The WiFi Project team continues to upgrade buildings across campus. Visit the project website for additional information. Recently completed: Francis Thomas Jr. Public Health (SPH II), Gorguze Family Laboratory, Lane Hall, Carver Bldg., Argus II Currently under construction: Burton Tower, Life Science Institute, Blau Network design underway: East Hall, West Hall, GG Brown, North Quad (Residence Hall), Betsy… Read More »
The Data Concierge initiative has completed the design of data request processes and the initial supporting ServiceLink configuration. These steps will enable the flow of data requests through the ITS support services system and reporting on key service indicators such as data request volume, origin, and resolution time. Currently, requests for administrative data are routed through various channels… Read More »
U-M Box November Updates Box Edit Try Out the New Box Interface Box at U-M Quarterly Stats See all updates
ITS worked with Public Safety and Security, Student Life, University Human Resources, and other key campus groups to release a new feature in Wolverine Access that prompts students, faculty, and staff to review and update addresses, emergency contacts, and U-M Emergency Alert preferences. The information is used to locate individuals in case of an emergency, send notifications of… Read More »
Currently, requests for administrative data are routed through various channels and it can sometimes take months for information requests to get fulfilled. Data Concierge will create a one-stop shop for university data needs. The Data Concierge team plans a pilot launch of the service in early 2017 that aims to provide a way to request and obtain administrative… Read More »
This semester marked a major milestone for teaching and learning at U-M: All course sites moved from CTools to Canvas, a more capable system that has earned praise from faculty and students. But the work is not done yet. ITS is now shifting its focus to decommissioning CTools Project Sites by late 2017. Project sites, commonly used for… Read More »
Aside from limited consulting, the current M Cloud AWS (Amazon Web Services) offering leaves the management of the service to the end user, which has been a barrier to adoption for some. There is also very little ability to report on usage and state across university assets. The M Cloud AWS Integrate project will focus on providing “value… Read More »
It continues to be a very busy fall for the WiFi project team, with many buildings completed across campus. Check out our progress! Visit the project website for additional information. Recently completed: 300 N. Ingalls, Perry Building, UM Transportation Research Institute (UMTRI) Currently under construction: Francis Thomas Jr. Public Health (SPH II), Gorguze Family Laboratory, Lane Hall, Burton Tower,… Read More »
Recently, the ITS Infrastructure team reviewed and revised the Voice Services SLE and Contact Center SLE on the ITS Key Service Document Repository website. Management of these documents is handled as part of the Business Planning Team’s responsibilities.
Email Headers in Gmail New ways to reach your goals with G Suite Explore in Docs, Sheets and Slides makes work a breeze U-M Google September Updates See all updates
Issues with Box Edit on Mac OS Sierra U-M Box September Updates: BoxWorks 2016 highlights and more! See all updates U-M Google Email Headers in Gmail New ways to reach your goals with G Suite Explore in Docs, Sheets and Slides makes work a breeze U-M Google September Updates See all updates Voice & Contact Center SLE revisions… Read More »
There will be a brief disruption of the Andrew File System (AFS), also known as IFS and MFile, during the standard maintenance window from 11 p.m. November 26 to 4 a.m November 27. The service disruption will also impact websites hosted by ITS. Visit the ITS Service Status site for more information about the maintenance. The status on the… Read More »
In an effort to deliver metrics in a convenient format, we are pleased to offer a new Tableau Dashboard for Contact Centers. This tool allows each contact center to view their data on: Handled Call Volume by percent that met or breached hold time SLA Distribution of presented calls, by time received and weekday and more… A training session is scheduled… Read More »
BlueJeans Network now officially writes their service and company name without a word space: “BlueJeans.” To align with the vendor’s preferred branding, ITS recently updated all references to BlueJeans online and in print. Likewise, please update your unit’s materials for consistency across campus. This change does not affect the BlueJeans wordmark. To learn more about BlueJeans at U-M,… Read More »