Jennifer Herron, ITS Infrastructure Services

Jennifer Herron, ITS Infrastructure Services

Jennifer is an IT business planning lead for ITS. You can reach her at jbroniak@umich.edu.

Call for speakers at Community of Practice meetings

Do you have expertise in a particular subject matter? Are you looking to improve your presentation skills in an informal setting? Michigan IT Communities of Practice (CoPs) are groups where like-minded IT professionals share information, experiences, and ideas around a particular topic in support of the university’s missions. Our CoPs are regularly searching for engaging guest speakers on… Read More »

Final update on Cisco Finesse migration for contact centers

This is a final reminder that one-button login for IP contact centers will be discontinued by ITS on December 22, 2017. The final contact center groups migrated to Cisco Finesse the week of December 6. We are making this change because the vendor is ending support for the one-button feature. For more information about this change, please visit the… Read More »

Update on Cisco Finesse migration for contact centers

One-button login for IP contact centers will be discontinued by ITS on December 22, 2017. All groups will be migrated to Cisco Finesse by this date. Some groups have already been migrated, while others are scheduled for migration through early December 2017. We are making this change because the vendor is ending support for the one-button feature. Benefits of… Read More »