Lisa Callihan (LSA IT customer experience manager) presented at the HDI 2017 (Help Desk Institute) conference on May 11 in Washington D.C. Her presentation, Implementing a Major Incident Process, focused on the work she did in creating and implementing the ITS Significant Incident process used today. HDI is the professional association and certification body for the technical service and… Read More »
Want to learn more about the Ann Arbor technology scene? Register for the free Ann Arbor Tech Trek on June 16 to visit your choice of more than 70 companies in a self-guided, four-hour open house. For one day, technology companies open their doors to the public to showcase their latest innovations. At each participating company, you can expect… Read More »
Health Information Technology & Services (HITS) is offering two workshops in June. They are open to anyone in the Michigan IT community. Competing Values in the Workplace This workshop introduces the HITS model of customer experience. It offers more than simple platitudes regarding customer service – focusing on practical skills and techniques combined with processes used to intentionally… Read More »
There is always so much for each of us to learn. From developing our “hard” skills in technology (for example, working with widgets in iOS), to our “soft” skills (such as handling conflict with coworkers), to “fun” skills (for example, learning how to play guitar). All faculty and staff have access to lynda.com—an online training resource that provides… Read More »
Thursday, May 11, 2pm – 4pm; Wolverine Tower, Suite 18 (map). HITS and Information Quest invite the campus and health system Tableau community to the first ever Tableau Clinic. This two-hour event will be held Thursday, May 11, 2-4 PM at Wolverine Tower Suite 18, and will be an opportunity to interact with Tableau experts and users across U-M. Tables… Read More »
During the Enriching Scholarship conference (ES) you will have the opportunity to participate in over 100 sessions about effectively integrating teaching and technology. Enriching Scholarship 2017, brought to you by the University of Michigan Teaching and Technology Collaborative, will be held May 1-5 on the U-M Ann Arbor campus. ES is a great opportunity to expand your horizons,… Read More »
Health Professions Education Day 2017 (HPE Day) engaged faculty, students, and staff across all three campuses and ten health science schools on April 13 at the Michigan League. The result: collaboration and networking that will inspire future research and practices for educational efforts across all of the health professions schools at U-M. Staff from the HITS Education &… Read More »
As a reminder, U-M subscribes to the “Gartner for Technical Professionals” (GTP) online research service, which is available to U-M staff in IT job families. (See the list below for some of the latest relevant GTP research.) To access these documents please log in to the Gartner service via the U-M Library: https://www.lib.umich.edu/database/gartner. Once authenticated, copy and paste the document… Read More »
Jarrod Sandel (Michigan Medicine IT service desk manager), Lisa Callihan (LSA IT customer experience manager) and DePriest Dockins (ITS Identity and Access Management assistant director) participated in the Help Desk Institute (HDI) “Motown Summer Internships, Co-Ops and Mentoring the Next Generation” panel discussion. The meeting, which took place March 9 in Southfield, focused on creating a learning opportunity for all… Read More »
Wednesday, April 19; 5pm–7pm; Bob and Betty Beyster Building (map) Girls Encoded is hosting a panel of industry representatives to discuss women in computing. Come meet with software engineers and researchers in industry, and ask questions and gain insight from successful women in the field. At this event, you will get a chance to hear about the experiences of… Read More »
Over 200 attendees of the 2016 Michigan IT Symposium provided their feedback on what worked well and what they’d like to change for next year.
Did you know EDUCAUSE has 60 constituent and discussion groups? Here is just a sampling of the many that are available: As a participant in open, informal “communities of practice,” you will find the responsiveness of an engaged group and a network of professionals. Most groups interact throughout the year via electronic discussions and meet at the EDUCAUSE… Read More »
At Hacks with Friends, over 100 Michigan IT staff came together with explosive creativity, demonstrating the value of cross-pollination and, in many cases, the expertise to build working prototypes in under 48 hours.
Registration for the 20th Annual Enriching Scholarship Conference begins April 3, 2017. Enriching Scholarship is a five day conference with over a hundred sessions focused on improving instruction and the use of technology in U-M courses. It also covers topics in research, data, productivity, and media. ES 2017 is especially exciting, as it coincides with U-M’s Bicentennial and the 20th anniversary… Read More »
Interested in learning more about how to use digital signage at U-M? The Digital Signage Support page is your one-stop shop for training and support resources, including two digital signage courses offered through MyLinc: DSWE101 Introduction to Digital Signage (30 mins) An introductory eLearning course for Content Managers of digital signs at U-M. This course provides an overview… Read More »
Wednesday, March 15; 2—4 pm; Harlan Hatcher Graduate Library, Library Gallery. The next Women in IT CoP (WiTCoP) meeting will feature a presentation by Kelli Trosvig, U-M’s first vice president for information technology and chief information officer. Her subject is “Architecting Your Career.”
The Michigan IT Steering Committee recently launched a pilot mentor program specifically for U-M IT staff. As part of the pilot, IT staff can volunteer to be a mentor, or be matched with a mentor, for a four-month period. The feedback from the pilot will guide how the program is set up long-term. Registration for the pilot program… Read More »
February is right around the corner, and that means so is Enriching Scholarship 2017! The 20th Annual Enriching Scholarship will be held May 1–5. Enriching Scholarship is a great opportunity for Michigan IT staff to share their work and expertise with the greater U-M community. This year’s event is particularly meaningful as it marks not only the 20th anniversary… Read More »
Register today for Hacks with Friends 2017—a fun-filled event where you have two days to break out of your confines, form a team, build a project (or hack) from scratch, and show it off in a competition!
Most New Year’s resolutions focus on self-improvement. But what about making a resolution for 2017 that helps others?