and Wired Networks Skype for Business mobile – Secure… Read More »
Catch up on the latest feature updates and changes to the U-M Box and Google services.
Students are back on campus and WiFi usage continues to grow! The Campus WiFi Upgrade project continues to complete WiFi upgrades across campus at a fast pace. Check out our current progress. Recently completed: Institute for Social Research (ISR), Wallace House, Madelon Pound House, Michigan Square (CEW), Ross Academic Center, Detroit Observatory, Boyer Building, Physical Properties Building, LSA… Read More »
On September 11, Health Information Technology & Services (HITS) upgraded to ServiceNow, a move designed to simplify and improve the way requests for IT-related help and services are handled. In conjunction with this change, HITS also began inviting Michigan Medicine users to “CLICK, CALL, or VISIT,” to request help, as follows: Click – on the online customer service… Read More »
Thanks to the School of Dentistry for partnering with ITS this summer to pilot the self-service project site download tool and migration clinics. They provided valuable feedback that confirmed the ease of using the tool as well as the value of one-on-one consultations. The project site migration tool is now available to all project site owners in CTools.… Read More »
It has been a busy summer for ITS in the D… UM-Dearborn that is. With changes from WiFi to enterprise systems and adding additional services, we have been making improvements to connect our campus members wherever they are and make sure our systems are adding value by making a positive impact on the IT environment here in Dearborn.… Read More »
Catch up on the latest feature updates and changes to the U-M Box and Google services.
More than 60 MiVideo administrators from 28 U-M departments, schools, and campuses attended the second annual MiVideo Administrator Symposium in July, hosted by the ITS Teaching and Learning Group. Powered by Kaltura, MiVideo is U-M’s cloud-based media streaming and content management service used by faculty, students, and staff to organize, catalog, share, search, and publish multimedia content. MiVideo… Read More »
When students, staff, and faculty come to you with concerns about the latest virus, hack, or phishing attempt, pass on the good news that turning on two-factor to protect their U-M Weblogin and personal data is even easier. In April, the university added the Remember Me option to two-factor for services accessed via the Weblogin page. It allows you… Read More »
Google Team Drives is a new feature in Google’s G Suite that offers a shared space where teams can create, store, search, and access their team files. Google Team Drives makes sharing and collaboration easy without the potential for loss of data or access when individuals leave. While data in My Drive is individually owned, data in Google… Read More »
It has been a busy summer for the Campus WiFi Upgrade project team, as several buildings underwent wireless upgrades just in time for the fall term. Welcome back students and faculty! Recently completed: Environmental and Water Resources Engineering, Phoenix Memorial Project Laboratory, North Quad Residence Hall, Ross School of Business, Cooley Building, Dental Building and W. K Kellogg… Read More »
The ITS Collaboration Services team has been hard at work redesigning its websites and developing new ways to help campus learn about Box and Google. NEW U-M Box and U-M Google service sites. The new websites focus on device independence, consumable information, usability, findability, and accessibility to provide a seamless user experience. NEW Learning Resources tool for U-M Box and… Read More »
Do you record interviews with audio or video that you later need to work with in text? It doesn’t matter if the work is instructional or research related. You can use the captioning tool in Canvas to get a first pass at your needed text. Several grad students have used the service with success. “I did a test transcription… Read More »
The university recently marked the first anniversary of its switch to Duo Security for two-factor authentication. As of July 20, 2017, more than 11,000 faculty and 36,000 staff on all the university campuses — including Michigan Medicine — use Duo two-factor to help secure sensitive university data, including research and personal data. With increasing numbers of students and… Read More »
Starting with Tableau 10.5 this fall, new versions of Tableau will only run on 64-bit operating systems. The upcoming release, Tableau 10.4, will be the last version of Tableau Desktop, Tableau Reader, and Tableau Public to support 32-bit Windows operating systems. (Mac users will be unaffected by this change.) Focusing on 64-bit operating system will allow faster new… Read More »
“To best support the collaborative work of our faculty, staff, and students, we must make their identity, roles, and access seamless as they move within multiple areas of U-M,” said Andrew Rosenberg, M.D., chief information officer for Michigan Medicine. “Our current methods rely on dozens of poorly connected IT systems,” he added. “Centralizing these activities in terms of… Read More »
The MiWorkspace team at Information and Technology Services (ITS) worked with Health Information Technology & Services (HITS) to configure MiWorkspace computers to connect to the Michigan Medicine wired network. Michigan Medicine is increasing security for their wired networks by requiring trusted university devices contain a specific security protocol. MiWorkspace computers in the following units are now configured to… Read More »