Each year, HITS receives more than 265,000 service tickets from the Michigan Medicine community requesting help with password resets, new device orders, video conferencing, software installations, and much more. Until recently, tickets were collected in two systems, making it difficult for HITS to obtain a holistic view of the types of requests coming in and to use that… Read More »
A Distributed Denial of Service (DDoS) attack took down a residence hall network switch at the University of Maryland (UMD) over spring break 2018, but it could have been a lot worse without the collaborative threat information sharing partnership of U-M and other universities. 90% of attack traffic blocked “If we hadn’t been using our shared threat intelligence,… Read More »
Long before Arbor Lakes became the residence of U-M Information and Technology Services and Health Information Technology and Services, it was owned by Manufacturing Data Systems, Inc. (MDSI), a pioneer of computer-aided manufacturing. On Friday, June 15, 2018, MDSI returned to Arbor Lakes for their 50-year reunion. For co-founders Charles (Chuck) Hutchins (U-M class of ’57), Ken Stephanz,… Read More »
How does your work move U-M forward in its mission to provide world-class teaching, research, and patient care? How is your work changing with the evolution of technology? Showcase your most innovative, IT-related project, service, or process improvement at the fifth annual Michigan IT Symposium, November 28 & 29, 2018 Submit your application before August 10. Important dates… Read More »
Melissa Thurber, was recently interviewed about her work on the Software Delivery Team. The Health Information Technology & Services (HITS) project manager began her career in IT working in the digital marketing space. Thurber understands what customers are looking for, making her contributions to healthcare IT all the more impactful. Tell us about your role and responsibilities. I… Read More »
A new Community of Practice (CoP) group has been established to address the challenges U-M programs, faculty, students, and employees may face with the federal government’s Controlled Unclassified Information (CUI) program. The new U-M CUI CoP has evolved from the Export Controls CoP, which now falls under the umbrella of the CUI CoP. U-M, like all research universities,… Read More »
We all have read plenty of stories about organizations moving their systems and applications to the cloud. Many individuals and units at U-M have made their own forays into the cloud, and it’s now time for ITS to provide a way to facilitate the university’s use of cloud services. In March, 2018 ITS formed the ITS Cloud Infrastructure… Read More »
A cross-university working group has been working for months to prepare U-M for the General Data Protection Regulation (GDPR), which goes into effect on May 25. To date, these efforts have included developing a risk-based GDPR compliance strategy, making important decisions regarding key requirements of the regulation, developing key GDPR processes and tools, and making recommendations for an… Read More »
ITS has embarked on a journey to determine which of the hundreds of applications that we manage should be candidates for migration to the cloud. Unlike other institutions, U-M is not being driven to these decisions by a need to free up data center space, or many of the drivers currently faced by other universities. We have the… Read More »
G Suite is introducing an all-new Gmail, with a brand new look on the web, advanced security features, Google’s suggested replies, and even more integrations with other G Suite apps. They are also introducing a new way to manage work on the go with Tasks. The U-M Google team entered the UMICH domain into the early adopter program… Read More »
Picture this: it’s a beautiful summer day in Ann Arbor. You have lots of work to catch up on, but don’t want to spend this day inside. Now you won’t have to! Information & Technology Services (ITS) recently announced approval of funding to install WiFi in portions of the Diag. At the request of students and with the… Read More »
It wasn’t an earthquake, but it sure shook things up. The start of a building renovation for the Engineering Lab Building (ELB) required moving the network connection for the Dearborn campus. A collaborative team built of Dearborn ITS, Merit, and Ann Arbor ITS Infrastructure created new network paths that not only added redundancy and stability, but they did… Read More »
ITS Teaching & Learning data concierge Jeff Ziegler recently completed a project for the School of Nursing’s Undergraduate Nursing program that has greatly improved their student evaluation process. Working with clinical instructor Diane Accurso and student advisors Rachel Patterson and Chad Gorski, Ziegler designed and implemented a custom solution for their Professional Nursing Education (PNE) clinical course that uses… Read More »
Any note or document that is written by a medical professional (like a doctor, pharmacist, nurse, or social worker) is called free text, meaning anything goes—from syntax errors to misspellings to abbreviations, and more. That’s tough for a search engine to navigate. To get any information at all for things like research studies or billing information, users would have… Read More »
The U-M Medical School is undergoing a curriculum transformation to develop future physician leaders in health care. In the previous model, students spent the first two years of their education focusing on science and the second two years in the clinic working with patients. In the new curriculum, students are exposed to the clinical aspects of medicine in… Read More »
U-M Library and ITS have devised a model of excellence for conference room AV. The new option contributes to the thriving AV Technology Community of Practice created by Michigan IT staff.
Douglas Van Houweling, UMSI professor of information, also known as the “Father of the Internet,” retired in April after a long, remarkable career at UMSI and U-M. During his time at U-M, Van Houweling has served as UMSI associate dean for research and innovation; U-M dean for academic outreach and vice provost for information and technology; and U-M… Read More »
We often celebrate the Michigan IT community for its creativity, innovation, and cross-departmental expertise. But there’s one event that truly bears out those claims: Hacks with Friends.
Registration for the 21st Annual Enriching Scholarship Conference opens April 2. Sessions will be held May 7-11. During Enriching Scholarship, U-M faculty and staff can participate in over 100 sessions about how to effectively integrate teaching and technology. All sessions are FREE, but require registration. Keynote address & workshop This year’s keynote speaker is Katie Linder of Oregon State… Read More »
Following successful pilots within the departments of Pathology and Family Medicine to identify and report simulated phishing emails, Information Assurance (IA) and Health Information Technology & Services (HITS) are gearing up to conduct a phased, anti-phishing educational awareness campaign throughout all of Michigan Medicine. HITS staff will be the initial target group to receive a series of simulated… Read More »