Lisa Callihan (LSA IT customer experience manager) and Michael Morabito (Secure-24 client services manager) presented at the Help Desk Institute (HDI) local chapter meeting on September 14 in Southfield, MI. Their presentation, “Creating the Ideal Customer Service Experience,” was an interactive experience with two industry experts discussing the importance of building a customer service philosophy and culture. They helped attendees learn how to identify customers, why it is so important to create an ideal experience, and how to best measure success. The presentation contained highlights from the Customer Service module in Foundations of Supervision II course offered by U-M Learning & Professional Development.
HDI is the professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year. HDI also connects solution providers with practitioners through industry partnerships and marketing services. HDI Motown is the Local Chapter of HDI, which meets monthly and serves the Metro Detroit area IT community.