Lisa Callihan (LSA IT customer experience manager) presented at the HDI 2017 (Help Desk Institute) conference on May 11 in Washington D.C. Her presentation, Implementing a Major Incident Process, focused on the work she did in creating and implementing the ITS Significant Incident process used today.
HDI is the professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year. HDI also connects solution providers with practitioners through industry partnerships and marketing services.
Lisa is scheduled to present key points from the presentation Leading Others Successfully & Creating the Ideal Experience on September 14, 2017, at HDI Motown. HDI Motown is the Local Chapter of HDI, which meets monthly and serves the Metro Detroit area IT community. Please contact Lisa Callihan if you are interested in attending.