Information and Technology Services is redesigning and launching new web hosting platforms that are tailored to the unique and varying needs of the U-M community. “The main aspects of the hosting platforms will be reliable and robust cloud-first architecture, scalable and flexible environment, simple provisioning, and security improvements,” says Deborah Gowan, director of ITS application operations. “Individuals can… Read More »
TeamDynamix goes live as the UM-Dearborn IT service management tool on December 13. With this upgrade, campus members will have access to a full use self-service portal, putting ITS and the Service Desk at their fingertips to request services, find answers to questions, or open a ticket to seek assistance. Visit our Service Desk self-service portal to see… Read More »
The ITS Identity & Access Management team (IAM) is exploring how the university could begin moving away from use of cosign authentication and toward more modern, flexible, supportable alternatives. Cosign has been the university’s secure single sign-on web authentication system for more than 15 years. Originally designed at U-M, the open source software was once widely used across… Read More »
This is a final reminder that one-button login for IP contact centers will be discontinued by ITS on December 22, 2017. The final contact center groups migrated to Cisco Finesse the week of December 6. We are making this change because the vendor is ending support for the one-button feature. For more information about this change, please visit the… Read More »
Catch up on the latest feature updates and changes to the U-M Box and Google services.
ITS is piloting new software for campus called MaizeLink. Powered by OneCampus, the software uses search and filter technology to make it easier to organize preferred web-based campus services in one mobile-friendly location. For the last two years, ITS engaged campus user groups via interviews, surveys, and prototype reviews to search for software to do what this one… Read More »
Wow, have we come a long way! Eighty percent of in-scope buildings are completed. The team has upgraded 156 buildings to date as part of this effort. Work in academic buildings is mostly complete, and upgrades in the remaining residence halls and administrative buildings are moving quickly. Check out our current progress. Recently completed: Facilities Services Building A.… Read More »
The Detroit Center recently added online streaming and videoconferencing capabilities to its facility. Streaming is done through Sony’s Playstation Vue service via MGuest connectivity. Playstation Vue replaces the center’s previous use of DirecTV, which had become problematic during inclement weather. We incorporate streaming with our digital signage boards and conference room computers for broadcasting live events. The center has also… Read More »
LSA instructors who assign Canvas in-class exams now have a way to secure the testing environment with the LockDown Browser. Taking a Canvas exam in the LockDown Browser prevents users from copying, pasting, printing, accessing other applications, or visiting other websites during an online exam. Interested in learning more about how to give secure in-class exams in… Read More »
Since the university’s adoption of services such as Google’s G Suite and BlueJeans, the user base for Microsoft Lync, an instant messaging and conferencing tool, has been slowly declining. Because of this, the Ross School of Business, which has hosted and maintained the service for use by campus, will retire Microsoft Lync on January 29, 2018. Current users of… Read More »
On December 4, Information and Technology Services enabled U-M Weblogin for Office 365, 2017. This change will impact faculty, students, and staff with a Microsoft Office 365 Education Suite account on all U-M campuses. Login information will change from a self-directed password to U-M Weblogin credentials. No other action is required by Office 365 account holders. This change is part of… Read More »
Today, much of our university uses services that run in the cloud—such as Canvas, Duo Security, U-M Box and Google, Concur, and Qualtrics. Your smartphones run your favorite apps in the cloud, Spotify plays music in the cloud, ToDoist keeps you scheduled in the cloud. These are Software as a Service (SaaS) cloud solutions. Information and Technology Services… Read More »
The M-Pathways Student Administration upgrade officially kicked off early this past summer and has an expected go-live date of May 21, 2018. This upgrade brings a review of processes, an opportunity for future advancements to meet the needs of our students and faculty, and updated training and support. Additionally, it positions U-M to better leverage future enhancements… Read More »
On November 16, ServiceLink was successfully upgraded to the Jakarta version, which provides improved performance, new features, several accessibility advances, and more. The process went smoothly with ServiceLink users in ITS and around campus contributing to the effort. Please see the following resources for information on the changes included in the upgrade to Jakarta: ServiceLink users in ITS… Read More »
A new partnership between the University of Michigan and Cavium Inc., a San Jose-based provider of semiconductor products, will create a powerful new Big Data computing cluster available to all U-M researchers. The $3.5 million ThunderX computing cluster will enable U-M researchers to, for example, process massive amounts of data generated by remote sensors in distributed manufacturing environments, or by… Read More »
The channel lineup for cable television on campus will change slightly on November 28, 2017. The lineup changes are related to a new contract for cable content. See a full list of changes. Following this change, which should be completed by 6 a.m. on November 28, it may be necessary to rescan the channel lineup on televisions receiving service.… Read More »
U-M students, faculty, and staff can sign up to be part of the beta group for the release of the new, highly anticipated Michigan App. The new Michigan App is a cloud platform app that allows for a more modern interface, along with new features that streamline daily activities (bus, class schedule, dining, maps) and support success in… Read More »
Historically the College of Literature, Science, and the Arts (LSA) used its public web site for some content that ideally would have gone to department- or college-level intranet sites, if those sites had existed. This past summer, using the same web content management software as our public web site — Adobe Experience Manager (AEM) — LSA Web Services… Read More »
The ITS CTools team will host a project site migration clinic on Friday, November 10, 10 a.m.-4 p.m. in the ScholarSpace in Hatcher Graduate Library, room 206. If you own a project site in CTools, this is a great opportunity to meet one-on-one with a CTools expert to get help downloading your project site content and learn about alternative… Read More »
Catch up on the latest feature updates and changes to the U-M Box and Google services.