Requesting telecomm services just became easier
The ITS Infrastructure team successfully launched the new Service Request System (SRS) on Wednesday October 16, decommissioning the 16-year-old Online Service Center (OSC). The OSC used obsolete technology and had an outdated, non-intuitive web interface. It had also grown unreliable, experiencing routine outages, and had a high risk of permanent failure. The team set out to deliver a… Read More »
