Category Archives: Projects & Services

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Meet OnboardingA2 Maizey: Helping new staff get their bearings at U-M with the help of U-M AI Tools

U-M recently rolled out an improved Ann Arbor campus New Employee Orientation, a new U-M Onboarding program, and OnboardingA2 Maizey, an AI-powered chatbot that delivers answers to common new-hire questions.

OpenAI’s o1 and o3-mini reasoning models now available through U-M GPT

Information and Technology Services is pleased to announce the integration of two new models into U-M GPT, the o1 and the o3-mini from OpenAI, which users can now access through the U-M GPT homepage dropdown menu. This update marks the first inclusion of ‘reasoning models’ to U-M’s AI services, which excel in the ability to perform tasks that require multi-step… Read More »

Bringing UX to the front lines: How the user story shaped the new Kiosk experience at Michigan Medicine

By | April 2, 2025

At Michigan Medicine, technology plays a crucial role in supporting patient care. The Health Information Technology and Services (HITS) Customer Experience team understands that IT should work more seamlessly for the people who use it every day–and that’s why user research was a key part of designing the new Edge UMICH authenticated browser for Kiosk computers.

Border router replacement boosts U-M’s internet, Internet2 connection speeds

A pivotal enhancement to U-M’s network infrastructure has been successfully completed. Information and Technology Services (ITS) sponsored the project to replace the Border Interconnect Network (BIN), which serves the Ann Arbor campus, including Michigan Medicine. Supported by a dedicated ITS project team, the initiative included collaboration with representatives from Merit Network, Health Information Technology and Services, and UM-Dearborn… Read More »

Cross-functional project team plans major lock replacement

After several years of awareness that student room locks would soon need to be replaced, Student Life convened a project team to explore options and initiate a multi-year installation project. The team includes members from University Housing; Student Life Facilities, Technology Solutions, and Capital Projects; and the Division of Public Safety and Security (DPSS). The team defined the… Read More »

U-M Cloudflare Celebrates 1,000 Sites

More than 1,000 of the University of Michigan websites are protected with U-M Cloudflare, a significant milestone for the project implementation team.  Cloudflare provides a critical security capability to protect university websites, web applications, and DNS (Domain Name System) servers from Distributed Denial of Service (DDoS) attacks and break-in or takeover attempts. Work continues to get more sites… Read More »

Digitizing 1.7 million specimens at the U-M Herbarium with AI

The University of Michigan Herbarium is home to some of the finest botanical collections in the world. Founded in 1837 and growing ever since, their 1.7 million specimens of vascular plants, algae, bryophytes, fungi, and lichens, combined with the expertise of the faculty-curators, students, and staff, provide a world-class facility for teaching and research in systematic biology and… Read More »

New Football Season, More 5G!

There are new faces at the Big House this season and ever-growing demands on cellular networks during football games as the season kicks off. Now in its second year, a multi-year effort is underway to provide massive capacity cellular networks at Michigan Stadium – for the 5G era and beyond.

Fall 2024 Enhancements to Maizey AI

Earlier this fall, the Emerging Technology team within ITS released several improvements and new features for our custom generative AI tool, Maizey. As the academic year unfolds, these features will help faculty, staff, and students to streamline workflows, create and interact with custom AI tutors, and more.

MiDesktop empowers faculty and staff, cuts costs

MiDesktop, the university’s virtual desktop infrastructure, is stepping into the spotlight this academic year. While it has been an effective institutional asset for some time, the service is now being promoted directly to faculty, researchers, and staff. For those unfamiliar with MiDesktop, the service allows users to remotely access a pool of virtual desktops with their group’s specialized… Read More »

Enhanced Duo Security Feature Starts Sept 25

Starting Wednesday, September 25, 2024, at 12 p.m., Duo two-factor authentication push notifications will require university community members on the Ann Arbor, Dearborn, and Flint campuses to enter a three-digit code when they access U-M Weblogin. Michigan Medicine transitioned to the change on August 9. The enhancement, which impacts faculty, staff, students, alumni, and sponsored affiliates, is designed… Read More »