This wasn’t how Terri wanted to spend her weekend. It was Friday night when she first started noticing signs of a urinary tract infection. She had a busy schedule, and now this recurring condition was threatening to derail her plans. Hoping for quick relief, Terri signed into MyUofMHealth.org and initiated an eVisit by answering a series of questions… Read More »
Accessibility is a priority at the University of Michigan and in Information and Technology Services (ITS). Becoming more accessible as an institution will mean a fundamental shift in approach to how we plan, design, develop, create, and instruct.
Read about Ravi’s initial priorities and his belief that Michigan IT staff are critical in supporting U-M’s core competencies—creating, sharing, and preserving knowledge.
LSA Instructional Support Services has a professional staff of 53 full-time employees that strives to provide exceptional and professional support for the integration of new technologies, methods, and content into courses across LSA. ISS is also responsible for the audio/visual, computing, and technology needs of all of LSA’s classrooms, auditoriums, and event spaces, as well as most of… Read More »
Have you ever wondered how to efficiently manage and and share a collection of more than 15,000 research videos? “With MiVideo, of course!” says Melinda Kraft, ITS Teaching and Learning service manager. MiVideo is the university’s streaming media service, powered by Kaltura, and is approved for use with certain types of sensitive data. “It’s a great option for… Read More »
The Role and Access Management Project selected and began to create a tool to improve how access is granted and revoked at U-M. The tool is designed to accelerate start-up time for new employees, improve data security, replace some manual processes, increase the ability to track and report on access, and simply make it easier for authorized individuals to access the right U-M resources when they need them.
Each year, HITS receives more than 265,000 service tickets from the Michigan Medicine community requesting help with password resets, new device orders, video conferencing, software installations, and much more. Until recently, tickets were collected in two systems, making it difficult for HITS to obtain a holistic view of the types of requests coming in and to use that… Read More »
A Distributed Denial of Service (DDoS) attack took down a residence hall network switch at the University of Maryland (UMD) over spring break 2018, but it could have been a lot worse without the collaborative threat information sharing partnership of U-M and other universities. 90% of attack traffic blocked “If we hadn’t been using our shared threat intelligence,… Read More »
Long before Arbor Lakes became the residence of U-M Information and Technology Services and Health Information Technology and Services, it was owned by Manufacturing Data Systems, Inc. (MDSI), a pioneer of computer-aided manufacturing. On Friday, June 15, 2018, MDSI returned to Arbor Lakes for their 50-year reunion. For co-founders Charles (Chuck) Hutchins (U-M class of ’57), Ken Stephanz,… Read More »
How does your work move U-M forward in its mission to provide world-class teaching, research, and patient care? How is your work changing with the evolution of technology? Showcase your most innovative, IT-related project, service, or process improvement at the fifth annual Michigan IT Symposium, November 28 & 29, 2018 Submit your application before August 10. Important dates… Read More »
Melissa Thurber, was recently interviewed about her work on the Software Delivery Team. The Health Information Technology & Services (HITS) project manager began her career in IT working in the digital marketing space. Thurber understands what customers are looking for, making her contributions to healthcare IT all the more impactful. Tell us about your role and responsibilities. I… Read More »
A new Community of Practice (CoP) group has been established to address the challenges U-M programs, faculty, students, and employees may face with the federal government’s Controlled Unclassified Information (CUI) program. The new U-M CUI CoP has evolved from the Export Controls CoP, which now falls under the umbrella of the CUI CoP. U-M, like all research universities,… Read More »
We all have read plenty of stories about organizations moving their systems and applications to the cloud. Many individuals and units at U-M have made their own forays into the cloud, and it’s now time for ITS to provide a way to facilitate the university’s use of cloud services. In March, 2018 ITS formed the ITS Cloud Infrastructure… Read More »
A cross-university working group has been working for months to prepare U-M for the General Data Protection Regulation (GDPR), which goes into effect on May 25. To date, these efforts have included developing a risk-based GDPR compliance strategy, making important decisions regarding key requirements of the regulation, developing key GDPR processes and tools, and making recommendations for an… Read More »
ITS has embarked on a journey to determine which of the hundreds of applications that we manage should be candidates for migration to the cloud. Unlike other institutions, U-M is not being driven to these decisions by a need to free up data center space, or many of the drivers currently faced by other universities. We have the… Read More »
G Suite is introducing an all-new Gmail, with a brand new look on the web, advanced security features, Google’s suggested replies, and even more integrations with other G Suite apps. They are also introducing a new way to manage work on the go with Tasks. The U-M Google team entered the UMICH domain into the early adopter program… Read More »
Picture this: it’s a beautiful summer day in Ann Arbor. You have lots of work to catch up on, but don’t want to spend this day inside. Now you won’t have to! Information & Technology Services (ITS) recently announced approval of funding to install WiFi in portions of the Diag. At the request of students and with the… Read More »
It wasn’t an earthquake, but it sure shook things up. The start of a building renovation for the Engineering Lab Building (ELB) required moving the network connection for the Dearborn campus. A collaborative team built of Dearborn ITS, Merit, and Ann Arbor ITS Infrastructure created new network paths that not only added redundancy and stability, but they did… Read More »
ITS Teaching & Learning data concierge Jeff Ziegler recently completed a project for the School of Nursing’s Undergraduate Nursing program that has greatly improved their student evaluation process. Working with clinical instructor Diane Accurso and student advisors Rachel Patterson and Chad Gorski, Ziegler designed and implemented a custom solution for their Professional Nursing Education (PNE) clinical course that uses… Read More »
Any note or document that is written by a medical professional (like a doctor, pharmacist, nurse, or social worker) is called free text, meaning anything goes—from syntax errors to misspellings to abbreviations, and more. That’s tough for a search engine to navigate. To get any information at all for things like research studies or billing information, users would have… Read More »