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Author Archives: News Staff
Meet the Contact Centers CoP
An interview with the co-facilitators of the Contact Centers Community of Practice: Lisa Callihan (Customer Experience Manager, LSA IT) and Jennifer Herron (IT Business Planning Lead, ITS Infrastructure). What were the initial goals of the Contact Centers Community of Practice? The initial goals of this community were to: Bring together disconnected contact centers from across our 3 campuses Keep track of… Read More »
ITS helps improve cell coverage at the Big House
AT&T, working with Facilities and Operations, Information and Technology Services and numerous contractors, delivered “stealth” antennas that not only restored the beauty of the skyline, but improved network capacity.
First-day WiFi traffic triples
Last year, we reported the amazing, first-day usage statistics that made it clear just how much the U-M community relies on WiFi. That was nothing. On the first day of fall term, September 5, 2017, wireless network traffic increased by three times compared to fall 2016. Total unique devices observed: 100,087 Number of authenticated users on MWireless: 57,789 Number of… Read More »
U-M participation with HDI
Lisa Callihan (LSA IT customer experience manager) and Michael Morabito (Secure-24 client services manager) presented at the Help Desk Institute (HDI) local chapter meeting on September 14 in Southfield, MI. Their presentation, “Creating the Ideal Customer Service Experience,” was an interactive experience with two industry experts discussing the importance of building a customer service philosophy and culture. They… Read More »
Learn how HITS does agile on Sept. 19
Michigan IT’s Agile Community of Practice will host a special presentation by U-M Health Information Technology & Services (HITS) on September 19 at Arbor Lakes. All are welcome to attend.
The IT workforce: A journey of continuous change
How do we make sure higher ed teams are prepared and supported as the pace of academic technology moves ever more quickly? In a wide-ranging article in “EDUCAUSE Review,” U-M’s VPIT-CIO Kelli Trosvig writes that higher education IT leaders must commit to a journey of continuous change and improvement, driven sometimes by technology and sometimes by culture. “Expectations… Read More »
Accelerating the mobile web
Most web traffic today comes from smartphones and tablets, but the mobile web remains frustratingly slow. Even on fast 4G networks, a page takes 14 seconds to load on average—an eternity in today’s connected world. A team of computer science researchers at U-M and MIT has found a way to dramatically speed up the mobile web. Their new… Read More »
Digital tools for underserved job seekers
As more employers turn to sites like LinkedIn and CareerBuilder to recruit talent, job seekers from low-income areas or who have limited education often are left out. Tawanna Dillahunt, assistant professor at the U-M School of Information and College of Engineering, hopes to change that. Dillahunt has received a $499,729 National Science Foundation grant to help improve digital employment… Read More »
TapDancing around the censors
What if circumventing internet censorship didn’t rely on some app or service provider that could eventually get blocked, but was instead built into the very core of the internet itself? After six years in development, three research groups including the University of Michigan have joined forces to conduct real-world tests of an experimental new technique called “refraction networking.” They… Read More »
Ride-sharing apps affect car market
New research involving U-M’s Transportation Research Institute found that apps like Uber and DriveNow may be doing to cars what the web already did to newspapers. Two academic studies published this year have shown that people say they will reduce their use and ownership of private cars when they have access to ride-sharing or car-sharing apps. The U-M study of… Read More »
IMS Hackathon August 17-18
As part of its Quarterly Meeting & Technical Congress being held at U-M, the IMS Global Learning Consortium will host a hackathon focused on “Building the IMS Ecosystem.” Developers, programmers, engineers, UI designers, and any educational technologists are invited to participate. Improve your skills and knowledge working with the latest versions of IMS Global standards like LTI, Content-Item Message,… Read More »
Internet-distributed video: The competition heats up
Last week’s announcement from Disney that it will end its distribution deal with Netflix and launch its own direct-to-consumer movie portal indicates the arrival of a new phase of Internet-distributed video, according to Amanda Lotz, a media studies professor with LSA. In an article for fortune.com, Lotz writes that services like Netflix and Amazon Video created a different television experience:… Read More »
Video games help rehab patients
At first glance, the Michigan Medicine Inpatient Rehabilitation Computer Therapy Lab might appear to be all fun and games. That’s the intent. Many of the rehabilitation programs developed in the lab are based on gaming technologies — and designed to get patients active and engaged. Such patients include those recovering from strokes as well as spinal cord and head injuries.… Read More »
Tableau to end upgrade support for Windows 32-bit systems
Starting with Tableau 10.5 this fall, new versions of Tableau will only run on 64-bit operating systems. The upcoming release, Tableau 10.4, will be the last version of Tableau Desktop, Tableau Reader, and Tableau Public to support 32-bit Windows operating systems. (Mac users will be unaffected by this change.) Focusing on 64-bit operating system will allow faster new… Read More »
Teaching love of science from the ground up
In a high school classroom in Lima, Peru, a group of students are programming a 3-D printer. Later on, the students—who until then have not had previous programming experience—will be learning to code with Python, eventually building tech projects with social impact. It’s all part of United Technologies for Kids (UTK), an NGO startup that U-M sophomore Giuliana… Read More »
UM-Dearborn offers new data science grad program
A new UM-Dearborn graduate program will teach students how to effectively process, analyze, and use massive data collections. The 30-credit-hour Master of Science in Data Science degree teaches students how to locate relevant data, clean it, manage it, analyze it, interpret it and use insights drawn from it. Housed in the College of Engineering and Computer Science (CECS)… Read More »
U-M, SJTU share $1 million to study data science
Five research teams from U-M and Shanghai Jiao Tong University in China are sharing $1 million to study data science and its impact on air quality, galaxy clusters, lightweight metals, financial trading and renewable energy. Since 2009, the two universities have collaborated on a number of research projects that address challenges and opportunities in energy, biomedicine, nanotechnology, and… Read More »
Michigan IT Symposium: Call for proposals
Proposals for conference sessions are now being accepted for the Michigan IT Symposium. Apply by Friday, August 18, with a brief application on the CIO website.
Gaming vs. gamification in the classroom
Used in conjunction with books and lectures, sophisticated educational games designed for college classrooms can offer active learning that some instructors say is hard to replicate in a traditional classroom. Still, not every professor who believes well-designed games are valuable in education uses video games in courses. Barry Fishman, a professor in the School of Information and the School… Read More »