Category Archives: Projects & Services

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One year of EIAM: Empowering collaboration, simplifying access, uniting U-M

By | January 30, 2018
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computer with login screen

With one calendar year under its belt, the Enterprise Identity Access Management (EIAM) program reflects on its 2017 accomplishments. Launched in January 2017, the program coordinates and unites IAM efforts for all U-M campuses—Ann Arbor, Dearborn, Flint, and Michigan Medicine—to improve the technology and administrative processes that allow authorized individuals to access U-M resources. Below is a partial… Read More »

Web Platforms service town hall March 7

By | January 29, 2018
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servers with clouds in the bg

A town hall and interactive session will be held to discuss the new Web Platforms service being developed by ITS for the university community. This event will take place on Wednesday, March 7 at 2:00 p.m. in the Great Lakes Central Room, Palmer Commons. Members of the university web developer community and those who have an interest in… Read More »

DNS Re-address Project nears completion

By | January 26, 2018
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In an effort to further secure and reduce the complexity of U-M networks, ITS Infrastructure has worked for the past year with unit IT representatives to change the IP addresses of U-M’s domain name system (DNS) resolver servers from public to private. The goals of the project were to: Improve security by reducing internet threats that exploit DNS resolvers.… Read More »

WiFi update

By | January 24, 2018
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Wifi_icon2

It may be cold outside, but WiFi upgrade work still continues on buildings across the Ann Arbor campus.  Many of the buildings currently under construction or design play an important role in supporting operations for the U-M campus. Check out our current progress. Recently completed: Arbor Lakes Bldgs. 1, 2, 3, Central Power Plant, Marie Dorothy Hartwig Administrative… Read More »

New social login service supports guest access

By | January 23, 2018
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U-M social login interface

A new Identity and Access Management (IAM) service is a gamechanger in helping the Alumni Association fulfill its mission to connect alumni with services that nurture an ongoing relationship with the university. “Using social login allows the Alumni Association to overcome the single biggest barrier for providing alumni access to our online services and alumni benefits,” says Andre… Read More »

CTools project sites reminder

By | January 22, 2018
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CTools project sites transition

ITS recently completed an initial round of communications to all faculty and staff CTools project site owners. Since communications started last September, site owners have downloaded 650 sites and deleted over 1,400 sites. The target date for transitioning all active project sites from CTools is August 31, 2018; however, individual units may choose an earlier date. All historical… Read More »

Improvements to MCommunity

By | January 18, 2018
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ITS recently completed critical enhancements to MCommunity, which had been experiencing significant backlogs during peak data periods. Additions, changes, and removals for individuals and groups were taking days to process, which caused provisioning and communication issues for campus. In the fall of 2016, ITS set a priority to improve the reliability and performance of MCommunity as well as… Read More »

ITS offers new cloud vendor choices

By | January 18, 2018
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An illustration of servers in clouds

For several years, Information and Technology Services (ITS) offered Amazon Web Services (AWS) at U-M as its sole cloud computing IaaS (Infrastructure as a Service) offering. That is changing. U-M recently signed enterprise agreements to offer Microsoft Azure and Google Cloud Platform (GCP). The addition of these industry leading vendors provides a strong foundation of cloud computing solutions, and will enable… Read More »

Collaboration creates new digital signage that engages, informs Michigan Medicine community

By | January 3, 2018
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As one of the largest health care systems in the world, communication to the more than 26,000 Michigan Medicine employees is not always easy. “As an organization, we are continuously looking for new channels to communicate important news and updates to employees,” said Kathleen McCool, employee communications manager with the Michigan Medicine Department of Communication. “Email is not… Read More »

Yottabyte now HIPAA-compliant

By | January 2, 2018
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Computing platform Yottabyte Research Cloud (YBRC), offered through Advanced Research Computing – Technology Services (ARC-TS), is now HIPAA-compliant. YBRC and its associated services can accept restricted data, enabling secure data analysis on Windows and Linux virtual desktops as well as secure hosting of databases and data ingestion. The new capability ensures the security of restricted data through the… Read More »

New web hosting platforms to meet campus needs

By | December 12, 2017
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servers with clouds in the bg

Information and Technology Services is redesigning and launching new web hosting platforms that are tailored to the unique and varying needs of the U-M community. “The main aspects of the hosting platforms will be reliable and robust cloud-first architecture, scalable and flexible environment, simple provisioning, and security improvements,” says Deborah Gowan, director of ITS application operations. “Individuals can… Read More »

Improving Dearborn IT services end-to-end: Phase I is complete!

By | December 11, 2017
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teamdynamix logo

TeamDynamix goes live as the UM-Dearborn IT service management tool on December 13. With this upgrade, campus members will have access to a full use self-service portal, putting ITS and the Service Desk at their fingertips to request services, find answers to questions, or open a ticket to seek assistance.  Visit our Service Desk self-service portal to see… Read More »

Your input needed on long-term plans for cosign

By | December 11, 2017
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badge with outspread hand with keyhole in palm, cosign

The ITS Identity & Access Management team (IAM) is exploring how the university could begin moving away from use of cosign authentication and toward more modern, flexible, supportable alternatives. Cosign has been the university’s secure single sign-on web authentication system for more than 15 years. Originally designed at U-M, the open source software was once widely used across… Read More »

Final update on Cisco Finesse migration for contact centers

By | December 11, 2017
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Cisco logo

This is a final reminder that one-button login for IP contact centers will be discontinued by ITS on December 22, 2017. The final contact center groups migrated to Cisco Finesse the week of December 6. We are making this change because the vendor is ending support for the one-button feature. For more information about this change, please visit the… Read More »

What do you think about MaizeLink?

By | December 8, 2017
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maizelink interface

ITS is piloting new software for campus called MaizeLink. Powered by OneCampus, the software uses search and filter technology to make it easier to organize preferred web-based campus services in one mobile-friendly location. For the last two years, ITS engaged campus user groups via interviews, surveys, and prototype reviews to search for software to do what this one… Read More »

WiFi update

By | December 7, 2017
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Wifi_icon2

Wow, have we come a long way! Eighty percent of in-scope buildings are completed. The team has upgraded 156 buildings to date as part of this effort.  Work in academic buildings is mostly complete, and upgrades in the remaining residence halls and administrative buildings are moving quickly. Check out our current progress. Recently completed: Facilities Services Building A.… Read More »