Data Concierge completes design process

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The Data Concierge initiative has completed the design of data request processes and the initial supporting ServiceLink configuration. These steps will enable the flow of data requests through the ITS support services system and reporting on key service indicators such as data request volume, origin, and resolution time. Currently, requests for administrative data are routed through various channels and it can sometimes take months for information requests to get fulfilled. Deployment of the service pilot is planned for January 2017. Data Concierge, led by the Information Quest team, aims to create a one-stop shop for university data needs. For more info, visit the Data Concierge project page.

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Author: Rita Girardi, ITS Communications

Rita is a member of the ITS communications team and editor of Michigan IT News. Contact her at girardi@umich.edu.