Monthly Archives: April 2021

A year of Service Excellence: TeamDynamix helps improve customer service

Last spring, while the entire world was coming to terms with uncertain “new normals,” growing health concerns, and video conversations interrupted by home life, a project team in Information and Technology Services stayed stubbornly on track and under budget for its May 12, 2020, release date.

Beware of tech support scams

Have you ever seen a pop-up on your computer or received an unsolicited call urging you to contact “tech support?” Scammers sometimes impersonate IT support staff and claim something is wrong with your computer. They offer to help fix the problem—for a fee—but instead may steal your personal information or infect your computer with malicious software. This can… Read More »

Use the new Safe Computing Curriculum in your unit

As U-M employees and community members, we all share in the responsibility to help protect U-M IT systems and data. But how do you do that? ITS Information Assurance has developed a Safe Computing Curriculum that offers IT security and privacy/confidentiality best practices to help safeguard the university’s digital assets.

New Video: IT Security—Our Shared Responsibility

IT security is a shared responsibility and we all need to do our part. Check out this new video to learn about your shared responsibility to protect U-M computing resources and data: IT Security—Our Shared Responsibility (2:07) As part of the U-M community, you’re provided with access to a wide variety of computing resources—and sometimes to very sensitive… Read More »

AI – transformative and biased, say U-M panelists

A panel of U-M experts discussed the film “Coded Bias” at a Dissonance Event on April 15. “Coded Bias” follows the journey of Joy Buolamwini, a computer scientist and digital activist based at the MIT Media Lab, as she worked with others to push for the first legislation in the U.S. to govern against bias in artificial intelligence (AI) algorithms. The Dissonance organizing committee brought the panelists together for an online discussion of bias in AI, transformative opportunities for its use, and more.

Enriching Scholarship 2021

By | April 26, 2021

Hosted by the University of Michigan’s Teaching and Technology Collaborative (TeachTech), Enriching Scholarship is a free, multi-day event held annually the first full week of May. Taking advantage of the remote nature of our collective work, this year, instructors from six institutions, including Miami University, Michigan State University, and the University of Minnesota will present on the ways their teaching… Read More »

Call to Action: ITS Internship Program looking for project proposals

The ITS Summer Internship Program is looking for impactful projects for our 2021 cohort to invest in this summer! As we enter the seventh year of the program, interns have made a difference in many areas of ITS and the Michigan IT Community through cohort projects. Some examples from 2020 include: Counseling and Psychological Services (CAPS) website redesign… Read More »

Success! Falcon endpoint protection deployment project complete

IT security is a shared responsibility and a never-ending journey of incremental improvement, but some improvements are larger and come faster than others. In October 2020, ITS announced that Enhanced Endpoint Protection powered by CrowdStrike Falcon would be rolled out to university-owned computers (desktops, laptops, and servers). About six months later, as of early March 2021, Falcon has… Read More »

Global research uses computing services to advance parenting and child development

Andrew Grogan-Kaylor, professor of Social Work, has spent the past 15 years studying the impact of physical discipline on children within the United States.  Working with a team of other researchers at the School of Social Work, co-led by professors Shawna Lee and Julie Ma, he recently expanded his research to include children from all over the world,… Read More »

This month in EDUCAUSE

My name is Irene Knokh and I’m the EDUCAUSE ambassador for U-M.  Starting this month, I will provide articles of interest, upcoming trends, and generally be your advocate for EDUCAUSE. Some EDUCAUSE highlights from March Best career advice for women in IT  Have you ever said to yourself, “I wish I knew this or someone told me this?”… Read More »

New online education program brings high-demand topics in technology to the world

By | April 2, 2021

The Continuum program, launched in Fall 2020, offers continuing online education for everyone from high schoolers to engineers already established in their careers taught by faculty in Electrical and Computer Engineering (ECE) at the University of Michigan. Courses range from introductory classes designed for high school students to specialized classes for those already established in their careers to keep up-to-date… Read More »