One year of EIAM: Empowering collaboration, simplifying access, uniting U-M

With one calendar year under its belt, the Enterprise Identity Access Management (EIAM) program reflects on its 2017 accomplishments. Launched in January 2017, the program coordinates and unites IAM efforts for all U-M campuses—Ann Arbor, Dearborn, Flint, and Michigan Medicine—to improve the technology and administrative processes that allow authorized individuals to access U-M resources. Below is a partial list of 2017 achievements and ongoing efforts:

Improved and consistent onboarding emails: Revising the emails used to orient students, faculty, and staff to their online identity results in more timely, consistent, and clear information on everything from establishing a uniqname to accessing protected Michigan Medicine resources.

Easier uniqname and account setup process: Replacing the One-Time Identifier (OTID) number in onboarding emails with a clickable link, the new process also introduced a mobile-friendly web design and near real-time data for better reporting and service support. A flexible design allows for future use by other U-M groups, including UM-Dearborn, which will soon launch the option for incoming students.

Recommended options for uniqnames: The project team concluded its project with an analysis of options and recommendations for moving forward and laying a foundation for long-term change.

Established an EIAM steering committee: EIAM Program cross-campus collaboration also includes several advisory groups to help design and implement immediate improvements, as well as long-term governance of IAM at the University of Michigan.

Selected a preferred vendor for role and access management: The team worked with academic, clinical, and administrative partners to complete the request for proposal (RFP) process to select a preferred vendor to support a role and access management service that can be used by all University of Michigan campuses and Michigan Medicine. The Role and Access Management Project team also interviewed a variety of stakeholders to gather requirements and identify candidates for the initial pilots of the new service at U-M beginning in 2018.

Several EIAM projects are also reaching year-one milestones. Looking ahead, the EIAM program will seek funding to continue IAM improvements across U-M campuses. The initiative is jointly funded by the Office of the Provost and Michigan Medicine through the end of June, 2018. Check out the News & Updates on the EIAM Program website for a complete list of the past year’s status reports and highlights of program and project successes.

Lindsay Hendricks (ITS Communications) contributed to this story.