Category Archives: Projects & Services

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Detroit Center adds streaming & videoconferencing capabilities

By | December 7, 2017
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playstation vue logo

The Detroit Center recently added online streaming and videoconferencing capabilities to its facility. Streaming is done through Sony’s Playstation Vue service via MGuest connectivity. Playstation Vue replaces the center’s previous use of DirecTV, which had become problematic during inclement weather. We incorporate streaming with our digital signage boards and conference room computers for broadcasting live events. The center has also… Read More »

Secure testing with Canvas exams

By | December 7, 2017
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LockDown broweser, globe with padlock

  LSA instructors who assign Canvas in-class exams now have a way to secure the testing environment with the LockDown Browser. Taking a Canvas exam in the LockDown Browser prevents users from copying, pasting, printing, accessing other applications, or visiting other websites during an online exam. Interested in learning more about how to give secure in-class exams in… Read More »

Microsoft Lync to be decommissioned Jan. 29

By | December 5, 2017
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Lync logo

Since the university’s adoption of services such as Google’s G Suite and BlueJeans, the user base for Microsoft Lync, an instant messaging and conferencing tool, has been slowly declining. Because of this, the Ross School of Business, which has hosted and maintained the service for use by campus, will retire Microsoft Lync on January 29, 2018. Current users of… Read More »

Change to Microsoft Office 365 authentication

By | December 5, 2017
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devices showing Office 365 apps

On December 4, Information and Technology Services enabled U-M Weblogin for Office 365, 2017. This change will impact faculty, students, and staff with a Microsoft Office 365 Education Suite account on all U-M campuses. Login information will change from a self-directed password to U-M Weblogin credentials. No other action is required by Office 365 account holders. This change is part of… Read More »

PaaS the pizza: Understanding cloud basics

By | November 29, 2017
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slice of pizza, cloud bg

Today, much of our university uses services that run in the cloud—such as Canvas, Duo Security, U-M Box and Google, Concur, and Qualtrics. Your smartphones run your favorite apps in the cloud, Spotify plays music in the cloud, ToDoist keeps you scheduled in the cloud. These are Software as a Service (SaaS) cloud solutions. Information and Technology Services… Read More »

M-Pathways Student Administration upgrade coming May 2018

By | November 28, 2017
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wolverine access screenshot with student admin option highlighted

  The M-Pathways Student Administration upgrade officially kicked off early this past summer and has an expected go-live date of May 21, 2018. This upgrade brings a review of processes, an opportunity for future advancements to meet the needs of our students and faculty, and updated training and support. Additionally, it positions U-M to better leverage future enhancements… Read More »

ServiceLink Jakarta upgrade complete

By | November 27, 2017
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On November 16, ServiceLink was successfully upgraded to the Jakarta version, which provides improved performance, new features, several accessibility advances, and more. The process went smoothly with ServiceLink users in ITS and around campus contributing to the effort. Please see the following resources for information on the changes included in the upgrade to Jakarta: ServiceLink users in ITS… Read More »

U-M partners with Cavium on Big Data computing platform

By | November 27, 2017
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rack showing cavium nodes

A new partnership between the University of Michigan and Cavium Inc., a San Jose-based provider of semiconductor products, will create a powerful new Big Data computing cluster available to all U-M researchers. The $3.5 million ThunderX computing cluster will enable U-M researchers to, for example, process massive amounts of data generated by remote sensors in distributed manufacturing environments, or by… Read More »

Be a beta tester of the new Michigan App

By | November 20, 2017
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screenshots of Michigan Mobile app

U-M students, faculty, and staff can sign up to be part of the beta group for the release of the new, highly anticipated Michigan App. The new Michigan App is a cloud platform app that allows for a more modern interface, along with new features that streamline daily activities (bus, class schedule, dining, maps) and support success in… Read More »

LSA Gateway: Faculty and staff portal to the college

By | November 15, 2017
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Colorful tiles are pictured in a graphical user interface for the new LSA Gateway website

Historically the College of Literature, Science, and the Arts (LSA) used its public web site for some content that ideally would have gone to department- or college-level intranet sites, if those sites had existed. This past summer, using the same web content management software as our public web site — Adobe Experience Manager (AEM) — LSA Web Services… Read More »

CTools project site migration clinic happens Nov. 10

By | November 3, 2017
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CTools project sites transition

The ITS CTools team will host a project site migration clinic on Friday, November 10, 10 a.m.-4 p.m. in the ScholarSpace in Hatcher Graduate Library, room 206. If you own a project site in CTools, this is a great opportunity to meet one-on-one with a CTools expert to get help downloading your project site content and learn about alternative… Read More »

WiFi update

By | October 23, 2017
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Wifi_icon2

Moving through its final year, the Campus WiFi Upgrade project continues to complete WiFi upgrades across campus at a steady pace. Check out our current progress. Recently completed: Business Admin Executive Dorm, Argus Building, Robben W. & Aldyth Fleming Administrative Bldg., Pellston Biological Currently under construction: Facilities Services Building A. B. &C, Glenn E. Schembechler Hall, Arbor Lakes… Read More »

ITS plans new data center strategy

By | October 20, 2017
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two people looking at bank of servers

As the landscape for research and high performance computing keeps growing, ITS support is critical to the success of the university’s data intensive research efforts. The demand for compute, storage, and faster network connectivity has challenged ITS to evaluate its data center strategy in a more holistic way. Rather than incur the high costs of a brick and… Read More »

Google Team Drives rolls out Oct. 25

By | October 19, 2017
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Team Drives icon surrounded by icons of people.

Starting Wednesday, October 25, users can request Google Team Drives by filling out a request form on the Google at U-M Website or by contacting the ITS Service Center. Team Drives is a new feature of Google Drive that allows groups of colleagues to access, create, store, search, and collaborate with their team-owned files. This team-based ownership model… Read More »

UM.Lessons slated for retirement in 2018

By | October 12, 2017
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UM.Lessons with Retirement Ahead street sign

Due to declining use and stability, outdated functionality, and the potential for increased security risks, the university is planning to discontinue UM.Lessons, an online quizzing tool originally developed by U-M in 1994. The target date for migrating all UM.Lessons content (questions, lessons, and resources) to alternative services is April 30, 2018. The UM.Lessons Retirement Project team began planning and… Read More »

Update on Cisco Finesse migration for contact centers

By | October 11, 2017
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Cisco logo

One-button login for IP contact centers will be discontinued by ITS on December 22, 2017. All groups will be migrated to Cisco Finesse by this date. Some groups have already been migrated, while others are scheduled for migration through early December 2017. We are making this change because the vendor is ending support for the one-button feature. Benefits of… Read More »