In 2019, Lovida Roach was interviewed about her work with MLearning, her views on customer service, and work/life balance while working full-time and pursuing an MBA. She achieved her MBA in 2024 and works for Michigan Medicine Academic IT.
Get to know Jack Underwood from Health Information Technology & Services
Kalpana is an ERP Business Analyst with the ITS Teaching and Learning team. With a strong background in educational technology and computer science, she excels at integrating emerging technologies with educational tools. A firm believer in the adage “to teach is to learn twice,” Kalpana takes pride in helping faculty and students. She is a huge fan of reading books in Marathi, writing blogs, and learning new technologies.
Anitra Wells is a desktop support specialist with ITS-Dearborn. She is proud of her customer service skills and genuinely enjoys helping people with their tech needs. In her free time, she enjoys playing cozy video games, diamond painting, and crocheting.
Andy Holman is an experienced videographer whose work is geared towards supporting professors and their classes through media production. Andy and her team take innovative ideas and bring them to life! Outside of U-M, you can find her exploring Detroit and trying new food.
Gray shares stories of adventuring in Hong Kong, gaming with colleagues while abroad, and ways he’s advocated for mental health awareness while at HITS.
Bill Fluharty is a support specialist with UM-Dearborn Information Technology Services. He enjoys working with people on campus and helping create the best work environment for everyone. He spends time with his wife watching his three daughters playing soccer and watching them grow up right before his eyes.
Kat Hanchon is a marketing communications specialist with Information and Technology Services. She enjoys flexing her creativity, learning how to incorporate AI into her work, and staffing events. She likes camping, hiking, and making fairy gardens.
Ray Khamo, senior technical business systems analyst at HITS, works to ensure that Michigan Medicine’s default communication software runs smoothly. On his days off, you might find him on the green aiming for the perfect shot or cooking a feast for friends and family–his trusty friend, Beau, not far behind.
Abbey Roelofs is a research software programming lead for LSA Technology Services. In her role, leads a team that does custom software and hardware development for researchers within LSA. She enjoys reading, making stuff, and being outdoors (which usually involves walking, biking, gardening or kayaking).
Pat Steffes is a senior software programmer analyst with ITS Information Assurance (IA). They are UM-Dearborn alumni and a passionate advocate for the transgender community in cybersecurity. They also enjoy supporting feminists and queer artists in the Metro Detroit area.
Skyler West is a data security analyst on the U-M Flint campus. In his role as a security unit liaison (SUL), he partners with ITS Information Assurance to promote security awareness, education, monitoring, and compliance, while enabling UM-Flint’s missions. In his free time, he likes to camp, cook, game, and garden.
Lark Springtide is a networking administrator with Technology Services West. Based in Honolulu, they specialize in networking smart appliances. For fun, they enjoy underwater basket weaving, volcano surfing, duck herding, and carving soap art.
Irina “Irene” Knokh is an instructional learning senior with Nursing at Michigan. She is passionate about curating and sharing resources. She also serves as an EDUCAUSE ambassador and is active with several advocate groups on campus. She loves animals, and British mysteries and comedy shows.
Erich Suddendorf is a supervisor of two teams in LSA Technology Services: the Instructional Computing and the Hardware Lifecycle Team. He has an eye toward efficiency and customer service, and enjoys spending time with his family and working on his giant fish tank.
Liz Lind is an IT project manager with ITS. She was in the seventh class of female cadets to graduate from West Point and was an All-American powerlifter. She served as the commander of the “bomb squad,” has worked for the U.S. Department of Defense, and loves to sing and garden in her free time.
Usha Dronamraju is business systems analyst senior with the School of Dentistry. She works on clinical implementation and development, training, and business systems analysis. She also teaches Indian classical dance.
Doug Adams, digital experience designer with Health Information Technology & Services (HITS), has a passion for creative solutions. With a background rooted in retail and customer service, he uses empathy and design skills to improve the daily experience of those around him. He focuses on improving the HITS’ web presence.
Nancy Herlocher is a project manager with LSA Technology Services. Through her work, she strives for positive change. She loves to add whimsy to whatever she does, which includes recently dressing as a jockey to walk her 40th marathon in Kentucky.
Amy Yamasaki was trained as an artist. Her creative process allows her to solve problems, both in her art and in her job as a research liaison with HITS. She’s most at home with a hammer in her hand.